Metro Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Metro Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Metro Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software is the only way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with alerts on Metro Bank’s changes. While using this technology is not a condition for being on the Metro Bank panel, demonstrating you can remain up to date with Metro Bank’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Metro Bank

Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Metro Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Metro Bank has made 381 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 7.2 days. In total, 58% of the sections of P2 of the UK Finance Lenders’ Handbook for Metro Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

Metro Bank Conveyancing Panel Example Support Desk Enquires from members of the public

Much to my surprise I have been told by my mortgage broker that my solicitor is not on the Metro Bank Conveyancing panel. How can I be certain that this is indeed the case?
You need to contact your conveyancer. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the the approved Metro Bank solicitor panel.
I am buying a new build duplex and my solicitor is informing me that she has to reveal incentives from the builder as her firm is on the Metro Bank conveyancing panel. I am on a tight deadline to exchange and I have no desire to prolong the conveyancing. Can I insist on an exchange regardless of what my lawyer says about being on the Metro Bank panel?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the Metro Bank approved panel is to comply with the CML Handbook requirements (last updated for this lender on Metro Bank). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Are there any apps to help search for a local solicitor on the Metro Bank conveyancing panel? I have a car and am prepared to travel up to 25 miles to meet the conveyancer.
You can use the find a conveyancing panel tool on this page. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Metro Bank solicitor panel.
I am trying to get my ex-husband removed the mortgage deeds. Can Metro Bank really insist on which solicitor I can or can not use?
You can use any solicitor you like but Metro Bank then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Metro Bank solicitors panel
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Metro Bank conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Metro Bank. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

My ex -wife’s name is on the Metro Bank mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the Metro Bank mortgage in order to sell?
In terms of the Metro Bank mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of Metro Bank in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.
At last I have had an offer on an apartment accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What should be my next step? At what point should I appy for the mortgage with Metro Bank?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Metro Bank conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Metro Bank and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.

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