FAQs : The Tandem Bank Solicitor Panel from members of the public
My mortgage broker has has requested my law firm’s panel reference for the Tandem Bank conveyancing panel. Can you suggest how I obtain this. I have called my local Tandem Bank office but they don't know it.
Have you tried speaking to your lawyer about this?. They should have a central record lender panel numbers including the Tandem Bank panel reference.
I do hope you can help me. My solicitor is informing me me that she is duty-bound to order a Local Authority search stemming from the fact that the firm are on the Tandem Bank conveyancing panel. Do I not have a choice here?
You have limited options available to you. Given that you are taking out a loan with Tandem Bank your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of Tandem Bank’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated Tandem Bank. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the Tandem Bank conveyancing panel. My lawyer has said that they are on the Tandem Bank approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Tandem Bank conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Tandem Bank solicitor panel.
The lawyers that I recently instructed on my house acquisition in London has without warning closed. They were on acting for me because I needed a solicitor on the Tandem Bank conveyancing panel and my preferred lawyer was not. I gave my credit card details for them to take £175 for searches. What do I do now?
If you have an estate agent involved then let them know immediately so that they advise the vendors that there may be a slight delay due to reasons beyond your control. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You will need to appoint new lawyers that are on the Tandem Bank conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors may be able to help
Is there a list of Tandem Bank panel solicitors on the Council of Mortgage Lender’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
The for formalities of my remortgage has taken place with a loan from Tandem Bank. Conveyancing was a necessary evil but I would like to complain about Tandem Bank. How does one go about formally complaining?
All banks and building societies have complaints procedures. Your first point of contact should be one of the Tandem Bank branches or the Customer Care Department at Tandem Bank head office. In most cases complaints to Tandem Bank are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the
Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
I am selling my house. I had a double glazing fitted in month 2010 but did not receive a FENSA certificate or Building Regulation Certificate. My buyer's mortgage company, Tandem Bank are being a right pain. The solicitor who is on the Tandem Bank conveyancing panel is happy to accept ‘lack of building regulation’ insurance but Tandem Bank are requiring a building regulation certificate. Why do Tandem Bank have a conveyancing panel of they don’t accept advice from them?
It is probably the case that Tandem Bank have referred the matter to their valuer. The reason why Tandem Bank may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.