Mortgage Express (No 2) Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Mortgage Express (No 2)’s changes. Even though using the tool is not a prerequisite for Mortgage Express (No 2) , demonstrating you can remain up to date with Mortgage Express (No 2)’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Mortgage Express (No 2)

Banks and building societies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Mortgage Express (No 2) are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Mortgage Express (No 2) has made 89 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 30.7 days. In total, 8% of the sections of P2 of the UK Finance Lenders’ Handbook for Mortgage Express (No 2) have been changed since 15/12/2008.

To find out more about lender panel compliance,

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FAQs : The Mortgage Express (No 2) Solicitor Panel from members of the public

How easy is it to change a solicitor as I need to find one who is on the Mortgage Express (No 2) conveyancing panel. How easy is it to change conveyancer?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Our nephew is about to exchange on a house that has just been built with a mortgage from Mortgage Express (No 2). His solicitor has advised him of a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The document is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Mortgage Express (No 2) conveyancing panel as a standard part of the process, and to the surveyor when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Mortgage Express (No 2) conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

Having used your search tool I can't find the lawyer I was hoping to instruct as being on the Mortgage Express (No 2) conveyancing panel. My lawyer has said that they are on the Mortgage Express (No 2) approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Mortgage Express (No 2) conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Mortgage Express (No 2) solicitor panel.
My solicitors in Birmingham have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Mortgage Express (No 2). Is it case that being on the Mortgage Express (No 2) conveyancing panel they need to have retained the file for a prescribed period?
Different lenders have different requirements but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Mortgage Express (No 2) Conveyancing Panel Terms. It might be worth you contacting Mortgage Express (No 2) directly.
I have had an offer accepted on a flat I spoke to a solicitor previously used by my mum and he suggested retaining a solicitor approved by Mortgage Express (No 2). The estate agent recommended two local firms so I asked Mortgage Express (No 2) if the 2 suggested solicitors are approved, which they are not. Mortgage Express (No 2) pointed out that either firm can fill out the appropriate forms to become approved. Do I (1) save myself the aggravation and use one of Mortgage Express (No 2) 's conveyancing panel solicitors (2) Use the local solicitor and accept there may be delays etc as they go through the approval process.
Ask Mortgage Express (No 2) for conveyancing panel firms in your area. Most banks have lawyers on their panel throughout the UK. You can also use our search tool at the top of this page to search for a lawyer on the Mortgage Express (No 2) conveyancing panel based on location. If you particularly like the sound of one of the local lawyers that you have spoken to ask them if they would go onto Mortgage Express (No 2) conveyancing panel as it may only take about 2-3 weeks. As long as they meet Mortgage Express (No 2)’s requirements it can be a very simple job for the solicitor. Other stuff will be going on in parallel (as you are at an early stage) so it may not delay matters.
The for formalities of my purchase has taken place with a mortgage from Mortgage Express (No 2). Conveyancing was satisfactory but I would like to complain about Mortgage Express (No 2). How does one go about formally complaining?
Most banks and building societies have complaints procedures. Your first port of call should be one of the Mortgage Express (No 2) branches or the Customer Care Department at Mortgage Express (No 2) head office. Ordinarily complaints to Mortgage Express (No 2) are sorted out very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
I recently had an offer accepted on an apartment. My mortgage broker suggested a solicitor I paid an upfront payment of 200. Soon after the conveyancers contacted me sheepishly admitting that they were not on the Mortgage Express (No 2) conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Mortgage Express (No 2) panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.