RBS - Virgin One Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on RBS - Virgin One’s changes. While utilising this technology is not a prerequisite for RBS - Virgin One , demonstrating you can remain up to date with RBS - Virgin One’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your panel status.

The software creates real-time alerts, automatically produces regulatory and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by RBS - Virgin One

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Virgin One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Virgin One has made 237 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 11.5 days. In total, 54% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Virgin One have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
5.7.1a 02/12/2016 CML
Flying Freeholds
The Royal Bank of Scotland plc Virgin One panel lawyers clarification as to whether they lend on flying freeholds
Flying Freehold Indemnity Insurance
6.7.1 12/02/2016 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 17/11/2015 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 25/09/2015 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 25/08/2015 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.4 13/01/2015 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One approved conveyancer requirements for New Build Conveyancing : will the The Royal Bank of Scotland plc Virgin One proceed if the property does not have the benefit of a new home warranty scheme
6.14.1a 01/12/2014 CML
contact point if property is not insured in accordance with lender requirement
6.14.1 01/12/2014 CML
Building Insurance
The Royal Bank of Scotland plc Virgin One panel lawyers additional requirements concerning building insurance
3.1.5 01/12/2014 CML
ID Documentation
The Royal Bank of Scotland plc Virgin One panel lawyers requirements re ID Documentation: Further acceptable documents (if any)
10.7 24/09/2014 CML
Mortgage Advance and Certificate of Title
In the event of a delayed completion, when and how is advance to be returned to The Royal Bank of Scotland plc Virgin One by the approved lawyer?

Last update 16/03/2019

RBS - Virgin One Solicitor Panel Sample Enquires to our Call Center from members of the public

I appointed a law firm to conveyancing on my house purchase three weeks ago having applied for a mortgage with RBS - Virgin One. The firm assured me that they are on RBS - Virgin One conveyancing panel and advised me their panel number. RBS - Virgin One then called me to say that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor listed on the conveyancing panel for RBS - Virgin One?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the RBS - Virgin One conveyancing panel You may wish to enlist the help of your broker to check with the RBS - Virgin One as to how long they think it will take to get the firm to get back on the panel.
We are only a couple days away from an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to disclose this to my lender RBS - Virgin One. I am advised that, being on the RBS - Virgin One conveyancing panel and acting on their behalf he must inform RBS - Virgin One if the balance of the mortgage advance is coming from anyone other than me. I advised the bank about my parent’s contribution when I applied for the mortgage so is it really necessary for him to raise this?
Your lawyer is obliged to check with RBS - Virgin One to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to RBS - Virgin One if you agree, failing which, your lawyer must cease to continue acting.
I am searching for competitive conveyancing fees. Can I be assured that all the practices that are listed on your site are on the RBS - Virgin One conveyancing panel?
The solicitor and licensed conveyancing practices listed on our site have advised us that they are on the RBS - Virgin One panel and agreed to advise us to take down their listing in the event of removal off of the RBS - Virgin One panel. To date we have not been informed by either a mortgage company or a member of the public that the data about a specific firm being on the RBS - Virgin One conveyancing panel is not accurate.
My solicitors in Birmingham have advised me that they can not locate my conveyancing file. To assist with my purchase I took out a mortgage with RBS - Virgin One. Is it case that being on the RBS - Virgin One conveyancing panel they need to have retained the file for a prescribed period?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the RBS - Virgin One Conveyancing Panel Terms. It might be worth you contacting RBS - Virgin One directly.
Is it the case that all conveyancing lawyers on the RBS - Virgin One conveyancing panel work on a no move no charge basis?
On the whole there are no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their service
Can I be sure that the solicitor on the RBS - Virgin One panel is any good?
Getting recommendations is a sensible start. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always suggest that you speak with the lawyer carrying out your transaction
Completion of my purchase has taken place with a loan from RBS - Virgin One. Conveyancing was of an acceptable standard but I would like to complain about RBS - Virgin One. How does one go about formally complaining?
Most lenders have complaints procedures. Your first point of contact should be one of the RBS - Virgin One branches or the Customer Care Department at RBS - Virgin One head office. In most cases complaints to RBS - Virgin One are resolved very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service with full details of your complaint.