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Virgin Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Virgin Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Virgin Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. It is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Virgin’s changes. Even though utilising the software is not a prerequisite for Virgin , demonstrating you can remain up to date with Virgin’s Handbook requirements is a helpful support to your panel application and, more importantly, protect your firm’s panel status.

The system creates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by Virgin

Mortgage companies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Virgin are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Virgin has made 1166 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 2.3 days. In total, 87% of the sections of P2 of the UK Finance Lenders’ Handbook for Virgin have been changed since 15/12/2008.

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Virgin Conveyancing Panel Example Support Desk Enquires from members of the public

My financial adviser has informed me that I have to pay Virgin fees should I instruct my family lawyer. How good are the Virgin conveyancing panel solicitors? I dont care which law firm I use as long as they're good and reasonably priced. Are there any Virgin conveyancers you'd recommend?
Virgin’s conveyancing panel is pretty large so your best bet is just to check with the firms you are getting quotes from whether they are on it. You can search by postcode on the search tool on this site to find solicitors that Virgin will allow to act for them.
We are nearing an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to disclose this to my lender Virgin. I am advised that, being on the Virgin conveyancing panel and acting on their behalf he must inform Virgin if the balance of the mortgage advance is not just from me. I informed the bank about my parent’s contribution when I applied for the home loan so is it really necessary for him to raise this?
Your lawyer is obliged to check with Virgin to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to Virgin if you agree, failing which, your lawyer must cease to continue acting.
I note that you have a post code search directory identifying firms on the Virgin conveyancing panel. Do firms pay you a referral fee if I appoint them for my house purchase?
We are a listing service only for law firms wishing to communicate if they are on the Virgin conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I am selling my house. Does my solicitor have to be on the Virgin conveyancing panel in order to deal with paying off my mortgage?
Ordinarily, even if your lawyer is not on the Virgin conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
Do the majority of lenders operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the Virgin conveyancing panel requirements are different to Virgin’s conveyancing panel requirements.
We have had an offer accepted on a house I spoke to a lawyer recommended by my uncle and he advised retaining a law firm approved by Virgin. The estate agent recommended two local firms so I asked Virgin if the 2 suggested solicitors are approved, which they are not. Virgin pointed out that either practice can fill out the appropriate forms to become approved. Do I (1) save myself the aggravation and use one of Virgin 's conveyancing panel solicitors (2) Use the local solicitor and accept there may be delays etc as they go through the approval process.
Enquire of Virgin to suggest a law firm in your location. Most banks have lawyers on their panel throughout the UK. You can also use our search tool at the top of this page to search for a lawyer on the Virgin conveyancing panel based on location. If you particularly like the sound of one of the local lawyers that you have spoken to ask them if they would go onto Virgin conveyancing panel as it may only take about 2-3 weeks. As long as they meet Virgin’s requirements it can be a very simple job for the solicitor. Other stuff will be going on in parallel (as you are at an early stage) so it may not delay matters.
Completion of my purchase has taken place with a mortgage from Virgin. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Virgin. How do I make a complaint?
Almost all lenders have complaints procedures. Your first port of call should be one of the Virgin branches or the Customer Care Team at Virgin head office. Ordinarily complaints to Virgin are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.

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