TSB Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This system assists the way you can prove to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on TSB’s changes. While using this technology is not a prerequisite for TSB , demonstrating you can stay up to date with TSB’s Handbook requirements is an excellent support to your panel application and, just as importantly, safeguard your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

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Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from TSB are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, TSB has made 88 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 31.0 days. In total, 16% of the sections of P2 of the UK Finance Lenders’ Handbook for TSB have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
1.11a 05/03/2019 CML
16.5.2 05/03/2019 CML
10.2b 27/11/2018 CML
10.7 01/05/2018 CML
4.5a 30/04/2018 CML
4.5b 30/04/2018 CML
10.7 06/02/2018 CML
1.11a 06/02/2018 CML
6.7.1 27/11/2017 CML
6.14.1 19/05/2015 CML

Last update 16/07/2019

FAQs for the TSB Conveyancing Panel from members of the public

I need to swap lawyers as my lawyer is not on the TSB panel of conveyancing solicitors. Is it practical to instruct different lawyers?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
My fiance and I changing mortgage lender for our penthouse with TSB. We have a son 18 who lives with us. The solicitor on the TSB conveyancing panel has asked us to disclose any adults other than ourselves who lives in the flat. The solicitor has now sent a form for our son to sign, giving up any rights in the event that the flat is forfeited by the lender. I have two concerns (1) Is this document specific to the TSB conveyancing panel as he did not need to sign this form when we purchased 5 years ago (2) In signing this form is our son in any way compromising his right to inherit the property?
First, rest assured that your TSB conveyancing panel solicitor is doing the right thing as it is established procedure for any occupier who is aged 17 or over to sign the necessary Consent Form, which is purely to state that any rights he has in the property are postponed and secondary to TSB .This is solely used to protect the TSB if the property were re-possessed so that in such circumstances, your son would be legally obliged to leave.

It does not impact your son’s right to inherit the apartment. Please note that if your son were to inherit and the mortgage in favour of TSB had not been discharged, he would be liable to take over the loan or pay it off, but other than that, there is nothing stopping him from keeping the property in accordance with your will or the rules of intestacy.

Are the lawyers identified as being on the TSB conveyancing panel, together with their details provided by TSB?
The law firm practices themselves provide us confirmation that they are on the TSB conveyancing panel as opposed to being supplied with a list from TSB directly.
I am considering applying for a TSB mortgage for purchase of a new build (under development) with 60% LTV. Is it compulsory to choose a solicitor on the conveyancing panel for TSB?
In theory, you could use a solicitor that is not on TSB conveyancing panel, but TSB would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same transaction.
I have not been happy with the level or service received from my lawyer. Is there a TSB conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to TSB about their conveyancing panel is unlikely to yield much of a response. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

At last I have had an offer on an apartment accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties booked. My conveyancing solicitor has been instructed. What do I do now? When should I get the mortgage app going with TSB?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the TSB conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with TSB and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.
We are are buying a garden flat in Hendon. Conveyancing solicitors in Hendon need to beretained. My colleaguesuggested that we enquire that the conveyancer in Hendon is on the TSB panel. Aren't all lawyers on the TSB panel?
A limited percentage of Hendon conveyancing firms are on the TSB conveyancing panel. Click here to search for a Hendon conveyancing solicitor on the on the TSB approved list of lawyers.