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TSB Conveyancing Lender Panel Compliance Tool

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COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers. It is a unique risk management tool.

This software is the only way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on TSB’s changes. While utilising the software is not a condition for acceptance on the TSB panel, demonstrating you can stay up to date with TSB’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by TSB

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from TSB are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, TSB has made 687 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 4.0 days. In total, 24% of the sections of P2 of the UK Finance Lenders’ Handbook for TSB have been changed since 15/12/2008.

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Examples of recent questions relating to the TSB Solicitor Panel from members of the public

I am expecting a mortgage with TSB. I would like to instruct a Licensed Conveyancer. Does the TSB Solicitor panel include Licensed Conveyancers
TSB’s approved solicitor list is, like many other lenders associated to the CML or Building Society Association, open to Licensed Conveyancers regulated by the Council of Licensed Conveyancers.
Our lawyer has discovered a problem with the lease for the property we are buying. The seller’s lawyers have suggested title insurance as a workaround. We are content with insurance and will pay for it. Our lawyer says that as he is on the TSB conveyancing panel he must ensure that the lender is happy with this solution. Are we the client or is TSB?
Just because you have a mortgage offer from TSB does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and TSB are the client. These conveyancing instructions must be adhered to by the TSB conveyancing panel who has to balance acting for you and TSB
I note that you have a search directory listing solicitors on the TSB conveyancing panel. Do firms pay you a commission if I instruct them for my own house purchase?
We are a listing service only for law firms wishing to communicate if they are on the TSB conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I am selling my house. Does my solicitor have to be on the TSB conveyancing panel in order to deal with paying off my mortgage?
Ordinarily, even if your lawyer is not on the TSB conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
We have agreed to purchase a house.One unusual aspect is that the roof has a solar panel. TSB have issued a mortgage offer so presumably this is not a concern to them. Why is my solicitor raising questions about the panel?
As you are obtaining a mortgage with TSB your lawyer must to check the TSB conveyancing instructions contained in the Part of CML Handbook for TSB . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to TSB where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. Requirements for Scotland are due in the near future.
I have paid off my mortgage with TSB. I assume I don't need a solicitor on the TSB panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your TSB mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the TSB mortgage from the register. TSB,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the TSB has sent the Land Registry the discharge electronically, and the TSB has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your TSB mortgage has been paid off.
I have a mortgage with TSB. My godfather has just retired and wants to pay off the mortgage left on the property. After TSB is paid, I want to transfer the property to my mother's name; How long will it roughly take? Do we need two separate solicitors on the TSB conveyancing panel? I do not intend to live at the property once the TSB mortgage is discharged.
You will need a solicitor but they need not be on the TSB conveyancing panel. You will need a solicitor to draw up the transfer and to deal with the Land Registry formalities. The only thing you need to consider is that by selling at an undervalue so ask your lawyer about the implications. There could be an inheritance tax issue if you die within 7 years of this. There's no capital gains tax for you as it is your main residence.

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