Landmark Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This system is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on Landmark’s changes. Notwithstanding that using the tool is not a condition for being on the Landmark panel, demonstrating you can remain up to date with Landmark’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your panel status.

The software creates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by Landmark

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Landmark are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Landmark has made 571 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 4.8 days. In total, 53% of the sections of P2 of the UK Finance Lenders’ Handbook for Landmark have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Landmark Mortgages Solicitor Panel Example Support Desk Enquires from members of the public

I appointed a law firm to carry out on my house purchase 4 weeks ago having applied for a mortgage with Landmark Mortgages. The firm confirmed to me that they are on Landmark Mortgages conveyancing panel and provided me their panel number. Landmark Mortgages then called me to say that their panel number was dormant and would need to be reactivated. What happens next? Do I instruct a different law firm listed on the approved panel for Landmark Mortgages?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the Landmark Mortgages conveyancing panel You may wish to enlist the help of your broker to check with the Landmark Mortgages as to how long they think it will take to get the firm to get back on the panel.
Expecting to complete my purchase next Thursday. I have now been asked to send a copy of my building insurance schedule by my solicitor as he says that he has to check this in has capacity as lawyer for Landmark Mortgages. What risks do Landmark Mortgages expect the insurance to cover?
Any lawyer on the Landmark Mortgages conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in Landmark Mortgages’s Part 2 requirements of the CML Handbook (last updated on Landmark Mortgages). Being on the Landmark Mortgages conveyancing panel your lawyer is expect to follow these requirements.
I see that you have a search directory identifying firms on the Landmark Mortgages conveyancing panel. Do firms pay you a referral fee if I instruct them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Landmark Mortgages conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
My lawyers in Manchester have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Landmark Mortgages. Is it case that being on the Landmark Mortgages conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Landmark Mortgages Conveyancing Panel Terms. It might be worth you contacting Landmark Mortgages directly.
We expect to receive a DIP from Landmark Mortgages this week so we know how much we could potentially offer as otherwise we are dependent on web based calculators (which aren't taking into account credit checks etc).Do the Landmark Mortgages recommend a solicitor on the Landmark Mortgages conveyancing panel, or is it better to go independently
You will need to appoint solicitors independently although you'll need to choose one on the Landmark Mortgages conveyancing panel. The solicitor represents both you and the Landmark Mortgages through the process.
Can I register a complaint to Landmark Mortgages about the lawyers being on the Landmark Mortgages conveyancing panel?
There is little point in complaining directly to Landmark Mortgages. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

At last I have had an offer on an apartment accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What do I do now? At what point should I appy for the mortgage with Landmark Mortgages?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Landmark Mortgages conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Landmark Mortgages and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.