Norwich and Peterborough Building Society Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with alerts on Norwich and Peterborough Building Society’s changes. Even though using COMPLETIONmonitor is not a condition for being on the Norwich and Peterborough Building Society panel, demonstrating you can remain up to date with Norwich and Peterborough Building Society’s Handbook requirements is an excellent support to your panel application and, more importantly, protect your firm’s panel status.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Norwich and Peterborough Building Society

Lenders frequently vary their requirements. The BSA instructions from Norwich and Peterborough Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2010, Norwich and Peterborough Building Society has made 59 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 46.3 days. In total, 48% of the sections of the BSA Requirements for Norwich and Peterborough Building Society have been changed since 26/1/2010.

To find out more about lender panel compliance,

Book a Personalised Demo

Recent Changes Include

# Date Assoc. Changes Related To
D.13 23/11/2018 BSA
D.34 27/04/2017 BSA
C.12 27/04/2017 BSA
D.43 21/02/2017 BSA
E.12 21/03/2016 BSA
C.2 22/04/2015 BSA
C.12 26/11/2014 BSA
D.25 06/10/2014 BSA
B.3 29/10/2013 BSA
C.27 09/01/2013 BSA

Last update 22/07/2019

Norwich and Peterborough Building Society Conveyancing Panel : Questions and Answers from members of the public

It has come to my attention via my IFA that my the law firm I have appointed is not on the Norwich and Peterborough Building Society Solicitor panel. How can I check?
The first thing you need to do is to contact your conveyancer. You lawyer should advise you what has happened. If they are not on the panel they may recommend you to a firm that is on the conveyancing panel for Norwich and Peterborough Building Society.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Norwich and Peterborough Building Society will not agree to this. Why was Norwich and Peterborough Building Society even consulted?
Your lawyer being on the Norwich and Peterborough Building Society conveyancing panel is duty bound to inform Norwich and Peterborough Building Society of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Norwich and Peterborough Building Society then they would have to discontinue acting for you and Norwich and Peterborough Building Society.
Do all the firms listed on your search have online case tracking as I understood that this was a condition of being on the Norwich and Peterborough Building Society solicitor panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
My grandmother passed away last year and as sole heir and executor was left the property. The house had a relatively small loan remaining of approximately £4500. I want to transfer the title deeds into my name whilst I re-mortgage to Norwich and Peterborough Building Society , pay off the mortgage etc. Is this possible?
If you intend to re-mortgage then Norwich and Peterborough Building Society will insist on your using a conveyancer on the Norwich and Peterborough Building Society conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your Norwich and Peterborough Building Society conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the Norwich and Peterborough Building Society mortgage is registered as a charge at the Land Registry.
I have not been happy with the level or service received from my lawyer. Is there a Norwich and Peterborough Building Society conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Norwich and Peterborough Building Society. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

After much negotiation I have agreed a price on a house. My financial adviser pressured me to appoint their lawyers I paid an upfront payment of 200. Soon after the conveyancers contacted me sheepishly admitting that they were not on the Norwich and Peterborough Building Society conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Norwich and Peterborough Building Society panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
I was told four weeks ago that my mortgage has been agreed to by Norwich and Peterborough Building Society. Is it usual for Norwich and Peterborough Building Society to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for Norwich and Peterborough Building Society to deal with your lawyers application to be on the Norwich and Peterborough Building Society conveyancing panel. There's no guarantee that your solicitors will be accepted.