Platform Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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Is my firm on the
Platform Conveyancing Panel?
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How can my firm apply to be on the Platform Conveyancing Panel?
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How can my firm be reinstated onto the Platform Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by Council of Mortgage Lenders and professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This system optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with alerts on Platform’s changes. Even though utilising the software is not a condition for being on the Platform panel, demonstrating you can remain up to date with Platform’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces SRA and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by Platform

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Platform are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Platform has made 180 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 15.2 days. In total, 33% of the sections of P2 of the UK Finance Lenders’ Handbook for Platform have been changed since 15/12/2008.

To find out more about lender panel compliance,

Platform Home Loans Conveyancing Panel Sample Enquires to our Call Center from members of the public

My Conveyancer has never been on on the Platform Home Loans Solicitor Panel. Can I still continue with my family solicitor even though they are excluded from the Platform Home Loans panel of approved conveyancing solicitors?
You have a number of options available to you here:
  1. Complete the purchase with your preferred lawyers but Platform Home Loans will need to instruct a lawyer on the Platform Home Loans conveyancing panel. This will result in additional cost and potential delay.
  2. Get a new solicitor to act in the purchase, obviously checking they are on the Platform Home Loans conveyancing panel.
  3. Urge your lawyer to apply to join the Platform Home Loans lender panel
Please assist. My lawyer is not to blame but, my purchase conveyancing has been going on for months. The Local Authority Search from Platform Home Loans was dated random date and we have agreed a date for me to move into the property on 6 months + 3. My solicitor informs me that as she is on the Platform Home Loans conveyancing panel she needs to redo the searches as they are no longer acceptable to the lender.
One of the many conditions to being on the Platform Home Loans approved panel is to comply with the CML Handbook requirements (last updated for this lender on Platform Home Loans)which states that a local authority search be not more than 6 months old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to Platform Home Loans.
I see that you have a post code search directory identifying solicitors on the Platform Home Loans conveyancing panel. Do firms pay you a referral fee if I instruct them for my conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Platform Home Loans conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
The solicitors that I recently instructed on my house acquisition in Brighton has without warning shut down. I only went with them because I had to have a solicitor on the Platform Home Loans conveyancing panel and my preferred lawyer was not. I paid them £200 on account. What do I do now?
Assuming that you have an Estate Agent in the equation then inform them straight away so that they can let the sellers know that there may be a slight delay due to reasons beyond your control. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Platform Home Loans conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers may be able to help
Can you point me to a directory of Platform Home Loans panel conveyancers on the Building Society Association’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
Last month we had a mortgage agreed in principle with Platform Home Loans. Solicitors have been chosen? What is the average time that one could expect to receive a mortgage offer from Platform Home Loans?
Some lenders take longer than others. Have Platform Home Loans conducted the survey? Have you advised Platform Home Loans as your lawyers details and checked that your lawyer is on the Platform Home Loans conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
Completion of my purchase has taken place with a loan from Platform Home Loans. Conveyancing was satisfactory but I feel I should register my dissatisfaction about Platform Home Loans. How does one go about formally complaining?
Almost all banks and building societies have complaints procedures. Your first port of call should be one of the Platform Home Loans branches or the Customer Care Department at Platform Home Loans head office. We understand that complaints to Platform Home Loans are sorted out effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.

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