Landmark Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This software assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Landmark’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a prerequisite for Landmark , demonstrating you can stay up to date with Landmark’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your firm’s panel standing.

The software creates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for many firms, leads to a PII saving.

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Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Landmark are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Landmark has made 571 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 4.8 days. In total, 53% of the sections of P2 of the UK Finance Lenders’ Handbook for Landmark have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
16.5.3c 19/07/2016 CML
6.12.1 19/07/2016 CML
6.3.1 19/07/2016 CML
7.4 19/07/2016 CML
1.14 18/07/2016 CML
16.3.7a 18/07/2016 CML
4.5b 18/07/2016 CML
6.13.1 18/07/2016 CML
6.5.1 18/07/2016 CML
6.6.1 18/07/2016 CML

Last update 20/05/2019

FAQs for the Landmark Mortgages Solicitor Panel from members of the public

The lawyer my fiance and I had intended to instruct on a remortgage said she will levy higher legal fees if my mortgage is with Landmark Mortgages because of their difficult processes! Am I likely to be frustrated using Landmark Mortgages? Any comments will be appreciated
Landmark Mortgages conveyancing requirements for their panel are no better or no more complicated than most lenders. It is the case now the CML Handbook, the "bible" used by solicitors to establish lender requirements, is different for each lender. It is not clear if your lawyer is on the Landmark Mortgages conveyancing panel. If they are not, this does add further risk of delay as Landmark Mortgages will appoint their own solicitors to look after their interest.
Can you help?. My lawyer is not to blame but, my purchase conveyancing has been going on for months. The Local Authority Search from Landmark Mortgages was dated random date and we have agreed a date for me to move into the property on Tues etc. My lawyer says that as she is on the Landmark Mortgages conveyancing panel she needs to redo the searches as they are no longer acceptable to the lender.
One of the many conditions to being on the Landmark Mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on Landmark Mortgages)which specifies that a local authority search be not more than 6 months old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to Landmark Mortgages.
Do all the licensed conveyancers and solicitor practices listed on your directory have online case tracking as I was under the impression that this was a precondition of being on the Landmark Mortgages solicitor panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
The lawyers that I recently instructed on my house acquisition in Hendon has suddenly shut down. I only went with them because I needed a firm on the Landmark Mortgages conveyancing panel and my preferred lawyer was not. I gave my credit card details for them to take £175 for searches. What do I do now?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they can let the sellers know that there may be a slight delay due to the problems encountered. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Landmark Mortgages conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors may be able to assist
Is there a list of Landmark Mortgages panel solicitors on the CML Handbook Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
I was told four weeks ago that my mortgage has been agreed to by Landmark Mortgages. Is it usual for Landmark Mortgages to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Landmark Mortgages to deal with your lawyers application to be on the Landmark Mortgages conveyancing panel. There's no guarantee that your solicitors will be accepted.
Landmark Mortgages have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up Landmark Mortgages or your broker and complete any relevant paperwork. Landmark Mortgages will tell you what documents they want. Landmark Mortgages will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. Landmark Mortgages will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.