Zephyr Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system assists the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on Zephyr Mortgages’s changes. While using this technology is not a condition for acceptance on the Zephyr Mortgages panel, demonstrating you can stay up to date with Zephyr Mortgages’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your firm’s panel standing.

The system creates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

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Banks and building societies often change their requirements. The BSA instructions from Zephyr Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Zephyr Mortgages has made 44 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 62.0 days. In total, 24% of the sections of the BSA Requirements for Zephyr Mortgages have been changed since 26/1/2010.

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Recent Changes Include

# Date Assoc. Changes Related To
16.4.2 15/11/2018 CML
16.3.2 31/10/2018 CML
16.5.3c 31/10/2018 CML
16.5.3d 31/10/2018 CML
5.14.9 31/10/2018 CML
5.16.2 31/10/2018 CML
6.11.1 31/10/2018 CML Obstruction of Access Indemnity Insurance
6.6.1 31/10/2018 CML
6.6.3 31/10/2018 CML
5.7.1c 31/10/2018 CML Flying Freehold Indemnity Insurance

Last update 13/01/2019

Frequently asked questions relating to the Zephyr Mortgages Solicitor Panel from members of the public

My financial adviser has informed me that I have to pay Zephyr Mortgages fees if I use my own solicitor. How good are the Zephyr Mortgages conveyancing panel solicitors? I dont care which law firm I use as long as they're good and not exorbitantly priced. Are there any Zephyr Mortgages conveyancers you'd recommend?
Zephyr Mortgages’s conveyancing panel is substantial so your best bet is just to check with the firms you are getting quotes from whether they are on it. You can search by postcode on the search tool on this site to find solicitors that Zephyr Mortgages will allow to act for them.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Zephyr Mortgages will not agree to this. Why was Zephyr Mortgages even consulted?
Your lawyer being on the Zephyr Mortgages conveyancing panel is duty bound to inform Zephyr Mortgages of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Zephyr Mortgages then they would have to discontinue acting for you and Zephyr Mortgages.
How do I find a local solicitor on the Zephyr Mortgages conveyancing panel? I have a car and am prepared to travel up to 20 kilometers to meet the lawyer.
You can use the find a conveyancing panel search on this website. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Zephyr Mortgages solicitor panel.
I was expecting to complete on my flat last Thursday. My solicitor is on the Zephyr Mortgages solicitors panel but has moved offices 8 weeks ago and had not informed Zephyr Mortgages of their new address. Zephyr Mortgages is now refusing to release my funds as the information from the solicitors isn't correct.
This is as unusual as it is unlucky. The majority of lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Zephyr Mortgages branch or your mortgage broker to see if they can help.
Do conveyancing lawyers on the Zephyr Mortgages conveyancing panel work on a no sale no fee basis?
On the whole there are no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their service
I currently have a mortgage with with Zephyr Mortgages. Conveyancing has been completed 12 months ago. In the event that I decide to rent out my property and do not currently have a buy-to-let mortgage do I need to remortgage to a buy-to-let mortgage or inform Zephyr Mortgages?
Zephyr Mortgages must be informed of your intention prior to letting out your property as this is likely to be a breach of Zephyr Mortgages’s mortgage conditions. It may be that Zephyr Mortgages will permit you to let out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Zephyr Mortgages directly. It should not be necessary to do this via a Zephyr Mortgages conveyancing panel firm.
Can I register a complaint to Zephyr Mortgages about the lawyers being on the Zephyr Mortgages conveyancing panel?
Complaining to Zephyr Mortgages about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.