The Mortgage Lender Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This software is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with alerts on The Mortgage Lender’s changes. Notwithstanding that utilising the tool is not a condition for being on the The Mortgage Lender panel, demonstrating you can stay up to date with The Mortgage Lender’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your panel standing.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by The Mortgage Lender

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Lender are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, The Mortgage Lender has made 210 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 13.0 days. In total, 34% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Lender have been changed since 15/12/2008.

To find out more about lender panel compliance,

Book a Personalised Demo

Recent Changes Include

# Date Assoc. Changes Related To
5.16.2 25/01/2019 CML
Leasehold Conveyancing : Management Company
Contact details at The Mortgage Lender Limited for conveyancing panel lawyers if unable to certify search entry on bankruptcy search does not relate to borrower.
7.4 25/01/2019 CML
Occupiers at the Property
Contact details at The Mortgage Lender Limited for approved conveyancers if doubts about accuracy of information concerning occupation of the property
6.5.1 27/04/2018 CML
Vacant Possession on Completion
Contact details at The Mortgage Lender Limited for conveyancing panel lawyers were vacant possession is not being given.
6.6.2 27/04/2018 CML
Buy to Let Conveyancing
Contact details at The Mortgage Lender Limited for conveyancing panel lawyers when law firm does not have details of current letting or letting to take place at completion.
6.7.1 27/04/2018 CML
New Build Conveyancing
The Mortgage Lender Limited panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
14.2.2 31/01/2018 CML
Post Completion Conveyancing
Which documents should conveyancing panelfor The Mortgage Lender Limited send the title deeds and documents following completion?
16.1.1 14/12/2017 CML
Title Documents
The Mortgage Lender Limited details for requesting Title Documentation
5.14.10 14/12/2017 CML
Leasehold Conveyancing
The Mortgage Lender Limited approved lawyers leasehold conveyancing requirements : contact for service charge matters
5.14.9 14/12/2017 CML
Leasehold Conveyancing
Contact details at The Mortgage Lender Limited for conveyancing panel lawyers for matters relating to the lease.
5.15.2a 14/12/2017 CML
Leasehold Conveyancing : Management Company
Contact details at The Mortgage Lender Limited for conveyancing panel lawyers for apparent problems with the management company.

Last update 20/03/2019

The Mortgage Lender Solicitor Panel Sample Enquires to our Call Center from members of the public

My IFA has asked me for my solicitor’s panel reference for the The Mortgage Lender conveyancing panel. Can you suggest how I find this out. I have e-mailed my local The Mortgage Lender office but they have not got back to me yet.
You are best placed to get this information from your conveyancing lawyer. They should have a central record lender panel numbers including the The Mortgage Lender panel reference.
My lawyer has discovered a difference when comparing the assumptions in The Mortgage Lender’s valuation report and what is revealed within the legal papers for the property. My lawyer says that as he is on the The Mortgage Lender conveyancing panel he is obliged to ensure that the lender is with this discrepancy and is still content to lend. Is my conveyancer’s approach correct?
A precondition to being on the The Mortgage Lender approved panel is to comply with the CML Handbook requirements (last updated for this lender on The Mortgage Lender) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for both parties.
Whilst your website is a good idea there are many lawyers listed near Middlesbrough on the The Mortgage Lender conveyancing panel. Can you recommend a specific firm on the conveyancing panel for The Mortgage Lender ?
We do not recommend specific firms as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. Before you appoint your lawyer we advise you to speak to two or three of the firms listed to gain comfort as to which one is right for you..
We're in Liverpool, First time buyers buying with a mortgage (lender is The Mortgage Lender , but our lawyer is on the The Mortgage Lender conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the The Mortgage Lender conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
Can I register a complaint to The Mortgage Lender about the lawyers being on the The Mortgage Lender conveyancing panel?
Complaining to The Mortgage Lender about their conveyancing panel is unlikely to yield much of a response. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I recently had an offer accepted on a house. My mortgage broker recommended their conveyancers I paid an upfront payment of 175. Soon after the conveyancers contacted me to say that they were not on the The Mortgage Lender conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the The Mortgage Lender panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
My brother and I are buying a house in Hendon. Conveyancing solicitors in Hendon need to beappointed. My fatherrecommended that we check that the property lawyer in Hendon is on the The Mortgage Lender approved list of lawyers. Is this right?
Far from all Hendon conveyancing practices are on the The Mortgage Lender conveyancing panel. 5 people a month use our search tool to find a Hendon conveyancing firm on the on the The Mortgage Lender panel.