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TSB Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the TSB Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the TSB Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by PI insurers. It is a unique risk mitigation tool.

This system assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on TSB’s changes. While using COMPLETIONmonitor is not a prerequisite for TSB , demonstrating you can remain up to date with TSB’s Handbook requirements is an excellent support to your panel application and, more importantly, protect your panel standing.

The software generates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by TSB

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from TSB are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, TSB has made 692 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 3.9 days. In total, 24% of the sections of P2 of the UK Finance Lenders’ Handbook for TSB have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Q and A’s regarding the TSB Solicitor Panel from members of the public

My lawyer is not on the TSB Conveyancing Panel. Is it possible for me to use my preferred solicitor even though they are excluded from the TSB list of approved lawyers?
You have a number of options available to you here:
  1. Carry on with your existing lawyers but TSB will need to instruct a lawyer on the TSB conveyancing panel. This will result in additional cost and potential delay.
  2. Get a new solicitor to act in the purchase, obviously checking they are on the TSB conveyancing panel.
  3. Convince your lawyer to do everything within their powers to join the TSB conveyancing panel
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company TSB will not agree to this. Why was TSB even consulted?
Your lawyer being on the TSB conveyancing panel is duty bound to inform TSB of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to TSB then they would have to discontinue acting for you and TSB.
I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the TSB conveyancing panel. My lawyer has said that they are on the TSB approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the TSB conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the TSB solicitor panel.
My house is up for sale and I have a buyer. Does my solicitor have to be on the TSB conveyancing panel in order to deal with redeeming my mortgage?
Ordinarily, even if your lawyer is not on the TSB conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
I previously instructed online conveyancers based in Birmingham who are on the TSB solicitor panel. They have just invoiced me a separate fee of £150 for dealing with the TSB mortgage. Is this an additional conveyancing fee specified by TSB?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by TSB but by your lawyers. Some firms on the TSB will charge an ‘acting for lender’ fee and others do not.
I'm in the throws of looking at flats and am about to put in an offer. Is it premature to have a solicitor in place? I intend to finance via a mortgage with TSB
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the EA. As you are getting a mortgage with TSB , make sure you remember to check that your lawyer is on the TSB conveyancing panel.
I can not work out if my mortgage offer requires a lease extension . I have called TSB on various occasions and was told they are content with the situation and they would lend. My solicitor - who is on the TSB conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. I simply dont know who is right
As long as the conveyancer is on the TSB panel she or he must comply with the CML Handbook requirements for TSB. Unless your lawyer obtains specific confirmation in writing that TSB will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask TSB to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.

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