Pepper Money (UK) Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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Pepper Money (UK) Conveyancing Panel?
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How can my firm apply to be on the Pepper Money (UK) Conveyancing Panel?
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How can my firm be reinstated onto the Pepper Money (UK) Conveyancing Panel?
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COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by Council of Mortgage Lenders and professional indemnity insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system assists the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Pepper Money (UK)’s changes. Notwithstanding that using COMPLETIONmonitor is not a condition for acceptance on the Pepper Money (UK) panel, demonstrating you can stay up to date with Pepper Money (UK)’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, protect your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Pepper Money (UK)

Banks and building societies often change their requirements. The UK Finance Lenders’ Handbook requirements from Pepper Money (UK) are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Pepper Money (UK) has made 2 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 1365.0 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Pepper Money (UK) have been changed since 15/12/2008.

To find out more about lender panel compliance,

FAQs for the Pepper Money (UK) Conveyancing Panel from members of the public

My Conveyancer is not listed on the Pepper Money (UK) Solicitor Panel. Can I still use my preferred solicitor even though they are not on the Pepper Money (UK) panel?
The most common options here are as follows:
  1. Carry on with your preferred solicitors but Pepper Money (UK) will need to instruct a lawyer on the Pepper Money (UK) conveyancing panel. This will result in additional cost and potential delay.
  2. Get a new solicitor to act in the purchase, obviously checking they are on the Pepper Money (UK) conveyancing panel.
  3. Urge your lawyer to apply to join the Pepper Money (UK) lender panel
My solicitor has uncovered an inconsistency between the assumptions in Pepper Money (UK)’s valuation report and what is revealed within the conveyancing documents. My solicitor says that as he is on the Pepper Money (UK) conveyancing panel he needs to check that the lender is OK with this discrepancy and is still content to lend. Is my conveyancer’s course or action right?
A precondition to being on the Pepper Money (UK) approved panel is to comply with the CML Handbook requirements (last updated for this lender on Pepper Money (UK)) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
Is it necessary during the course of the conveyancing process to pop into the offices of the Pepper Money (UK) conveyancing panel solicitor to sign the mortgage deed? If so, I will appoint a lawyer who conducts conveyancing in Bristol so that I can pop in to their offices if necessary.
Most conveyancing panel lawyers for Pepper Money (UK) undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I am trying to get my former partner taken off the mortgage deeds. Can Pepper Money (UK) really tell me which solicitor I can or can not retain?
You can use any solicitor you like but Pepper Money (UK) then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Pepper Money (UK) solicitors panel
Do the majority of banks operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the Pepper Money (UK) conveyancing panel requirements are different to Pepper Money (UK)’s conveyancing panel criteria.
My husband and I are in the throws of looking at flats and am about to put in an offer. Should I already have a conveyancer appointed at this stage? I intend to finance via a home loan with Pepper Money (UK)
You should start obtaining conveyancing quotes from solicitors ASAP. After you have chosen your lawyer and once your offer is accepted you can instruct them to work for you and pass their details on the the EA. As you are getting a mortgage with Pepper Money (UK) , make sure you remember to check that your lawyer is on the Pepper Money (UK) conveyancing panel.
After shopping around on the internet I have found a solicitor having made sure that they are on the Pepper Money (UK) conveyancing panel. Does my lawyer arrange the survey of the property? Or Having read lots of mortgage guides,I note that they all recommend that you should get your house surveyed prior to buying it. When I asked my solicitor - who is on the Pepper Money (UK) conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. Is that normal?
Pepper Money (UK) will need an independent valuation of the property. Your lawyer will not arrange this. Usually Pepper Money (UK) will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with Pepper Money (UK) you could contact your them to see if they have a list of approved surveyors.

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