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Swansea Building Society Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Swansea Building Society Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Swansea Building Society Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk management tool.

This system is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with alerts on Swansea Building Society’s changes. While using the software is not a prerequisite for Swansea Building Society , demonstrating you can remain up to date with Swansea Building Society’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel standing.

The system generates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Swansea Building Society

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Swansea Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Swansea Building Society has made 97 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 28.1 days. In total, 42% of the sections of P2 of the UK Finance Lenders’ Handbook for Swansea Building Society have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Common questions asked concerning the Swansea Building Society Conveyancing Panel from members of the public

I have just been informed by my mortgage adviser that my solicitor is not on the Swansea Building Society Conveyancing panel. How can I be sure that this is correct?
The best course of action for you to take is to contact your lawyer directly. It is reasonable to expect your lawyer to advise you what has happened. If they are not on the panel they could put your in touch with solicitors on the conveyancing panel for Swansea Building Society.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Swansea Building Society will not agree to this. Why was Swansea Building Society even consulted?
Your lawyer being on the Swansea Building Society conveyancing panel is duty bound to inform Swansea Building Society of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Swansea Building Society then they would have to discontinue acting for you and Swansea Building Society.
I am Googling for conveyancing quotes online. Can I be assured that all the firms that are identified on your website are on the Swansea Building Society conveyancing panel?
The solicitor and licensed conveyancing practices listed on our site have assured us via an online form that they are on the Swansea Building Society panel and agreed to advise us to take down their listing in the event of removal off of the Swansea Building Society panel. To date we have not been informed by either a bank or a member of the public that the data about a specific firm being on the Swansea Building Society conveyancing panel is incorrect.
I was supposed to move into my dream home last Friday. My solicitor is on the Swansea Building Society solicitors panel but has moved offices 8 weeks ago and had not advised Swansea Building Society of their new address. Swansea Building Society has locked down the release of mortgage funds until such time as their systems are up to date with the correct details.
This is a rare situation indeed. Most lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Swansea Building Society branch or your mortgage broker to see if they can help.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Swansea Building Society conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Swansea Building Society about their conveyancing panel is unlikely to yield much of a response. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

After much negotiation I have agreed a price on a house. My mortgage broker pressured me to appoint their lawyers I paid an upfront payment of 225. Soon after the conveyancers contacted me sheepishly admitting that they were not on the Swansea Building Society conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Swansea Building Society panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
I am due to exchange contracts on my flat. I had a double glazing fitted in month 8 but did not receive a FENSA certificate or Building Regulation Certificate. My buyer's mortgage company, Swansea Building Society are being a right pain. The solicitor who is on the Swansea Building Society conveyancing panel is happy to accept ‘lack of building regulation’ insurance but Swansea Building Society are insisting on a building regulation certificate. Why do Swansea Building Society have a conveyancing panel of they don’t accept advice from them?
It is probably the case that Swansea Building Society have referred the matter to their valuer. The reason why Swansea Building Society may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.

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