New Street Mortgages Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with notifications given on New Street Mortgages’s changes. While using this technology is not a prerequisite for New Street Mortgages , demonstrating you can stay up to date with New Street Mortgages’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your firm’s panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by New Street Mortgages

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from New Street Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, New Street Mortgages has made 130 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 21.0 days. In total, 7% of the sections of P2 of the UK Finance Lenders’ Handbook for New Street Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
5.14.9 11/07/2018 CML
Leasehold Conveyancing
Contact details at New Street Mortgages for approved lawyers for matters relating to the lease.
6.7.1 04/04/2018 CML
New Build Conveyancing
New Street Mortgages panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 14/11/2017 CML
New Build Conveyancing
New Street Mortgages panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.4 06/11/2017 CML
New Build Conveyancing
New Street Mortgages approved conveyancer requirements for New Build Conveyancing : will the New Street Mortgages proceed if the property does not have the benefit of a new home warranty scheme
5.8.1 13/09/2016 CML
Freehold and leasehold owner of multiple flats
New Street Mortgages panel lawyers clarification as to whether they accept security which comprises a building converted into not more than four flats where the borrower occupies one of those flats and the borrower or another flat owner also owns the freehold of the building and the other flats are subject to long leases?
4.1 21/03/2016 CML
Mortage valuation
Do New Street Mortgages arrange for there to be a valuation report and if so, do they provide it to their approved lawyers ?
5.4.6 21/03/2016 CML
Conveyancing Searches: Search Insurance
New Street Mortgages panel lawyers clarification as to whether they accept search insurance and, if yes, the New Street Mortgages requirements
Local Search Indemnity Insurance
6.7.1 23/02/2016 CML
New Build Conveyancing
New Street Mortgages approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.6.3 08/02/2016 CML
Buy to Let Conveyancing
New Street Mortgages panel lawyers requirements concerning receiving counterpart/certified copy tenancy agreements
5.20.3 08/02/2016 CML
Panels PV Solar
Existence of additional requirements set by New Street Mortgages for approved lawyers relating to leases of roof space for solar PV panels, and if so, what they are.

Last update 07/04/2020

New Street Mortgages Conveyancing Panel Example Support Desk Enquires from members of the public

For what reasons would a firm of solicitors be excluded from the New Street Mortgages solicitor panel?
According to a recent survey report by the solicitors regulator three quarters of law firms had been excluded from a lender panel. The top reasons in order are :
  1. Low volume of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by New Street Mortgages
Our lawyer has uncovered a defect with the lease for the apartment we are purchasing. The other side have put forward defective title insurance as a workaround. We are happy with insurance and will pay for it. Our solicitor says that as he is on the New Street Mortgages conveyancing panel he must ensure that the lender is happy with this solution. Are we the client or is New Street Mortgages?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and New Street Mortgages are the client. A precondition to being on the New Street Mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on New Street Mortgages). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that New Street Mortgages can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I am buying a property and require a conveyancing solicitor in Liverpool who is on the New Street Mortgages approved. Can you recommend a local conveyancing firm?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for New Street Mortgages . We don’t recommend any particular firm.
I am considering applying for a New Street Mortgages mortgage for purchase of a newly converted (under development) with 60% loan to value. Is it compulsory to choose a solicitor on the conveyancing panel for New Street Mortgages?
There is nothing to stop you using your solicitor but New Street Mortgages will insist on their interests being represented by a firm on their conveyancing panel. There is greater potential for delays and confusion with an additional lawyer added to the mix, and it will undoubtedly be more expensive too.
When it comes to mortgage companies such as New Street Mortgages do lawyers have to be pay a fee to be on the conveyancing panel?
We are not aware of any lender fees to be on their panel although some do charge an administration charge to deal with the processing of the conveyancing panel application.
Hi, thinking about buying a house off my mate. Once we agree a price, what’s the best way to move forward? I hope to get a mortgage with New Street Mortgages. Is it possible to avoid using solicitors to save on the costs? My dad reckons back in the day he did a lot of it himself, just went into the land registry office and providing them with the info they needed himself
If you are getting a mortgage with New Street Mortgages involved you will need to appoint a solicitor on the New Street Mortgages conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to New Street Mortgages. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the New Street Mortgages conveyancing panel.
I have not been happy with the level or service received from my lawyer. Is there a New Street Mortgages conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to New Street Mortgages about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.