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The Mortgage Lender Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the The Mortgage Lender Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the The Mortgage Lender Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software optimises the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on The Mortgage Lender’s changes. Even though using this technology is not a condition for being on the The Mortgage Lender panel, demonstrating you can remain up to date with The Mortgage Lender’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your firm’s panel standing.

The software generates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by The Mortgage Lender

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Lender are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, The Mortgage Lender has made 294 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 9.3 days. In total, 34% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Lender have been changed since 15/12/2008.

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Q and A’s regarding the The Mortgage Lender Solicitor Panel from members of the public

I appointed a firm of solicitors to carry out on my remortgage 5 weeks ago having applied for a mortgage with The Mortgage Lender. The solicitors confirmed to me that they are on The Mortgage Lender conveyancing panel and provided me their panel number. The Mortgage Lender then ,via my broker advised that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor currently on the conveyancing panel for The Mortgage Lender?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the The Mortgage Lender conveyancing panel You may wish to enlist the help of your broker to check with the The Mortgage Lender as to how long they think it will take to get the firm to get back on the panel.
can you help? My lawyer is advising me that he is legally obliged to order a Local Authority search as the firm are on the The Mortgage Lender conveyancing panel. The searches cost a lot of money. Can this be avoided?
Unfortunately both you and your lawyer have little choice here. As you are taking a mortgage with The Mortgage Lender your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of The Mortgage Lender’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated The Mortgage Lender. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
Is it necessary during the course of the conveyancing process to visit the offices of the The Mortgage Lender conveyancing panel solicitor to sign the legal charge? If so, I will choose one who does conveyancing in Leeds so that I can attend their offices if required.
Most conveyancing panel lawyers for The Mortgage Lender undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I am remortgaging my flat does my lawyer need to be on the The Mortgage Lender Conveyancing panel?
In theory, you could use a solicitor that is not on The Mortgage Lender conveyancing panel, but The Mortgage Lender would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same conveyancing matter.
Do the majority of lenders operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the The Mortgage Lender conveyancing panel requirements are different to The Mortgage Lender’s conveyancing panel criteria.
Completion of my purchase has taken place with a mortgage from The Mortgage Lender. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about The Mortgage Lender. How do I make a complaint?
Most banks and building societies have complaints procedures. Your first point of contact should be one of the The Mortgage Lender branches or the Customer Care Team at The Mortgage Lender head office. Ordinarily complaints to The Mortgage Lender are sorted out effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
I am selling my house. I had a double glazing fitted in month 2010 but did not receive a FENSA certificate or Building Regulation Certificate. My buyer's mortgage company, The Mortgage Lender are being problematic. The solicitor who is on the The Mortgage Lender conveyancing panel is recommending indemnity insurance as a solution but The Mortgage Lender are requiring a building regulation certificate. Why do The Mortgage Lender have a conveyancing panel of they don’t accept advice from them?
It is probably the case that The Mortgage Lender have referred the matter to their valuer. The reason why The Mortgage Lender may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.

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