Newbury Mortgage Services Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers. It is a unique risk mitigation tool.

This software facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Newbury Mortgage Services’s changes. While utilising COMPLETIONmonitor is not a prerequisite for Newbury Mortgage Services , demonstrating you can stay up to date with Newbury Mortgage Services’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your firm’s panel status.

The system generates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in a PII saving.

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Lenders often change their requirements. The BSA instructions from Newbury Mortgage Services are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Newbury Mortgage Services has made 12 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 227.5 days. In total, 9% of the sections of the BSA Requirements for Newbury Mortgage Services have been changed since 26/1/2010.

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Common questions asked concerning the Newbury Mortgage Services Conveyancing Panel from members of the public

My fiance and I are hoping to buy a 2 bedroom apartment in Newcastle with a mortgage from Newbury Mortgage Services. We like our lawyer but Newbury Mortgage Services says he's not on their "panel". We have to appoint one of the Newbury Mortgage Services panel firms or keep our solicitor and pay for one of their panel ones to represent them. We feel as though this is unjust; Can we not simply insist that Newbury Mortgage Services use our lawyer?
Unfortunately,no. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Newbury Mortgage Services conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your lawyer to apply to be on the conveyancing panel for Newbury Mortgage Services
Expecting to complete my purchase next Friday. My conveyancing lawyer has asked me to provide him with a copy of the building insurance for the house as he says that he has to check this in has capacity as lawyer for Newbury Mortgage Services. What risks do Newbury Mortgage Services expect the insurance to cover?
All property lawyers on the Newbury Mortgage Services conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in Newbury Mortgage Services’s Part 2 requirements of the CML Handbook (last updated on Newbury Mortgage Services). Being on the Newbury Mortgage Services conveyancing panel your lawyer is expect to follow these requirements.
I need to find a Newbury Mortgage Services panel solicitor in Stirling. Can you assist?
Unfortunately it’s not apparent why you need a Newbury Mortgage Services panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to Newbury Mortgage Services to find out which solicitors in Newbury Mortgage Services are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
My solicitors in Manchester have advised me that no longer have my conveyancing file. To assist with my purchase I took out a mortgage with Newbury Mortgage Services. Is it case that being on the Newbury Mortgage Services conveyancing panel they need to have retained the file for a number of years?
Different lenders have different requirements but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Newbury Mortgage Services Conveyancing Panel Terms. It might be worth you contacting Newbury Mortgage Services directly.
I was thinking of purchasing my friend’s property. Assuming we can agree a figure, what’s the best way to proceed? I hope to get a mortgage with Newbury Mortgage Services. Is there anyway to cut out the solicitors to save on the costs? My father said that years ago it was possible to take the documents into the local Land Registry office and they did the rest
If you are getting a mortgage with Newbury Mortgage Services involved you will need to appoint a solicitor on the Newbury Mortgage Services conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to Newbury Mortgage Services. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the Newbury Mortgage Services conveyancing panel.
Why might a lender such as Newbury Mortgage Services withdraw a mortgage offer?
Banks and Building Societies such as Newbury Mortgage Services can revoke their mortgage offer although this rarely happens. If Newbury Mortgage Services withdraw their offer they may or may not inform you or the lawyer as to the reasons why. There are many potential reasons but here are 5 examples:
  • Where information comes to Newbury Mortgage Services ‘s attention regarding the customers or the security that they were not aware of prior to offer that affects their original decision to lend
  • If the financial circumstances of the borrower have changed to the detriment and the Newbury Mortgage Services has been notified
  • If the borrower informs Newbury Mortgage Services of a change in the loan amount agreed
  • A cashback to the buyer, or | part of the price includes a non-cash incentive to the buyer (eg paid stamp duty land tax),or | any indirect incentive (cash or non cash) or rental guarantee, of which the lender was previously unaware
  • Following advice from the valuer on their lender panel or If the lender has doubts about the effectiveness of the valuation as a result of subsequent events or information received post valuation but pre completion
Can I register a complaint to Newbury Mortgage Services about the lawyers being on the Newbury Mortgage Services conveyancing panel?
There is little point in complaining directly to Newbury Mortgage Services. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.