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Ulster Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Ulster Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Ulster Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This software is the only way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on Ulster Bank’s changes. Even though using the tool is not a condition for being on the Ulster Bank panel, demonstrating you can remain up to date with Ulster Bank’s Handbook requirements is a helpful support to your panel application and, just as importantly, protect your firm’s panel standing.

The software creates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

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Mortgage companies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Ulster Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Ulster Bank has made 204 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 13.4 days. In total, 44% of the sections of P2 of the UK Finance Lenders’ Handbook for Ulster Bank have been changed since 15/12/2008.

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Ulster Bank Solicitor Panel Example Support Desk Enquires from members of the public

I instructed a firm of solicitors to conveyancing on my remortgage 5 weeks ago having applied for a mortgage with Ulster Bank. The law firm assured me that they are on Ulster Bank conveyancing panel and advised me their panel reference. Ulster Bank then called me to say that their panel number was dormant and would need to be reactivated. What happens next? Should I appoint a new solicitor listed on the conveyancing panel for Ulster Bank?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the Ulster Bank as to the time frame to get your lawyer reinstated on the panel once again.
Much to my surprise my solicitor has informed me that he requires personal identification documents stating that this is part of his requirements as a conveyancer on the Ulster Bank Solicitor panel. Am I being spun a yarn?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that Ulster Bank also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Ulster Bank CML Handbook requirements last updated on Ulster Bank
Are the lawyers identified as being on the Ulster Bank conveyancing panel, together with their details provided by Ulster Bank?
The firms themselves provide us confirmation that they are on the Ulster Bank conveyancing panel as opposed to being supplied with a list from Ulster Bank directly.
The solicitors that just started acting on my purchase in Newcastle has without warning closed. They were on acting for me because I needed a solicitor on the Ulster Bank conveyancing panel and my family lawyer was not. I gave my credit card details for them to take £175 for searches. What do I do now?
If you have an estate agent involved then let them know immediately so that they advise the vendors that there may be a slight delay due to reasons beyond your control. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You will need to appoint new lawyers that are on the Ulster Bank conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to help
We have agreed to purchase a house.One unusual aspect is that the roof has a solar panel. Solicitors conducting should look into this right? Will my lender Ulster Bank be concerned
As you are obtaining a mortgage with Ulster Bank your lawyer must to check the Ulster Bank conveyancing instructions contained in the Part of CML Handbook for Ulster Bank . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to Ulster Bank where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. The CML are developing guidance for Northern Ireland and Scotland.
Completion of my purchase has taken place with a mortgage from Ulster Bank. Conveyancing was satisfactory but I would like to complain about Ulster Bank. Who do I contact should I wish to lodge a complaint?
Almost all lenders have complaints procedures. Your first point of contact should be one of the Ulster Bank branches or the Customer Care Team at Ulster Bank head office. We understand that complaints to Ulster Bank are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
Ulster Bank have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up Ulster Bank or your broker and complete any relevant paperwork. Ulster Bank will tell you what documents they want. Ulster Bank will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. Ulster Bank will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.

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