New Street Mortgages Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This system facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on New Street Mortgages’s changes. While utilising the tool is not a condition for acceptance on the New Street Mortgages panel, demonstrating you can stay up to date with New Street Mortgages’s Handbook requirements is an excellent support to your panel application and, just as importantly, safeguard your firm’s panel status.

The software generates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by New Street Mortgages

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from New Street Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, New Street Mortgages has made 130 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 21.0 days. In total, 7% of the sections of P2 of the UK Finance Lenders’ Handbook for New Street Mortgages have been changed since 15/12/2008.

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Recent Changes Include

# Date Assoc. Changes Related To
6.7.1 04/04/2018 CML
New Build Conveyancing
New Street Mortgages panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.4 06/11/2017 CML
New Build Conveyancing
New Street Mortgages panel conveyancer requirements for New Build Conveyancing : will the New Street Mortgages proceed if the property does not have the benefit of a new home warranty scheme
4.1 21/03/2016 CML
Mortage valuation
Do New Street Mortgages arrange for there to be a valuation report and if so, do they provide it to their conveyancing panel lawyers ?
5.4.6 21/03/2016 CML
Conveyancing Searches: Search Insurance
New Street Mortgages approved lawyers clarification as to whether they accept search insurance and, if yes, the New Street Mortgages requirements
Local Search Indemnity Insurance
6.7.1 23/02/2016 CML
New Build Conveyancing
New Street Mortgages approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
16.3.7b 08/02/2016 CML
Transfer of Equity
New Street Mortgages guidance to conveyancing panel lawyers for form of attestation clause for Transfer of Equity
6.4.4 08/02/2016 CML
Disclosing Incentives
New Street Mortgages panel lawyers additional requirements concerning reporting incentives
6.6.3 08/02/2016 CML
Buy to Let Conveyancing
New Street Mortgages approved lawyers requirements concerning receiving counterpart/certified copy tenancy agreements
5.20.3 08/02/2016 CML
Panels PV Solar
Existence of additional requirements set by New Street Mortgages for conveyancing panel lawyers relating to leases of roof space for solar PV panels, and if so, what they are.
3.1.5 08/02/2016 CML
ID Documentation
New Street Mortgages approved lawyers requirements re ID Documentation: Further acceptable documents (if any)

Last update 13/01/2019

FAQs : The New Street Mortgages Conveyancing Panel from members of the public

How easy is it to change a solicitor as I need to find one who is on the New Street Mortgages conveyancing panel. Is it advisable to appoint a new law firm?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Our solicitor has discovered a defect with the lease for the apartment we are purchasing. The seller’s lawyers have suggested defective title insurance as a solution. We are happy with insurance and will pay for it. Our lawyer says that as he is on the New Street Mortgages conveyancing panel he must ensure that the lender is happy with this solution. Who is the client here, us or New Street Mortgages?
Just because you have a mortgage offer from New Street Mortgages does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and New Street Mortgages are the client. These conveyancing instructions have to be complied with by the New Street Mortgages conveyancing panel who has to balance acting for you and New Street Mortgages
Is it necessary during the course of the conveyancing process to attend the offices of the New Street Mortgages conveyancing panel solicitor to execute the legal charge? If so, I will choose one who does conveyancing in Manchester so that I can attend their offices if necessary.
Most conveyancing panel lawyers for New Street Mortgages undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I am considering applying for a New Street Mortgages mortgage for purchase of a new build (under development) with 65 per cent loan to value. Is it compulsory to choose a solicitor on the conveyancing panel for New Street Mortgages?
In theory, you could use a solicitor that is not on New Street Mortgages conveyancing panel, but New Street Mortgages would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same transaction.
We have agreed to purchase a house.One unusual aspect is that the roof has a solar panel. Solicitors conducting should look into this right? Will my lender New Street Mortgages be concerned
As your lender is New Street Mortgages your lawyer must to check the New Street Mortgages conveyancing instructions contained in the Part of CML Handbook for New Street Mortgages . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to New Street Mortgages where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. The CML are developing guidance for Northern Ireland and Scotland.
We have had an offer accepted on a house I spoke to a lawyer recommended by my mum and he suggested retaining a law firm approved by New Street Mortgages. The estate agent recommended two local firms so I asked New Street Mortgages if the 2 suggested solicitors are approved, which they are not. New Street Mortgages pointed out that either practice can fill out the appropriate forms to become approved. Do I (1) save myself the aggravation and use one of New Street Mortgages 's conveyancing panel solicitors (2) Use the local solicitor and accept there may be delays etc as they go through the approval process.
Ask New Street Mortgages for conveyancing panel firms in your area. Lenders have them all over the country. You can also use our search tool at the top of this page to search for a lawyer on the New Street Mortgages conveyancing panel based on location. If you particularly like the sound of one of the local lawyers that you have spoken to ask them if they would go onto New Street Mortgages conveyancing panel as it may only take about 2-3 weeks. As long as they meet New Street Mortgages’s requirements it can be a very simple job for the solicitor. Other stuff will be going on in parallel (as you are at an early stage) so it may not delay matters.
Completion of my purchase has taken place with a mortgage from New Street Mortgages. Conveyancing was a necessary evil but I would like to complain about New Street Mortgages. How do I make a complaint?
All banks and building societies have complaints procedures. Your first port of call should be one of the New Street Mortgages branches or the Customer Services Team at New Street Mortgages head office. In most cases complaints to New Street Mortgages are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.