The Mortgage Business Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk management tool.

This software is the only way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on The Mortgage Business’s changes. Notwithstanding that using the tool is not a prerequisite for The Mortgage Business , demonstrating you can stay up to date with The Mortgage Business’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by The Mortgage Business

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Business are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, The Mortgage Business has made 130 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 21.0 days. In total, 22% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Business have been changed since 15/12/2008.

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Common questions asked concerning the The Mortgage Business Conveyancing Panel from members of the public

My mortgage broker has has requested my solicitor’s panel member for the The Mortgage Business conveyancing panel. How do I discover this. I have called my local The Mortgage Business branch but they have not got back to me yet.
the sensible thing to do is ask for this information from your solicitor. They should have a central record lender panel numbers including the The Mortgage Business panel reference.
My conveyancer has identified an inconsistency when comparing the information in The Mortgage Business’s valuation report and what is revealed within the legal papers for the property. My solicitor has advised that as he is on the The Mortgage Business conveyancing panel he is obliged to ensure that the bank is OK with this discrepancy and is content go ahead. Is my lawyer’s stance appropriate?
A precondition to being on the The Mortgage Business approved panel is to comply with the CML Handbook requirements (last updated for this lender on The Mortgage Business) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I require the services of a The Mortgage Business panel solicitor in Stirling. Can you assist?
Unfortunately it’s not apparent why you need a The Mortgage Business panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to The Mortgage Business to find out which solicitors in The Mortgage Business are on their panel. If you do find such a firm not listed please direct them to our site to list. At a fee of one pound per month it is not expensive to register on the site
My lawyers in Birmingham have advised me that they can not locate my conveyancing file. At the time of my purchase I took out a mortgage with The Mortgage Business. Is it case that being on the The Mortgage Business conveyancing panel they need to have retained the file for a prescribed period?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the The Mortgage Business Conveyancing Panel Terms. It might be worth you contacting The Mortgage Business directly.
I have today made my last payment due on mortgage with The Mortgage Business. I assume I don't need a solicitor on the The Mortgage Business panel to remove the mortgage at the Land Registry. Please confirm
If you have finished paying off your The Mortgage Business mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the The Mortgage Business mortgage from the register. The Mortgage Business,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the The Mortgage Business has sent the Land Registry the discharge electronically, and the The Mortgage Business has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your The Mortgage Business mortgage has been paid off.
At last I have had an offer on an apartment accepted, the seller does however have a dependent purchase. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What should be my next step? At what point should I appy for the mortgage with The Mortgage Business?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the The Mortgage Business conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with The Mortgage Business and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.
Next month my fiance and I are buying a 1st floor apartment in Hendon. Conveyancing solicitors in Hendon are preferred to begiven the go-ahead. My agentadvised that we make sure that the property lawyer in Hendon is on the The Mortgage Business solicitors panel. Is this right?
Not all Hendon conveyancing solicitors are on the The Mortgage Business conveyancing panel. 5 people a month use our search tool to find a Hendon conveyancing solicitor on the on the The Mortgage Business list of approved conveyancing firms.