Pepper Money Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Pepper Money’s changes. While utilising COMPLETIONmonitor is not a prerequisite for Pepper Money , demonstrating you can remain up to date with Pepper Money’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your panel standing.

The system generates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, results in a PII saving.

Book a Pepper Money Demo for this Panel Compliance Tool

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Pepper Money are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


To find out more about lender panel compliance,

Book a Personalised Demo

FAQs for the Pepper Money Solicitor Panel from members of the public

I instructed a law firm to work on my remortgage 5 weeks ago having applied for a mortgage with Pepper Money. The solicitors confirmed to me that they are on Pepper Money conveyancing panel and gave me their panel reference. Pepper Money then ,via my broker advised that their panel number was dormant and would need to be reactivated. What happens next? Do I instruct a different law firm listed on the approved panel for Pepper Money?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the Pepper Money conveyancing panel You may wish to enlist the help of your broker to check with the Pepper Money as to the time frame to get your lawyer reinstated on the panel once again.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Pepper Money will not agree to this. Why was Pepper Money even consulted?
Your lawyer being on the Pepper Money conveyancing panel is duty bound to inform Pepper Money of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Pepper Money then they would have to discontinue acting for you and Pepper Money.
Do I have to attend the offices of the Pepper Money conveyancing panel solicitor to execute the legal charge? If so, I will choose one who does conveyancing in Bristol so that I can attend their offices when needed.
Most conveyancing panel lawyers for Pepper Money undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I was expecting to complete on my first house yesterday. My solicitor is on the Pepper Money solicitors panel but has changed address in the past couple of months and had not informed Pepper Money of their new address. Pepper Money has locked down the release of mortgage funds until such time as their systems are up to date with the correct details.
This is as unusual as it is unlucky. The majority of lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Pepper Money branch or your mortgage broker to see if they can help.
Is there a list of Pepper Money panel solicitors on the Building Society Association’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
I have instructed a lawyer having made sure that they are on the Pepper Money conveyancing panel. Does my lawyer arrange the survey of the property? Or I've read lots of mortgage guides,I note that it is considered advisable to get your house surveyed prior to buying it. When I asked my solicitor - who is on the Pepper Money conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. is that correct?
Pepper Money will need an independent valuation of the property. Your lawyer will not arrange this. Usually Pepper Money will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with Pepper Money you could contact your them to see if they have a list of approved surveyors.
Pepper Money have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up Pepper Money or your broker and complete any relevant paperwork. Pepper Money will tell you what documents they want. Pepper Money will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. Pepper Money will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.