New Street Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can prove to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on New Street Mortgages’s changes. While utilising this technology is not a condition for being on the New Street Mortgages panel, demonstrating you can stay up to date with New Street Mortgages’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your panel standing.

The software generates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. It is also simply to use, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by New Street Mortgages

Mortgage companies often vary their requirements. The UK Finance Lenders’ Handbook requirements from New Street Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, New Street Mortgages has made 130 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 21.0 days. In total, 7% of the sections of P2 of the UK Finance Lenders’ Handbook for New Street Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Q and A’s regarding the New Street Mortgages Conveyancing Panel from members of the public

My husband and I are buying a 2 bedroom apartment in Leeds with a mortgage from New Street Mortgages. We like our lawyer but New Street Mortgages says he's not on their "panel". It seems we have little choice but to instruct one of the New Street Mortgages panel solicitors or keep our solicitor and pay for one of their panel ones to represent them. We feel as though this is unjust; Can we not simply insist that New Street Mortgages use our lawyer?
Unfortunately,no. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the New Street Mortgages conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your solicitors to apply to be on the conveyancing panel for New Street Mortgages
My conveyancer has discovered a discrepancy between the information in New Street Mortgages’s home valuation report and what is in the conveyancing documents. My solicitor says that as he is on the New Street Mortgages conveyancing panel he needs to ensure that the lender is with this discrepancy and is content go ahead. Is my conveyancer’s approach appropriate?
A precondition to being on the New Street Mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on New Street Mortgages) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I need to find a New Street Mortgages panel solicitor in Inverness. Could you help me?
It is not clear why you need a New Street Mortgages panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to New Street Mortgages to find out which solicitors in New Street Mortgages are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
My grandfather passed away last year and as sole heir and executor was left the house. The house had a small mortgage remaining of approximately £8000. I want to transfer the title deeds into my name whilst I re-mortgage to New Street Mortgages , pay off the mortgage etc. Is this allowed?
If you intend to re-mortgage then New Street Mortgages will insist on your using a conveyancer on the New Street Mortgages conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your New Street Mortgages conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the New Street Mortgages mortgage is registered as a charge at the Land Registry.
We expect to receive a DIP from New Street Mortgages this week so we can work out what to offer on a property we like as otherwise we are dependent on web based calculators (which aren't taking into account credit checks etc).Do the New Street Mortgages recommend a solicitor on the New Street Mortgages conveyancing panel, or is it better to find our own lawyer
You will need to appoint solicitors independently although you'll need to choose one on the New Street Mortgages conveyancing panel. The solicitor represents both you and the New Street Mortgages through the process.
Can I register a complaint to New Street Mortgages about the lawyers being on the New Street Mortgages conveyancing panel?
Complaining to New Street Mortgages about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I can not work out if my mortgage offer requires a lease extension . I have called into my local branch New Street Mortgages on various occasions and told it wasn't a problem and they would lend. My solicitor - who is on the New Street Mortgages conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. I simply dont know who is right
Your lawyer has to follow the CML Handbook Part 2 requirements for New Street Mortgages. Unless your lawyer obtains specific confirmation in writing that New Street Mortgages will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask New Street Mortgages to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.