RBS - Virgin One Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on RBS - Virgin One’s changes. While utilising the software is not a condition for acceptance on the RBS - Virgin One panel, demonstrating you can stay up to date with RBS - Virgin One’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your firm’s panel standing.

The software creates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by RBS - Virgin One

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Virgin One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Virgin One has made 237 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 11.5 days. In total, 54% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Virgin One have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
5.7.1b 02/12/2016 CML
Freehold Flats
The Royal Bank of Scotland plc Virgin One approved lawyers clarification as to whether they lend on freehold flats
Flying Freehold Indemnity Insurance
6.7.1 23/08/2016 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.14.1 30/11/2015 CML
Building Insurance
The Royal Bank of Scotland plc Virgin One approved lawyers additional requirements concerning building insurance
6.7.1 25/08/2015 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
3.1.4 01/12/2014 CML
details of the seller's solicitors or licensed conveyancers
5.5.1b 01/12/2014 CML
conveyancing requirements in terms of time for building regulation consents
6.14.1c 01/12/2014 CML
buildings insurance total sum insured calculation
6.14.1d 01/12/2014 CML
maximum excess re building insurance
6.14.1 01/12/2014 CML
Building Insurance
The Royal Bank of Scotland plc Virgin One panel lawyers additional requirements concerning building insurance
6.7.1 16/09/2014 CML
New Build Conveyancing
The Royal Bank of Scotland plc Virgin One panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes

Last update 14/07/2019

RBS - Virgin One Conveyancing Panel Example Support Desk Enquires from members of the public

How easy is it to change a solicitor as I need to find one who is on the RBS - Virgin One conveyancing panel. Is it advisable to appoint a new law firm?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
My conveyancer has informed me that he requires ID documents saying that this forms part of his retainer as a conveyancer on the RBS - Virgin One Solicitor panel. Can this be correct?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with RBS - Virgin One your lawyer also has to check ID documents to satisfy RBS - Virgin One
Is it necessary during the course of the conveyancing process to have a meeting at the offices of the RBS - Virgin One conveyancing panel solicitor to sign the legal charge? If so, I will appoint a lawyer who conducts conveyancing in Leeds so that I can attend their offices if required.
Whereas this was necessary ten years ago, most lenders no longer require their conveyancing panel solicitor to witness the borrowers signature. You will still be obliged to provide ID Documents and there are still distinct advantages to using a local solicitor, in your case a conveyancing solicitor in Leeds .
We're in Birmingham, FTBs purchasing with a mortgage (lender is RBS - Virgin One , but our lawyer is on the RBS - Virgin One conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the RBS - Virgin One conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
My wife and I have arranged a further advance on our mortgage from RBS - Virgin One as we wish to carry out a loft conversion to our home. Do we need to appoint a solicitor on the RBS - Virgin One conveyancing panel to deal with the paperwork?
RBS - Virgin One would not normally instruct firms on their conveyancing panel to deal with such a matter. If they did require any legal work then you would need to ensure that such a lawyer was on the RBS - Virgin One list
Two weeks ago we had a mortgage agreed in principle with RBS - Virgin One. Solicitors have been instructed? How long does it take for RBS - Virgin One to send the offer to our conveyancer
There is no definitive answer here. Have RBS - Virgin One done the survey? Have you advised RBS - Virgin One as your lawyers details and checked that your lawyer is on the RBS - Virgin One conveyancing panel? sometimes it can take as long as six weeks for a mortgage offer to be issued
I was thinking of purchasing my friend’s property. Once we agree a price, what’s the best way to move forward? I hope to get a mortgage with RBS - Virgin One. Is there anyway to cut out the solicitors to save us both money? My dad reckons back in the day he did a lot of it himself, just went into the land registry office and providing them with the info they needed himself
If you are getting a mortgage with RBS - Virgin One involved you will need to appoint a solicitor on the RBS - Virgin One conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to RBS - Virgin One. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the RBS - Virgin One conveyancing panel.