Platform Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and professional indemnity insures. It is a unique risk mitigation tool.

This software assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Platform’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a prerequisite for Platform , demonstrating you can remain up to date with Platform’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your panel standing.

The software creates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for many firms, results in a PII saving.

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Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Platform are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Platform has made 177 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 15.4 days. In total, 33% of the sections of P2 of the UK Finance Lenders’ Handbook for Platform have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Common questions asked concerning the Platform Home Loans Solicitor Panel from members of the public

My fiance and I are hoping to buy a 3 bedroom apartment in Leeds with a mortgage from Platform Home Loans. We like our solicitor but Platform Home Loans says she’s not on their "panel". It seems we have little choice but to instruct one of the Platform Home Loans panel firms or keep our solicitor and pay for one of their panel ones to represent them. We feel as though this is unjust; is there anything we can do?
No, not really. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Platform Home Loans conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your solicitors to apply to be on the conveyancing panel for Platform Home Loans
Our conveyancer has discovered a defect with the lease for the apartment we are buying. The seller’s lawyers have offered title insurance as a workaround. We are happy with insurance and will pay for it. Our solicitor has advised that as he is on the Platform Home Loans conveyancing panel he must check that the lender is happy with this solution. Who is the client here, us or Platform Home Loans?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and Platform Home Loans are the client. A precondition to being on the Platform Home Loans approved panel is to comply with the CML Handbook requirements (last updated for this lender on Platform Home Loans). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that Platform Home Loans can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I require the services of a Platform Home Loans panel solicitor in Inverness. Can you assist?
It is not clear why you need a Platform Home Loans panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to Platform Home Loans to find out which solicitors in Platform Home Loans are on their panel. If you do find such a firm not listed please direct them to our site to list. At a fee of one pound per month it is not expensive to register on the site
My solicitors in Newcastle have advised me that no longer have my conveyancing file. To assist with my purchase I took out a mortgage with Platform Home Loans. Is it case that being on the Platform Home Loans conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Platform Home Loans Conveyancing Panel Terms. It might be worth you contacting Platform Home Loans directly.
Is the case that all CQS (Conveyancing Quality Scheme) solicitors on the Platform Home Loans conveyancing panel?
A selection of banks and building societies now use CQS as the starting point for Panel approval such as HSBC and Santander. CQS accreditation however is no guarantee to lender panel acceptance. That being said,the Council of Mortgage Lenders have indicated that it is likely to become a pre-requisite for firms wishing to join their approved list of firms.
We have a mortgage agreed in principle with Platform Home Loans. Solicitors have been chosen? How long does it take for Platform Home Loans to send the offer to our conveyancer
There is no definitive answer here. Have Platform Home Loans done the valuation? Have you advised Platform Home Loans as your lawyers details and checked that your lawyer is on the Platform Home Loans conveyancing panel? sometimes it can take as long as six weeks for a mortgage offer to be issued
The for formalities of my purchase has taken place with a loan from Platform Home Loans. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Platform Home Loans. How does one go about formally complaining?
All banks and building societies have complaints procedures. Your first port of call should be one of the Platform Home Loans branches or the Customer Services Department at Platform Home Loans head office. Ordinarily complaints to Platform Home Loans are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.