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Royal Bank of Scotland -Natwest One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Royal Bank of Scotland -Natwest One Conveyancing Panel?
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How can my firm be reinstated onto the Royal Bank of Scotland -Natwest One Conveyancing Panel?
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Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on Royal Bank of Scotland -Natwest One’s changes. Notwithstanding that utilising this technology is not a condition for acceptance on the Royal Bank of Scotland -Natwest One panel, demonstrating you can remain up to date with Royal Bank of Scotland -Natwest One’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your panel status.

The software creates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by Royal Bank of Scotland -Natwest One

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Royal Bank of Scotland -Natwest One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Royal Bank of Scotland -Natwest One has made 927 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 2.9 days. In total, 55% of the sections of P2 of the UK Finance Lenders’ Handbook for Royal Bank of Scotland -Natwest One have been changed since 15/12/2008.

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Royal Bank of Scotland -Natwest One Conveyancing Panel Example Support Desk Enquires from members of the public

Much to my surprise I have been told by my IFA that my the law firm I have appointed is not on the Royal Bank of Scotland -Natwest One Solicitor panel. What can I do to be certain that this is indeed the case?
The first thing you need to do is to contact your lawyer directly. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the the approved Royal Bank of Scotland -Natwest One solicitor panel.
My solicitor has informed me that he requires proof of ID documents stating that this is part of his retainer as a conveyancer on the Royal Bank of Scotland -Natwest One Solicitor panel. Can this be correct?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that Royal Bank of Scotland -Natwest One also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Royal Bank of Scotland -Natwest One CML Handbook requirements last updated on Royal Bank of Scotland -Natwest One
I note that you have a search directory identifying law firms on the Royal Bank of Scotland -Natwest One conveyancing panel. Do firms pay you a commission if I instruct them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Royal Bank of Scotland -Natwest One conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
My lawyers in London have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Royal Bank of Scotland -Natwest One. Is it case that being on the Royal Bank of Scotland -Natwest One conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Royal Bank of Scotland -Natwest One Conveyancing Panel Terms. It might be worth you contacting Royal Bank of Scotland -Natwest One directly.
My wife and I have arranged a further advance on our mortgage from Royal Bank of Scotland -Natwest One as we wish to carry out alterations or improvements our home. Do we need to appoint a solicitor on the Royal Bank of Scotland -Natwest One conveyancing panel to deal with the legals?
Royal Bank of Scotland -Natwest One would not normally appoint firms on their conveyancing panel to deal with such a matter. If they did require any legal work then you would need to ensure that such a lawyer was on the Royal Bank of Scotland -Natwest One list
Completion of my remortgage has taken place with a mortgage from Royal Bank of Scotland -Natwest One. Conveyancing was of an acceptable standard but I feel I should register my dissatisfaction about Royal Bank of Scotland -Natwest One. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first port of call should be one of the Royal Bank of Scotland -Natwest One branches or the Customer Services Department at Royal Bank of Scotland -Natwest One head office. In most cases complaints to Royal Bank of Scotland -Natwest One are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
My ex -wife’s name is on the Royal Bank of Scotland -Natwest One mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the Royal Bank of Scotland -Natwest One mortgage in order to sell?
In terms of the Royal Bank of Scotland -Natwest One mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of Royal Bank of Scotland -Natwest One in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.

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