Secure Trust Bank Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers. It is a unique risk mitigation tool.

This software assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with alerts on Secure Trust Bank’s changes. Notwithstanding that using the tool is not a prerequisite for Secure Trust Bank , demonstrating you can remain up to date with Secure Trust Bank’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, protect your firm’s panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Secure Trust Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from Secure Trust Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Secure Trust Bank has made 3 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 910.0 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Secure Trust Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Frequently asked questions relating to the Secure Trust Bank Solicitor Panel from members of the public

My fiance and I are FTBs. Within the 48 hours our conveyancer has forwarded the sale agreement to sign with a detailed report with a view to exchanging next week. Secure Trust Bank have this evening contacted us to inform me that there is now an issue as our conveyancer is not on their approved list of lawyers. Please explain?
If you are buying a property with the assistance of a mortgage it is usual for the purchaser's solicitors to also act for the purchaser's lender.

In order to act for a bank or building society a law firm has to be on that lender's conveyancing panel. An application has to be made by the law firm to the lender to become a member of the lender's panel and there are increasingly strict criteria which the firm has to satisfy and indeed some lenders now require their panel members to be part of the Law Society’s Conveyancing Accreditation Scheme. Your property lawyers should contact Secure Trust Bank and see if they can apply for membership of the Secure Trust Bank conveyancing panel, but if that is not viable Secure Trust Bank will instruct their own lawyers to represent them. You are not legally obliged to appoint a law firm on the Secure Trust Bank conveyancing panel and you may continue to use your own solicitors, in which case your legal fees may increase, and it will likely delay the transaction as you have another set of people involved.

We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Secure Trust Bank will not agree to this. Why was Secure Trust Bank even consulted?
Your lawyer being on the Secure Trust Bank conveyancing panel is duty bound to inform Secure Trust Bank of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Secure Trust Bank then they would have to discontinue acting for you and Secure Trust Bank.
Are the lawyers identified as being on the Secure Trust Bank conveyancing panel, together with their details provided by Secure Trust Bank?
The firms themselves provide us confirmation that they are on the Secure Trust Bank conveyancing panel as opposed to being supplied with a list from Secure Trust Bank directly.
My conveyancers in Manchester have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Secure Trust Bank. Is it case that being on the Secure Trust Bank conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Secure Trust Bank Conveyancing Panel Terms. It might be worth you contacting Secure Trust Bank directly.
Is the case that all CQS (Conveyancing Quality Scheme) solicitors on the Secure Trust Bank conveyancing panel?
It is true that some lenders now use CQS as the starting point for Panel approval such as HSBC and Santander. CQS membership however is no guarantee to lender panel acceptance. That being said,the CML have indicated that it is likely to become a pre-requisite for firms wishing to join their approved list of conveyancing solicitors.
How can we tell if a solicitor on the Secure Trust Bank panel is any good?
Getting recommendations is a good start. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always recommend that you speak with the lawyer handling your transaction
The for formalities of my purchase has taken place with a loan from Secure Trust Bank. Conveyancing was satisfactory but I would like to complain about Secure Trust Bank. How do I make a complaint?
Most banks and building societies have complaints procedures. Your first point of contact should be one of the Secure Trust Bank branches or the Customer Services Department at Secure Trust Bank head office. In most cases complaints to Secure Trust Bank are sorted out effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.