TSB Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers. It is a unique risk management tool.

This system facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with alerts on TSB’s changes. Notwithstanding that utilising this technology is not a condition for being on the TSB panel, demonstrating you can remain up to date with TSB’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your panel standing.

The system generates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in reduced PII premiums.

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Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from TSB are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, TSB has made 88 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 31.0 days. In total, 16% of the sections of P2 of the UK Finance Lenders’ Handbook for TSB have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
10.2b 27/11/2018 CML
10.7 01/05/2018 CML
4.5b 23/03/2018 CML
4.5a 06/02/2018 CML
6.7.1 03/10/2016 CML
6.7.1 27/05/2016 CML
6.7.4 05/11/2015 CML
14.2.2 10/08/2015 CML
6.7.1 10/08/2015 CML
6.14.1 19/05/2015 CML

Last update 14/09/2019

Common questions asked concerning the TSB Conveyancing Panel from members of the public

On what basis would a firm of solicitors be removed from the TSB approved conveyancing panel?
According to a recent survey report by the solicitors regulator three quarters of solicitor practices had been removed from a lender panel. The most common reasons in order are :
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by TSB
Expecting to move into my new home next Tuesday. I have now been asked to send a copy of my building insurance schedule by my solicitor as he says that he has to check this in has capacity as lawyer for TSB. What does the insurance need to cover?
Any lawyer on the TSB conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in TSB’s Part 2 requirements of the CML Handbook (last updated on TSB). Being on the TSB conveyancing panel your lawyer is expect to follow these requirements.
How up to date is your search tool for the TSB conveyancing panel? Do TSB send you an updated list?
The firms themselves provide us confirmation that they are on the TSB conveyancing panel as opposed to being supplied with a list from TSB directly.
The firm that I appointed last week on my house acquisition in Newcastle has suddenly shut down. I only went with them because I needed a solicitor on the TSB conveyancing panel and my family lawyer was not. I gave my credit card details for them to take £175 for searches. What do I do now?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they advise the vendors that there may be a slight delay due to the problems encountered. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the TSB conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to help
Two weeks ago we had a mortgage agreed in principle with TSB. Solicitors have been appointed? How long does it take for TSB to send the offer to our conveyancer
Some lenders take longer than others. Have TSB done the survey? Have you advised TSB as your lawyers details and checked that your lawyer is on the TSB conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
Hi, thinking about buying a house off my mate. Once we agree a price, what’s the best way to proceed? I hope to get a mortgage with TSB. Is it possible to avoid using solicitors to save us both money? My father said that years ago it was possible to take the documents into the local Land Registry office and they did the rest
If you are getting a mortgage with TSB involved you will need to appoint a solicitor on the TSB conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to TSB. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the TSB conveyancing panel.
Completion of my remortgage has taken place with a loan from TSB. Conveyancing was a necessary evil but I would like to complain about TSB. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first point of contact should be one of the TSB branches or the Customer Care Team at TSB head office. We understand that complaints to TSB are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.