Reliance Bank Conveyancing Lender Panel Compliance Tool

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COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Reliance Bank’s changes. Even though utilising this technology is not a prerequisite for Reliance Bank , demonstrating you can remain up to date with Reliance Bank’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by Reliance Bank

Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Reliance Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Reliance Bank has made 85 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 32.1 days. In total, 46% of the sections of P2 of the UK Finance Lenders’ Handbook for Reliance Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

Reliance Bank Solicitor Panel Sample Enquires to our Call Center from members of the public

I instructed a law firm to conduct the legal paperwork on my purchase three weeks ago having applied for a mortgage with Reliance Bank. The solicitors reassured me that they are on Reliance Bank conveyancing panel and gave me their panel number. Reliance Bank then called me to say that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor listed on the approved panel for Reliance Bank?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the Reliance Bank as to how long they think it will take to get the firm to get back on the panel.
My conveyancer is asking me for identification documents asserting that this is part of his obligations as a conveyancer on the Reliance Bank Solicitor panel. Can you confirm whether this is the case?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with Reliance Bank your lawyer also has to check ID documents to satisfy Reliance Bank
I see that you have a search directory listing firms on the Reliance Bank conveyancing panel. Do firms pay you a commission if I instruct them for my house purchase?
We are a listing service only for law firms wishing to communicate if they are on the Reliance Bank conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I am trying to get my ex-husband taken off the mortgage deeds. Can Reliance Bank really insist on which solicitor I can or can not use?
You can use any solicitor you like but Reliance Bank then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Reliance Bank solicitors panel
Completion of my purchase has taken place with a mortgage from Reliance Bank. Conveyancing was satisfactory but I feel I should register my dissatisfaction about Reliance Bank. How does one go about formally complaining?
All banks and building societies have complaints procedures. Your first point of contact should be one of the Reliance Bank branches or the Customer Services Department at Reliance Bank head office. Ordinarily complaints to Reliance Bank are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.
I was told four weeks ago that my mortgage has been agreed to by Reliance Bank. Is it usual for Reliance Bank to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Reliance Bank to deal with your lawyers application to be on the Reliance Bank conveyancing panel. There's no guarantee that your solicitors will be accepted.
At last I have had an offer on an apartment accepted, the seller does however have a dependent purchase. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What do I do now? When should I get the mortgage app going with Reliance Bank?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Reliance Bank conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Reliance Bank and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.

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