Pepper Money Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This system facilitates the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Pepper Money’s changes. While using the software is not a condition for acceptance on the Pepper Money panel, demonstrating you can remain up to date with Pepper Money’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your firm’s panel standing.

The system creates real-time alerts, automatically produces SRA and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Pepper Money

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Pepper Money are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Pepper Money has made 2 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 1365.0 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Pepper Money have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Common questions asked concerning the Pepper Money Conveyancing Panel from members of the public

For what reasons would a law firm be excluded from the Pepper Money approved conveyancing panel?
According to a recent survey report by the solicitors regulator three quarters of solicitor practices had been removed from a lender panel. The top reasons in order are :
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by Pepper Money
Can you help?. My lawyer is not to blame but, the conveyancing for my house purchase has been going on for months. The Local Authority Search from Pepper Money was dated random date and we have agreed a date for me to move into the property on 6. My solicitor has advised that as she is on the Pepper Money conveyancing panel she needs to reorder the searches as they are no longer valid.
One of the many conditions to being on the Pepper Money approved panel is to comply with the CML Handbook Part 2 obligations (last updated for this lender on Pepper Money)which states that a local authority search be not more than half a year old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to Pepper Money.
I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the Pepper Money conveyancing panel. My lawyer has said that they are on the Pepper Money approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Pepper Money conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Pepper Money solicitor panel.
We're in Birmingham, FTBs purchasing with a mortgage (lender is Pepper Money , but our solicitor is on the Pepper Money conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Pepper Money conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
I'm in the throws of viewing flats and now considering a potential offer. Should I already have a conveyancer appointed at this stage? I I am planning to take a mortgage with Pepper Money
You should start obtaining conveyancing quotes from solicitors ASAP. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the EA. As you are getting a mortgage with Pepper Money , ask your prospective lawyers check they are on the Pepper Money conveyancing panel otherwise they can't do the mortgage legal work.
I have paid off my mortgage with Pepper Money. I assume I don't need a solicitor on the Pepper Money panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your Pepper Money mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the Pepper Money mortgage from the register. Pepper Money,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the Pepper Money has sent the Land Registry the discharge electronically, and the Pepper Money has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your Pepper Money mortgage has been paid off.
I have decided to exercise my right to buy my property off the council. I have a mortgage agreed with Pepper Money. Conveyancing is not something I have any knowledge of. Can I proceed without a solicitor easily? I think we can but we keep being told I should use one. Any advice?
It is not advisable proceed with a house purchase without a solicitor. The council's solicitor are not acting for you. You need a solicitor for a number reasons. One of which is to verify what plans the Council have for repairs and refurbishment for the next five years. Many leaseholders have been stung for contributions of thousands of pounds. In any event if you are getting a mortgage with Pepper Money you will need to appoint a solicitor on the Pepper Money conveyancing panel.