RBS (One Account) Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on RBS (One Account)’s changes. While using the software is not a condition for being on the RBS (One Account) panel, demonstrating you can remain up to date with RBS (One Account)’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, protect your panel status.

The software generates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by RBS (One Account)

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from RBS (One Account) are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, RBS (One Account) has made 324 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 8.4 days. In total, 54% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS (One Account) have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
5.19.1 19/07/2016 CML
6.14.1 30/11/2015 CML
6.7.1 17/11/2015 CML
6.7.1 25/09/2015 CML
6.7.4 13/01/2015 CML
6.14.1 04/12/2014 CML
6.14.1d 01/12/2014 CML
6.14.2 01/12/2014 CML
6.14.3 01/12/2014 CML
6.14.1 01/12/2014 CML

Last update 13/05/2019

Common questions asked concerning the RBS (One Account) Solicitor Panel from members of the public

I appointed a firm of solicitors to conveyancing on my house purchase 5 weeks ago having applied for a mortgage with RBS (One Account). The law firm assured me that they are on RBS (One Account) conveyancing panel and gave me their panel reference. RBS (One Account) then ,via my broker advised that their panel number was dormant and would need to be reactivated. What happens next? Should I appoint a new solicitor listed on the approved panel for RBS (One Account)?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the RBS (One Account) conveyancing panel You may wish to enlist the help of your broker to check with the RBS (One Account) as to the time frame to get your lawyer reinstated on the panel once again.
Our lawyer has discovered a legal deficiency with the lease for the property we are buying. The other side have suggested title insurance as a workaround. We are content with insurance and will cover the costs. Our solicitor says that as he is on the RBS (One Account) conveyancing panel he must be satisfied that the lender is happy with this solution. Are we the client or is RBS (One Account)?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and RBS (One Account) are the client. A precondition to being on the RBS (One Account) approved panel is to comply with the CML Handbook requirements (last updated for this lender on RBS (One Account)). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that RBS (One Account) can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I need to find a RBS (One Account) panel solicitor in Stirling. Could you help me?
It is not clear why you need a RBS (One Account) panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to RBS (One Account) to find out which solicitors in RBS (One Account) are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
My house is up for sale and I have a buyer. Does my solicitor have to be on the RBS (One Account) conveyancing panel in order to deal with redeeming my mortgage?
Ordinarily, even if your lawyer is not on the RBS (One Account) conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
I recently had an offer accepted on an apartment. My financial adviser suggested a solicitor I paid an upfront payment of 175. Soon after the conveyancers contacted me to say that they were not on the RBS (One Account) conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the RBS (One Account) panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
I am due to exchange contracts on my apartment. I had a double glazing fitted in month 2010 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s lender, RBS (One Account) are being problematic. The solicitor who is on the RBS (One Account) conveyancing panel is saying indemnity insurance will be fine but RBS (One Account) are insisting on a building regulation certificate. Why do RBS (One Account) have a conveyancing panel of they don’t accept advice from them?
It is probably the case that RBS (One Account) have referred the matter to their valuer. The reason why RBS (One Account) may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.
RBS (One Account) have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up RBS (One Account) or your broker and complete any relevant paperwork. RBS (One Account) will tell you what documents they want. RBS (One Account) will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. RBS (One Account) will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.