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The Mortgage Works Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the The Mortgage Works Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the The Mortgage Works Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk management tool.

This system facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with alerts on The Mortgage Works’s changes. While using the software is not a prerequisite for The Mortgage Works , demonstrating you can remain up to date with The Mortgage Works’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by The Mortgage Works

Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Works are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, The Mortgage Works has made 698 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 3.9 days. In total, 68% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Works have been changed since 15/12/2008.

To find out more about lender panel compliance,
Book a Personalised Demo

Frequently asked questions relating to the The Mortgage Works Conveyancing Panel from members of the public

I instructed a firm of solicitors to conveyancing on my house purchase 5 weeks ago having applied for a mortgage with The Mortgage Works. The solicitors confirmed to me that they are on The Mortgage Works conveyancing panel and advised me their panel reference. The Mortgage Works then ,via my broker advised that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor listed on the approved panel for The Mortgage Works?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the The Mortgage Works as to how long they think it will take to get the firm to get back on the panel.
Expecting to move into my new home next Friday. My conveyancing lawyer has asked me to provide him with a copy of the building insurance for the house as as he informs me that he is duty bound to validate that it is in order for The Mortgage Works. What does the insurance need to cover?
All property lawyers on the The Mortgage Works conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in The Mortgage Works’s Part 2 requirements of the CML Handbook (last updated on The Mortgage Works). Being on the The Mortgage Works conveyancing panel your lawyer is expect to follow these instructions.
Are there any apps to help find a local solicitor on the The Mortgage Works conveyancing panel? I have a car and am prepared to travel up to 20 kilometers to meet the lawyer.
You can use the find a conveyancing panel tool on this website. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the The Mortgage Works solicitor panel.
I am considering applying for a The Mortgage Works mortgage for purchase of a new build (under development) with 65 per cent LTV. Is it compulsory to choose a solicitor on the conveyancing panel for The Mortgage Works?
There is nothing to stop you using your solicitor but The Mortgage Works will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with an additional lawyer added to the mix, and it will undoubtedly be more expensive too.
Two weeks ago we had a mortgage agreed in principle with The Mortgage Works. Solicitors have been instructed? How long does it take for The Mortgage Works to send the offer to our conveyancer
Some lenders take longer than others. Have The Mortgage Works conducted the survey? Have you advised The Mortgage Works as your lawyers details and checked that your lawyer is on the The Mortgage Works conveyancing panel? sometimes it can take as long as six weeks for a mortgage offer to be issued
Completion of my remortgage has taken place with a loan from The Mortgage Works. Conveyancing was of an acceptable standard but I would like to complain about The Mortgage Works. How do I make a complaint?
Almost all banks and building societies have complaints procedures. Your first point of contact should be one of the The Mortgage Works branches or the Customer Services Department at The Mortgage Works head office. In most cases complaints to The Mortgage Works are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.
I was told two weeks ago that my mortgage has been agreed to by The Mortgage Works. Is it usual for The Mortgage Works to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for The Mortgage Works to deal with your lawyers application to be on the The Mortgage Works conveyancing panel. There's no guarantee that your solicitors will be accepted.

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