The Mortgage Business Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk management tool.

This system is the only way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on The Mortgage Business’s changes. While utilising this technology is not a prerequisite for The Mortgage Business , demonstrating you can remain up to date with The Mortgage Business’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by The Mortgage Business

Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Business are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, The Mortgage Business has made 140 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 19.5 days. In total, 22% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Business have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Frequently asked questions relating to the The Mortgage Business Solicitor Panel from members of the public

My property lawyer is not listed on the The Mortgage Business Approved Panel. Can I still use my family solicitor notwithstanding that they are not on the The Mortgage Business panel?
You will need to have a conveyancer complete the legal work required when you take out a The Mortgage Business mortgage to buy your property. They’ll carry out all the necessary legal checks on the property, make sure that you’re properly registered as the owner and ensure that all the necessary mortgage documentation is in place. You can instruct a conveyancing firm of your choice. However, if the firm selected is not a member of the The Mortgage Business conveyancing panel additional costs will be incurred as separate legal representation will be required by The Mortgage Business. Conveyancing panel applications can be submitted, so if your conveyancer has not previously applied for membership they can do so.
Our son-in-law is about to exchange on a house that has just been built with a mortgage from The Mortgage Business. His lawyer has said that there is a delay in completing the ‘Disclosure of Incentive Form’. What is this document - I have never come across this before?
The document is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the The Mortgage Business conveyancing panel as a standard part of the process, and to the valuer when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the The Mortgage Business conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I am buying a house and require a conveyancing solicitor in London who is on the The Mortgage Business conveyancing. Could you point me in the right direction as regards a conveyancing firm?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for The Mortgage Business . We don’t recommend any particular firm.
I am attempting to get my ex-husband taken off the mortgage deeds. Can The Mortgage Business really insist on which solicitor I can or can not use?
You can use any solicitor you like but The Mortgage Business then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the The Mortgage Business solicitors panel
When it comes to mortgage companies such as The Mortgage Business do lawyers have to be pay a fee to be on the conveyancing panel?
We are not aware of any lender fees to be on their panel although some do charge an administration charge to deal with the processing of the conveyancing panel application.
Can you point me to a directory of The Mortgage Business panel solicitors on the Building Society Association’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
Completion of my purchase has taken place with a loan from The Mortgage Business. Conveyancing was satisfactory but I would like to complain about The Mortgage Business. Who do I contact should I wish to lodge a complaint?
Almost all banks and building societies have complaints procedures. Your first point of contact should be one of the The Mortgage Business branches or the Customer Care Department at The Mortgage Business head office. Ordinarily complaints to The Mortgage Business are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.