Norwich and Peterborough Building Society Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system facilitates the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Norwich and Peterborough Building Society’s changes. Even though utilising COMPLETIONmonitor is not a condition for acceptance on the Norwich and Peterborough Building Society panel, demonstrating you can remain up to date with Norwich and Peterborough Building Society’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your firm’s panel standing.

The software generates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Norwich and Peterborough Building Society

Mortgage companies often vary their requirements. The BSA instructions from Norwich and Peterborough Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2010, Norwich and Peterborough Building Society has made 59 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 46.3 days. In total, 48% of the sections of the BSA Requirements for Norwich and Peterborough Building Society have been changed since 26/1/2010.

To find out more about lender panel compliance,

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Norwich and Peterborough Building Society Conveyancing Panel Recently Asked Questions from members of the public

My lawyer is not listed on the Norwich and Peterborough Building Society Conveyancing Panel. Is it possible for me to use my family solicitor even though they are not on the Norwich and Peterborough Building Society approved list?
The most common options here are as follows:
  1. Complete the purchase with your existing solicitors but Norwich and Peterborough Building Society will need to instruct a lawyer on the Norwich and Peterborough Building Society conveyancing panel. This will result in additional cost and potential delay.
  2. Get a new solicitor to act in the purchase, obviously checking they are on the Norwich and Peterborough Building Society conveyancing panel.
  3. Convince your lawyer to do everything within their powers to join the Norwich and Peterborough Building Society conveyancing panel
Our god-son is purchasing a newly built flat with a mortgage from Norwich and Peterborough Building Society. His solicitor has said that there is a delay in completing the ‘Disclosure of Incentive Form’. What is this document - I have never come across this before?
The document is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the Norwich and Peterborough Building Society conveyancing panel as a standard part of the process, and to the surveyor when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Norwich and Peterborough Building Society conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

Having used your search tool I can't find the lawyer I was hoping to instruct as being on the Norwich and Peterborough Building Society conveyancing panel. My lawyer has said that they are on the Norwich and Peterborough Building Society approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Norwich and Peterborough Building Society conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Norwich and Peterborough Building Society solicitor panel.
My grandmother passed away last year and as sole heir and executor was left the property. The house had a relatively small loan left on it of around £4500. I want to transfer the title deeds into my name whilst I re-mortgage to Norwich and Peterborough Building Society , pay off the mortgage etc. Is this possible?
If you intend to re-mortgage then Norwich and Peterborough Building Society will insist on your using a conveyancer on the Norwich and Peterborough Building Society conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your Norwich and Peterborough Building Society conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the Norwich and Peterborough Building Society mortgage is registered as a charge at the Land Registry.
is it true that all conveyancing solicitors on the Norwich and Peterborough Building Society conveyancing panel overseen by the SRA?
As a firm of solicitors, in order to be on the Norwich and Peterborough Building Society conveyancing panel they would need to be regulated by the Solicitors Regulatory Authority. Many lenders do allow licenced conveyancers on their panel in which case such firms would be regulated by the Council of Licensed Conveyancers (CLC).
Why might a lender such as Norwich and Peterborough Building Society withdraw a mortgage offer?
Banks and Building Societies such as Norwich and Peterborough Building Society can revoke their mortgage offer although this rarely happens. In the unlikely event that Norwich and Peterborough Building Society withdraw their offer they may or may not inform you or the lawyer as to their reasoning. There are various possible reasons but here are a few examples:
  • Many mortgage offers have an expiry date. Your lawyer should check this. Norwich and Peterborough Building Society may amend or withdraw an offer before the end of its validation period if an offer extension is requested and following a re-evaluation of the property the value of the security is below a level which is acceptable to them.
  • If the financial circumstances of the borrower have changed to the detriment and the Norwich and Peterborough Building Society has been notified
  • If the borrower informs Norwich and Peterborough Building Society of a change in security address
  • If the lender reasonably suspects that the applicant, borrower, mortgagor or guarantor is involved in any criminal or fraudulent activity, including trading in illegal drugs or other substances, theft, robbery, deception or other serious offences, or if the applicant borrower, mortgagor or guarantor has a conviction for any serious criminal offence, including theft, deception, fraud, robbery or trade in illegal drugs or other substances;
  • If the solicitor on the Norwich and Peterborough Building Society conveyancing panel acting for the applicant, borrower, mortgagor or guarantor cannot comply with Norwich and Peterborough Building Society ‘s instructions
My ex -wife’s name is on the Norwich and Peterborough Building Society mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the Norwich and Peterborough Building Society mortgage in order to sell?
As regards the Norwich and Peterborough Building Society mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of Norwich and Peterborough Building Society in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.