About Lexure Contact us

RBS - Virgin One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

Card image cap
How can my firm apply to be on the RBS - Virgin One Conveyancing Panel?
Check your firm’s panel Status
Card image cap
How can my firm be reinstated onto the RBS - Virgin One Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on RBS - Virgin One’s changes. Even though utilising the tool is not a prerequisite for RBS - Virgin One , demonstrating you can remain up to date with RBS - Virgin One’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

The system creates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by RBS - Virgin One

Banks and building societies often change their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Virgin One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Virgin One has made 285 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 9.6 days. In total, 57% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Virgin One have been changed since 15/12/2008.

To find out more about lender panel compliance,
Book a Personalised Demo

FAQs : The RBS - Virgin One Conveyancing Panel from members of the public

It has come to my attention via my broker that my solicitor is not on the RBS - Virgin One Solicitor panel. What can I do to be sure that this is correct?
The best course of action for you to take is to contact your conveyancer. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the the approved RBS - Virgin One solicitor panel.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company RBS - Virgin One will not agree to this. Why was RBS - Virgin One even consulted?
Your lawyer being on the RBS - Virgin One conveyancing panel is duty bound to inform RBS - Virgin One of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to RBS - Virgin One then they would have to discontinue acting for you and RBS - Virgin One.
Do I need to pop into the offices of the RBS - Virgin One conveyancing panel solicitor to sign the mortgage deed? If so, I will appoint a lawyer who conducts conveyancing in Newcastle so that I can attend their offices if necessary.
Most conveyancing panel lawyers for RBS - Virgin One undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
My house is up for sale and I have a buyer. Does my solicitor have to be on the RBS - Virgin One conveyancing panel in order to deal with paying off my mortgage?
Ordinarily, even if your lawyer is not on the RBS - Virgin One conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
Are all conveyancing solicitors on the RBS - Virgin One conveyancing panel regulated by the Solicitors Regulatory Authority?
As a firm of solicitors, in order to be on the RBS - Virgin One conveyancing panel they would need to be regulated by the SRA. Many lenders do allow licenced conveyancers on their panel in which case such firms would be regulated by the Council of Licensed Conveyancers (CLC).
Do the majority of lenders operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the RBS - Virgin One conveyancing panel requirements are different to RBS - Virgin One’s conveyancing panel requirements.
Completion of my remortgage has taken place with a loan from RBS - Virgin One. Conveyancing was a necessary evil but I would like to complain about RBS - Virgin One. How do I make a complaint?
All banks and building societies have complaints procedures. Your first port of call should be one of the RBS - Virgin One branches or the Customer Services Department at RBS - Virgin One head office. In most cases complaints to RBS - Virgin One are resolved very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.

Copyright © Lexsure Limited, 2025

Privacy