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RBS - Virgin One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the RBS - Virgin One Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the RBS - Virgin One Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on RBS - Virgin One’s changes. While using COMPLETIONmonitor is not a condition for acceptance on the RBS - Virgin One panel, demonstrating you can remain up to date with RBS - Virgin One’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by RBS - Virgin One

Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Virgin One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Virgin One has made 285 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 9.6 days. In total, 57% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Virgin One have been changed since 15/12/2008.

To find out more about lender panel compliance,
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RBS - Virgin One Conveyancing Panel : Questions and Answers from members of the public

My financial adviser has asked me for my solicitor’s panel reference for the RBS - Virgin One conveyancing panel. How do I discover this. I have called my local RBS - Virgin One office but they have not got back to me yet.
You are best placed to get this information from your conveyancing lawyer. A law firm is likely to keep a file or database of lender panel information which would include, if applicable their conveyancing panel details for RBS - Virgin One.
Please assist. For no fault of my lawyer but, the conveyancing for my house purchase has been going on for months. The Local Authority Search from RBS - Virgin One was issued random date and we have agreed a date for me to move into the property on 10 days inc Day of week eg. Mon. My solicitor has advised that as she is on the RBS - Virgin One conveyancing panel she needs to redo the searches as they are no longer valid.
A precondition to being on the RBS - Virgin One approved panel is to comply with the CML Handbook requirements (last updated for this lender on RBS - Virgin One)which specifies that a local authority search be not more than half a year old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to RBS - Virgin One.
I see that you have a search directory listing solicitors on the RBS - Virgin One conveyancing panel. Do firms pay you a referral fee if I retain them for my conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the RBS - Virgin One conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
Can you clarify what the consequences are if my solicitor is expelled from the RBS - Virgin One Solicitor panel prior to the moving date as agreed at exchange of contracts?
First, this is very unlikely to happen. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit for a fee.
My husband and I are spending time viewing houses and am about to put in an offer. Is it premature to have a solicitor in place? I will be getting a mortgage with RBS - Virgin One
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with RBS - Virgin One , make sure you remember to check that your lawyer is on the RBS - Virgin One conveyancing panel.
I have decided to exercise my right to buy my property off the council. I have a mortgage agreed with RBS - Virgin One. Conveyancing is not something I have any knowledge of. Can I proceed without a solicitor easily? I think we can but we keep being told I should use one. Any advice?
It is not advisable proceed with a house purchase without a solicitor. The council's solicitor are not acting for you. You need a solicitor for a number reasons. One of which is to verify what plans the Council have for repairs and refurbishment for the next five years. Many leaseholders have been stung for contributions of thousands of pounds. In any event if you are getting a mortgage with RBS - Virgin One you will need to appoint a solicitor on the RBS - Virgin One conveyancing panel.
I am selling my flat. I had a double glazing fitted in month 7 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s mortgage company, RBS - Virgin One are being difficult. The solicitor who is on the RBS - Virgin One conveyancing panel is happy to accept ‘lack of building regulation’ insurance but RBS - Virgin One are insisting on a building regulation certificate. Why do RBS - Virgin One have a conveyancing panel of they don’t accept advice from them?
It is probably the case that RBS - Virgin One have referred the matter to their valuer. The reason why RBS - Virgin One may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.

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