The Mortgage Business Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system assists the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on The Mortgage Business’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for being on the The Mortgage Business panel, demonstrating you can remain up to date with The Mortgage Business’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by The Mortgage Business

Banks and building societies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from The Mortgage Business are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, The Mortgage Business has made 133 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 20.5 days. In total, 22% of the sections of P2 of the UK Finance Lenders’ Handbook for The Mortgage Business have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
6.7.1 13/08/2018 CML
6.7.1 07/03/2018 CML
16.5.3b 16/01/2018 CML
16.5.3c 16/01/2018 CML
16.5.3d 16/01/2018 CML
6.7.1 21/11/2016 CML
10.7 24/04/2015 CML
16.1.1 24/04/2015 CML
4.5b 24/04/2015 CML
5.20.3 19/01/2015 CML

Last update 18/11/2019

Frequently asked questions relating to the The Mortgage Business Conveyancing Panel from members of the public

For what reasons could a law firm be removed from the The Mortgage Business approved conveyancing panel?
According to a recent survey report by the solicitors regulator three quarters of law firms had been excluded from a lender panel. The most common reasons in order are :
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by The Mortgage Business
Expecting to move into my new home next Monday. My conveyancing lawyer has asked me to provide him with a copy of the building insurance for the house as he says that he has to check this in has capacity as lawyer for The Mortgage Business. What risks do The Mortgage Business expect the insurance to cover?
Any lawyer on the The Mortgage Business conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in The Mortgage Business’s Part 2 requirements of the CML Handbook (last updated on The Mortgage Business). Being on the The Mortgage Business conveyancing panel your lawyer is expect to follow these instructions.
Do I have to have a meeting at the offices of the The Mortgage Business conveyancing panel solicitor to execute the legal charge? If so, I will instruct a firm who offer conveyancing in Newcastle so that I can pop in to their offices when needed.
Most conveyancing panel lawyers for The Mortgage Business undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
My aunt passed away 10 months ago and as sole heir and executor was left the house. The house had a relatively small loan remaining of approximately £8000. I want to transfer the title deeds into my name whilst I re-mortgage to The Mortgage Business , pay off the mortgage etc. Is this possible?
If you intend to re-mortgage then The Mortgage Business will insist on your using a conveyancer on the The Mortgage Business conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your The Mortgage Business conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the The Mortgage Business mortgage is registered as a charge at the Land Registry.
Do the majority of lenders operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the The Mortgage Business conveyancing panel requirements are different to The Mortgage Business’s conveyancing panel requirements.
I have paid off my mortgage with The Mortgage Business. I assume I don't need a solicitor on the The Mortgage Business panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your The Mortgage Business mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the The Mortgage Business mortgage from the register. The Mortgage Business,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the The Mortgage Business has sent the Land Registry the discharge electronically, and the The Mortgage Business has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your The Mortgage Business mortgage has been paid off.
Me and my partner are purchasing a garden flat in Hendon. Conveyancing solicitors in Hendon will soon begiven the go-ahead. My agentrecommended that we double-check that the conveyancer in Hendon is on the The Mortgage Business panel. Aren't all lawyers on the The Mortgage Business panel?
It is not that case that all Hendon conveyancing practices are on the The Mortgage Business conveyancing panel. 7 people a month use our search tool to find a Hendon conveyancing practitioner on the on the The Mortgage Business list of approved conveyancing firms.