Landmark Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and PI insurers such as AmTrust. It is a unique risk management tool.

This software is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on Landmark’s changes. Notwithstanding that using COMPLETIONmonitor is not a condition for being on the Landmark panel, demonstrating you can remain up to date with Landmark’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your panel standing.

The software creates real-time alerts, automatically produces SRA and CQS reports, and will enhance your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in reduced PII premiums.

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Mortgage companies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Landmark are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Landmark has made 571 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 4.8 days. In total, 53% of the sections of P2 of the UK Finance Lenders’ Handbook for Landmark have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
16.4.1 19/07/2016 CML
5.15.2a 19/07/2016 CML
5.10.1 19/07/2016 CML
6.2.1 19/07/2016 CML
6.6.1 19/07/2016 CML
6.6.2 19/07/2016 CML
6.9.1 19/07/2016 CML Unknown Rights and Easements Indemnity Insurance
5.14.15a 18/07/2016 CML Absentee Landlord Indemnity Insurance
6.12.1 18/07/2016 CML
6.6.1 18/07/2016 CML

Last update 06/11/2018

Common questions asked concerning the Landmark Mortgages Solicitor Panel from members of the public

The lawyer my husband and I had intended to instruct on a purchase said he will levy higher legal fees if my mortgage is with Landmark Mortgages due to their difficult processes! Will I regret using Landmark Mortgages? Is Landmark Mortgages conveyancing so much more difficult?
Landmark Mortgages conveyancing requirements for their panel are no better or no more complicated than most lenders. It is the case now the CML Handbook, the "bible" used by solicitors to establish lender requirements, is different for each lender. It is not clear if your lawyer is on the Landmark Mortgages conveyancing panel. If they are not, this does add further risk of delay as Landmark Mortgages will appoint their own solicitors to look after their interest.
I do hope you can help me. My solicitor is assuring me that he is legally obliged to conduct a Local Authority search as the firm are on the Landmark Mortgages approved lawyer panel. Is my lawyer correct?
Unfortunately both you and your lawyer have little choice here. As you are taking a mortgage with Landmark Mortgages your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of Landmark Mortgages’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated Landmark Mortgages. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
I am searching for online conveyancing estimates. Can I be sure that all the practices that are listed on your website are on the Landmark Mortgages conveyancing panel?
The solicitor and licensed conveyancing practices on our directory have assured us via an online form that they are on the Landmark Mortgages panel and agreed to advise us to take down their listing in the event of removal off of the Landmark Mortgages panel. To date we have not been informed by either a bank or a member of the public that the data about a specific firm being on the Landmark Mortgages conveyancing panel is not accurate.
Please explain the implications if my solicitor is suspended from the Landmark Mortgages Solicitor panel before the moving date as agreed at exchange of contracts?
The first thing to point out is that, this is a very rare occurrence. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit for a fee.
I had instructed online conveyancers based in London who are on the Landmark Mortgages solicitor panel. They are now charging me a separate fee of £150 for dealing with the Landmark Mortgages mortgage. Is this an additional conveyancing fee specified by Landmark Mortgages?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by Landmark Mortgages but by your lawyers. Some firms on the Landmark Mortgages will charge an ‘acting for lender’ fee and others do not.
I have a mortgage with Landmark Mortgages. Conveyancing was finalised 12 months ago. In the event that I decide to rent out my property and do not currently have a buy-to-let mortgage do I need to remortgage to a BTL mortgage or inform Landmark Mortgages?
Your original mortgage agreement with Landmark Mortgages will provide that you need their approval prior to letting out your property as this is likely to be a breach of Landmark Mortgages’s mortgage conditions. It may be that Landmark Mortgages will permit you to let out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Landmark Mortgages directly. It should not be necessary to do this via a Landmark Mortgages conveyancing panel solicitor.
The for formalities of my remortgage has taken place with a mortgage from Landmark Mortgages. Conveyancing was a necessary evil but I would like to complain about Landmark Mortgages. Who do I contact should I wish to lodge a complaint?
All banks and building societies have complaints procedures. Your first port of call should be one of the Landmark Mortgages branches or the Customer Services Team at Landmark Mortgages head office. Ordinarily complaints to Landmark Mortgages are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service with full details of your complaint.