TSB Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with alerts on TSB’s changes. Even though using this technology is not a prerequisite for TSB , demonstrating you can remain up to date with TSB’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your firm’s panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by TSB

Lenders frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from TSB are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, TSB has made 84 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 32.5 days. In total, 16% of the sections of P2 of the UK Finance Lenders’ Handbook for TSB have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
17.2.1a 14/06/2018 CML
Redemption Payments
Where do solicitors and conveyancers send the discharge and repayment remittance in relation to TSB plc mortgages ?
10.7 01/05/2018 CML
Mortgage Advance and Certificate of Title
In the event of a delayed completion, when and how is advance to be returned to TSB plc by the approved lawyer?
10.7 14/02/2018 CML
Mortgage Advance and Certificate of Title
In the event of a delayed completion, when and how is advance to be returned to TSB plc by the conveyancing panel?
1.11a 06/02/2018 CML
General Mortgage Instructions
Contact details at TSB plc for conveyancing panel lawyers to obtain mortgage documentation
6.7.1 27/11/2017 CML
New Build Conveyancing
TSB plc panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 27/05/2016 CML
New Build Conveyancing
TSB plc approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.14.1 30/11/2015 CML
Building Insurance
TSB plc panel lawyers additional requirements concerning building insurance
6.7.4 05/11/2015 CML
New Build Conveyancing
TSB plc panel conveyancer requirements for New Build Conveyancing : will the TSB plc proceed if the property does not have the benefit of a new home warranty scheme
14.2.2 10/08/2015 CML
Post Completion Conveyancing
Which documents should approved lawyersfor TSB plc send the title deeds and documents following completion?
6.14.1 26/02/2015 CML
Building Insurance
TSB plc panel lawyers additional requirements concerning building insurance

Last update 17/01/2019

TSB Conveyancing Panel : Questions and Answers from members of the public

I am getting a offer of a mortgage from TSB. I intend to employ the services of a Licensed Conveyancer. Does the TSB Solicitor panel include conveyancers regulated by the CLC
TSB’s approved solicitor list is, like many other lenders associated to the Council or Mortgage Lenders or BSA, open to Licensed Conveyancers regulated by the Council of Licensed Conveyancers.
Our lawyer has requested from me identification documents stating that this forms part of his legal duty as a conveyancer on the TSB Conveyancing panel. Can you confirm whether this is the case?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that TSB also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with TSB CML Handbook requirements last updated on TSB
I need to find a TSB panel solicitor in Belfast. Could you help me?
It is not clear why you need a TSB panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to TSB to find out which solicitors in TSB are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
What happens if my solicitor is suspended from the TSB Conveyancing panel in advance of completion?
First, this is very unlikely to happen. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit at a cost.
Two weeks ago we had a mortgage agreed in principle with TSB. Solicitors have been chosen? How long does it take for TSB to send the offer to our conveyancer
There is no definitive answer here. Have TSB conducted the valuation? Have you advised TSB as your lawyers details and checked that your lawyer is on the TSB conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
I am due to exchange contracts on my house. I had a double glazing fitted in month 7 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s mortgage company, TSB are being a right pain. The solicitor who is on the TSB conveyancing panel is saying indemnity insurance will be fine but TSB are insisting on a building regulation certificate. Why do TSB have a conveyancing panel of they don’t accept advice from them?
It is probably the case that TSB have referred the matter to their valuer. The reason why TSB may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.
My brother and I are remortgaging a flat in Hendon. Conveyancing solicitors in Hendon are preferred to begiven the go-ahead. My brother-in-lawrecommended that we enquire that the solicitor in Hendon is on the TSB approved list of lawyers. Is this right?
A limited percentage of Hendon conveyancing solicitors are on the TSB conveyancing panel. Click here to find a Hendon conveyancing firm on the on the TSB list of approved conveyancing firms.