Norwich and Peterborough Building Society Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Norwich and Peterborough Building Society Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Norwich and Peterborough Building Society Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Norwich and Peterborough Building Society’s changes. While using the software is not a condition for being on the Norwich and Peterborough Building Society panel, demonstrating you can remain up to date with Norwich and Peterborough Building Society’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces SRA and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Norwich and Peterborough Building Society

Mortgage companies often change their requirements. The BSA instructions from Norwich and Peterborough Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Norwich and Peterborough Building Society has made 59 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 46.3 days. In total, 48% of the sections of the BSA Requirements for Norwich and Peterborough Building Society have been changed since 26/1/2010.

To find out more about lender panel compliance,

Norwich and Peterborough Building Society Conveyancing Panel Example Support Desk Enquires from members of the public

My husband and I are purchasing a 3 bedroom apartment in London with a mortgage from Norwich and Peterborough Building Society. We have a lawyer but Norwich and Peterborough Building Society says he's not on their "panel". It seems we have little choice but to instruct one of the Norwich and Peterborough Building Society panel firms or keep our solicitor and pay for one of their panel ones to represent them. This seems very unfair; is there anything we can do?
No, not really. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Norwich and Peterborough Building Society conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. A further alternative is for your lawyer to apply to be on the conveyancing panel for Norwich and Peterborough Building Society
I do hope you can help me. My conveyancer is assuring me that he has to order a Local Authority search because the firm are on the Norwich and Peterborough Building Society solicitor panel. The searches cost a lot of money. Can this be avoided?
Unfortunately both you and your lawyer have little choice here. Given that you are taking out a loan with Norwich and Peterborough Building Society your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of Norwich and Peterborough Building Society’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated Norwich and Peterborough Building Society. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
What tools are available to search for a local solicitor on the Norwich and Peterborough Building Society conveyancing panel? I have a car and am prepared to travel up to 20 miles to meet the solicitor.
You can use the find a conveyancing panel search on this website. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Norwich and Peterborough Building Society solicitor panel.
The firm that I recently instructed on my purchase in Hendon has suddenly shut down. I chose them because I needed a solicitor on the Norwich and Peterborough Building Society conveyancing panel and my preferred lawyer was not. I paid them £200 on account. What should be my next steps?
If you have an estate agent involved then inform them immediately so that they advise the vendors that there may be a slight delay due to reasons beyond your control. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Norwich and Peterborough Building Society conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to assist
The mortgage over my property is with Norwich and Peterborough Building Society. Conveyancing was finalised 12 months ago. If I am intending to rent out my property and do not currently have a buy-to-let mortgage do I need to remortgage to a buy-to-let mortgage or inform Norwich and Peterborough Building Society?
Norwich and Peterborough Building Society must be informed of your intention prior to letting out your property as this is likely to be a breach of Norwich and Peterborough Building Society’s mortgage conditions. It may be that Norwich and Peterborough Building Society will permit you to let out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Norwich and Peterborough Building Society directly. It should not be necessary to do this via a Norwich and Peterborough Building Society conveyancing panel solicitor.
The for formalities of my remortgage has taken place with a mortgage from Norwich and Peterborough Building Society. Conveyancing was a necessary evil but I would like to complain about Norwich and Peterborough Building Society. Who do I contact should I wish to lodge a complaint?
Almost all banks and building societies have complaints procedures. Your first port of call should be one of the Norwich and Peterborough Building Society branches or the Customer Care Department at Norwich and Peterborough Building Society head office. We understand that complaints to Norwich and Peterborough Building Society are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.
Next month my fiance and I are acquiring a garden flat in Hendon. Conveyancing solicitors in Hendon are preferred to begiven the go-ahead. My motherrecommended that we enquire that the conveyancing practitioner in Hendon is on the Norwich and Peterborough Building Society approved list of lawyers. Is this right?
A limited percentage of Hendon conveyancing firms are on the Norwich and Peterborough Building Society conveyancing panel. 7 people a month use our search tool to search for a Hendon conveyancing practitioner on the on the Norwich and Peterborough Building Society list of approved conveyancing firms.

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