FAQs : The Tandem Bank Conveyancing Panel from members of the public
It has come to my attention via my mortgage adviser that my property lawyer is not on the Tandem Bank Conveyancing panel. What can I do to be sure that this is correct?
The best course of action for you to take is to contact your conveyancer. You lawyer should advise you of the situation. If they are not on the panel they could put your in touch with solicitors on the the approved Tandem Bank solicitor panel.
My son is about to exchange on a house that has just been built with a mortgage from Tandem Bank. His lawyer has said that there is a delay in receiving the ‘Disclosure of Incentive Form’. This document is news to me - what is it and who needs sight of it?
The form is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Tandem Bank conveyancing panel as a standard part of the process, and to the valuer when requested.
The Developer will be required to start the process by downloading the form and completing it.
The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Tandem Bank conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.
Do all the firms listed on your directory have online case tracking as I understood that this was a condition of being on the Tandem Bank conveyancing panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
My grandfather passed away six months ago and as sole heir and executor was left the house. The house had a relatively small loan remaining of approximately £8000. I want to have the title changed into my name whilst I re-mortgage to Tandem Bank , pay off the mortgage etc. Is this allowed?
If you intend to re-mortgage then Tandem Bank will insist on your using a conveyancer on the Tandem Bank conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your Tandem Bank conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the Tandem Bank mortgage is registered as a charge at the Land Registry.
When it comes to lenders such as Tandem Bank do lawyers have to be pay a fee to be on the list of approved solicitors?
We are not aware of any lender fees to be on their panel although some do charge an administration charge to deal with the processing of the conveyancing panel application.
Completion of my remortgage has taken place with a loan from Tandem Bank. Conveyancing was satisfactory but I feel I should register my dissatisfaction about Tandem Bank. How do I make a complaint?
All banks and building societies have complaints procedures. Your first port of call should be one of the Tandem Bank branches or the Customer Care Team at Tandem Bank head office. In most cases complaints to Tandem Bank are resolved very quickly. If you feel that the matter is not resolved you can write to the
Financial Ombudsman Service who will take matters further.
My offer on house has been accepted, the seller does however have a dependent purchase. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties booked. My conveyancing solicitor has been instructed. What should be my next step? At what point should I appy for the mortgage with Tandem Bank?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Tandem Bank conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Tandem Bank and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.