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Mortgage Agency Services Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Mortgage Agency Services Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Mortgage Agency Services Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Mortgage Agency Services’s changes. Notwithstanding that using the tool is not a condition for being on the Mortgage Agency Services panel, demonstrating you can remain up to date with Mortgage Agency Services’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. It is also user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by Mortgage Agency Services

Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Mortgage Agency Services are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Mortgage Agency Services has made 30 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 91.0 days. In total, 11% of the sections of P2 of the UK Finance Lenders’ Handbook for Mortgage Agency Services have been changed since 15/12/2008.

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FAQs for the Mortgage Agency Services Conveyancing Panel from members of the public

Much to my surprise I have been told by my lender that my solicitor is not on the Mortgage Agency Services Conveyancing panel. How can I be sure that this is correct?
You need to contact your lawyer directly. You lawyer should advise you what has happened. If they are not on the panel they may recommend you to a firm that is on the the approved Mortgage Agency Services solicitor panel.
Expecting to complete my purchase next Monday. I have now been asked to send a copy of my building insurance schedule by my solicitor as as he informs me that he is duty bound to validate that it is in order for Mortgage Agency Services. What risks do Mortgage Agency Services expect the insurance to cover?
All property lawyers on the Mortgage Agency Services conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in Mortgage Agency Services’s Part 2 requirements of the CML Handbook (last updated on Mortgage Agency Services). Being on the Mortgage Agency Services conveyancing panel your lawyer is expect to follow these instructions.
I am planning to acquire a property and need a conveyancing solicitor in who is on the Mortgage Agency Services conveyancing. Could you point me in the right direction as regards a firm?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for Mortgage Agency Services . We don’t recommend any particular firm.
My house is up for sale and I have a buyer. Does my solicitor have to be on the Mortgage Agency Services conveyancing panel in order to deal with paying off my mortgage?
Ordinarily, even if your lawyer is not on the Mortgage Agency Services conveyancing panel they can still act for you on your sale. it might be that the lender will not release the original deeds (if applicable and increasingly irrelevant) until after the mortgage is paid off. You should speak to your lawyer directly before you start the process though to ensure that there is no problem as lenders are changing their requirements fairly frequently at the moment.
I had instructed online solicitors based in Cardiff who are on the Mortgage Agency Services solicitor panel. They are now charging me a separate fee of £135 for the legal aspects of the Mortgage Agency Services mortgage. Is this a supplemental conveyancing fee set by Mortgage Agency Services?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by Mortgage Agency Services but by your lawyers. Some firms on the Mortgage Agency Services will charge an ‘acting for lender’ fee and others do not.
We have agreed to purchase a house.One unusual aspect is that the roof has a solar panel. Mortgage Agency Services have issued a mortgage offer so presumably this is not a concern to them. Why is my solicitor raising questions about the panel?
Given that you are obtaining a mortgage with Mortgage Agency Services your lawyer must to check the Mortgage Agency Services conveyancing instructions contained in the Part of CML Handbook for Mortgage Agency Services . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to Mortgage Agency Services where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. The CML are developing guidance for Northern Ireland and Scotland.
I had an offer accepted on a property on the 6th January 2014, valuation was booked 3 days after, received a clean bill of health. Solicitor appointed, so the only thing outstanding was my mortgage offer. Having made daily calls to Mortgage Agency Services and chasing them on my offer I have now been told that my offer will not be issued unless the lawyer is on the Mortgage Agency Services conveyancing panel. Are Mortgage Agency Services entitled to hold back the Mortgage pending the lawyer being on the approved list?
A lender would not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for Mortgage Agency Services to deal with your lawyers application to be on the Mortgage Agency Services conveyancing panel. There's no guarantee that your solicitors will be accepted.

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