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Norwich and Peterborough Building Society Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Norwich and Peterborough Building Society Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Norwich and Peterborough Building Society Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Norwich and Peterborough Building Society’s changes. Notwithstanding that utilising this technology is not a condition for acceptance on the Norwich and Peterborough Building Society panel, demonstrating you can remain up to date with Norwich and Peterborough Building Society’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also simply to use, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by Norwich and Peterborough Building Society

Banks and building societies often change their requirements. The BSA instructions from Norwich and Peterborough Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2010, Norwich and Peterborough Building Society has made 59 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 46.3 days. In total, 48% of the sections of the BSA Requirements for Norwich and Peterborough Building Society have been changed since 26/1/2010.

To find out more about lender panel compliance,
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Norwich and Peterborough Building Society Conveyancing Panel Example Support Desk Enquires from members of the public

It has come to my attention via my estate agent that my the law firm I have appointed is not on the Norwich and Peterborough Building Society Conveyancing panel. What can I do to be certain that this is indeed the case?
You need to contact your lawyer directly. It is reasonable to expect your lawyer to advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the the approved Norwich and Peterborough Building Society solicitor panel.
My god-son is in the process of securing a house that has just been built with a home loan from Norwich and Peterborough Building Society. His solicitor has said that there is a delay in completing the ‘Disclosure of Incentive Form’. This document is news to me - what is it and who needs sight of it?
The form is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the Norwich and Peterborough Building Society conveyancing panel as a standard part of the process, and to the valuer when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Norwich and Peterborough Building Society conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I note that you have a post code search directory listing law firms on the Norwich and Peterborough Building Society conveyancing panel. Do firms pay you a commission if I appoint them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Norwich and Peterborough Building Society conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
Please explain the implications if my lawyer’s firm is suspended from the Norwich and Peterborough Building Society Conveyancing panel before completion?
First, this is very unlikely to happen. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit at a cost.
Is there a list of Norwich and Peterborough Building Society panel solicitors on the Council of Mortgage Lender’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
Completion of my remortgage has taken place with a loan from Norwich and Peterborough Building Society. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Norwich and Peterborough Building Society. How do I make a complaint?
All banks and building societies have complaints procedures. Your first port of call should be one of the Norwich and Peterborough Building Society branches or the Customer Care Department at Norwich and Peterborough Building Society head office. In most cases complaints to Norwich and Peterborough Building Society are sorted out effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
I can not work out if my mortgage offer requires a lease extension . I have called into my local branch Norwich and Peterborough Building Society on various occasions and told it wasn't a problem and they would lend. My solicitor - who is on the Norwich and Peterborough Building Society conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. Who do I believe?
As long as the conveyancer is on the Norwich and Peterborough Building Society panel she or he must comply with the CML Handbook requirements for Norwich and Peterborough Building Society. Unless your lawyer obtains specific confirmation in writing that Norwich and Peterborough Building Society will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask Norwich and Peterborough Building Society to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.

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