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Perenna Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Perenna Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Perenna Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. It is a unique risk mitigation tool.

This system is the only way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Perenna’s changes. Even though utilising the software is not a prerequisite for Perenna , demonstrating you can remain up to date with Perenna’s Handbook requirements is an excellent support to your panel application and, more importantly, protect your firm’s panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Perenna

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Perenna are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Perenna has made 22 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 124.1 days. In total, 11% of the sections of P2 of the UK Finance Lenders’ Handbook for Perenna have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Q and A’s regarding the Perenna Conveyancing Panel from members of the public

Much to my surprise I have been told by my broker that my solicitor is not on the Perenna Solicitor panel. How can I be sure that this is correct?
The best course of action for you to take is to contact your conveyancer. You lawyer should advise you what has happened. If they are not on the panel they could put your in touch with solicitors on the the approved Perenna solicitor panel.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Perenna will not agree to this. Why was Perenna even consulted?
Your lawyer being on the Perenna conveyancing panel is duty bound to inform Perenna of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Perenna then they would have to discontinue acting for you and Perenna.
I note that you have a search directory identifying firms on the Perenna conveyancing panel. Do firms pay you a referral fee if I instruct them for my own house purchase?
We are a listing service only for law firms wishing to communicate if they are on the Perenna conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I was due to move into my flat two days ago. My solicitor is on the Perenna conveyancing panel but has moved offices in the past couple of months and had not advised Perenna of their new address. Perenna has locked down the release of mortgage funds as the information from the solicitors isn't correct.
This is a rare situation indeed. Most lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Perenna branch or your mortgage broker to see if they can help.
Is it the case that all conveyancing lawyers on the Perenna conveyancing panel work on a no sale no fee basis?
There is generally no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their package
I am buying a property where the roof has a solar panel. Solicitors conducting should look into this right? Will my lender Perenna be concerned
Given that your lender is Perenna your lawyer must to check the Perenna conveyancing instructions contained in the Part of CML Handbook for Perenna . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to Perenna where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. Requirements for Scotland are due in the near future.
Can I register a complaint to Perenna about the lawyers being on the Perenna conveyancing panel?
Complaining to Perenna about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

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