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Swansea Building Society Conveyancing Lender Panel Compliance Tool

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Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Swansea Building Society’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for acceptance on the Swansea Building Society panel, demonstrating you can remain up to date with Swansea Building Society’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your firm’s panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by Swansea Building Society

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Swansea Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Swansea Building Society has made 95 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 28.7 days. In total, 42% of the sections of P2 of the UK Finance Lenders’ Handbook for Swansea Building Society have been changed since 15/12/2008.

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Examples of recent questions relating to the Swansea Building Society Conveyancing Panel from members of the public

I am expecting a offer of a mortgage from Swansea Building Society. my intention is to use a Licensed Conveyancer. Does the Swansea Building Society Conveyancing panel include conveyancers regulated by the CLC
Swansea Building Society’s approved solicitor list is, like many other lenders associated to the Council or Mortgage Lenders or Building Society Association, open to Licensed Conveyancers regulated by the CLC.
My property lawyer has requested from me proof of ID documents asserting that this is part of his retainer as a solicitor on the Swansea Building Society Conveyancing panel. Is this right?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Client Care letter that you need to sign will no doubt confirm this. Your lawyer is right that Swansea Building Society also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Swansea Building Society CML Handbook requirements last updated on Swansea Building Society
What tools are available to find a local solicitor on the Swansea Building Society conveyancing panel? I have a car and am prepared to travel up to 25 kilometers to meet the conveyancer.
Feel free to make use of the find a conveyancing panel tool on this website. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Swansea Building Society solicitor panel.
I am trying to get my former partner taken off the mortgage deeds. Can Swansea Building Society really tell me which solicitor I can or can not use?
You can use any solicitor you like but Swansea Building Society then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Swansea Building Society solicitors panel
Can you point me to a directory of Swansea Building Society panel conveyancers on the CML Handbook Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
Completion of my purchase has taken place with a mortgage from Swansea Building Society. Conveyancing was of an acceptable standard but I would like to complain about Swansea Building Society. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first point of contact should be one of the Swansea Building Society branches or the Customer Care Department at Swansea Building Society head office. Ordinarily complaints to Swansea Building Society are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service with full details of your complaint.
Can I register a complaint to Swansea Building Society about the lawyers being on the Swansea Building Society conveyancing panel?
There is little point in complaining directly to Swansea Building Society. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

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