Pepper Money Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and professional indemnity insures. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on Pepper Money’s changes. Even though utilising the tool is not a condition for being on the Pepper Money panel, demonstrating you can stay up to date with Pepper Money’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your panel standing.

The system generates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

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Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Pepper Money are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Pepper Money has made 2 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 1365.0 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Pepper Money have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Pepper Money Conveyancing Panel Sample Enquires to our Call Center from members of the public

I instructed a firm of solicitors to work on my house purchase three weeks ago having applied for a mortgage with Pepper Money. The firm confirmed to me that they are on Pepper Money conveyancing panel and gave me their panel number. Pepper Money then ,via my broker advised that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor listed on the approved panel for Pepper Money?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the Pepper Money conveyancing panel You may wish to enlist the help of your broker to check with the Pepper Money as to the time frame to get your lawyer reinstated on the panel once again.
Our solicitor has identified a defect with the lease for the property we are buying. The seller’s lawyers have put forward defective title insurance as a solution. We are happy with insurance and will pay for it. Our solicitor has advised that as he is on the Pepper Money conveyancing panel he must be satisfied that the lender is happy with this solution. Who is the client here, us or Pepper Money?
Just because you have a mortgage offer from Pepper Money does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and Pepper Money are the client. The appropriate lender requirements must be adhered to by the Pepper Money conveyancing panel who has to balance acting for you and Pepper Money
Do I have to attend the offices of the Pepper Money conveyancing panel solicitor to execute the mortgage deed? If so, I will instruct a firm who offer conveyancing in Manchester so that I can attend their offices when needed.
Most conveyancing panel lawyers for Pepper Money undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
The lawyers that I appointed last week on my purchase in Hendon has without warning closed. They were on acting for me because I had to have a firm on the Pepper Money conveyancing panel and my previous lawyer was not. I gave my credit card details for them to take £175 for searches. What should be my next steps?
If you have an estate agent involved then let them know immediately so that they can let the sellers know that there may be a slight delay due to reasons beyond your control. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Pepper Money conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to help
I'm at the point of looking at houses and am about to put in an offer. Should I already have a conveyancer appointed at this stage? I I am planning to take a mortgage with Pepper Money
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Pepper Money , ask your prospective lawyers check they are on the Pepper Money conveyancing panel otherwise they can't do the mortgage legal work.
I have paid off my mortgage with Pepper Money. I assume I don't need a solicitor on the Pepper Money panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your Pepper Money mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the Pepper Money mortgage from the register. Pepper Money,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the Pepper Money has sent the Land Registry the discharge electronically, and the Pepper Money has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your Pepper Money mortgage has been paid off.
I am currently in the process of buying my council flat. I have a mortgage offer with Pepper Money. Conveyancing is new to me. Can I proceed without a solicitor easily? I think we can but we keep being told I should have one. Any advice?
It is not advisable proceed with a house purchase without a solicitor. The council's solicitor are not acting for you. You need a solicitor for a number reasons. One of which is to verify what plans the Council have for repairs and refurbishment for the next five years. Many leaseholders have been stung for contributions of thousands of pounds. In any event if you are getting a mortgage with Pepper Money you will need to appoint a solicitor on the Pepper Money conveyancing panel.