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Metro Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Metro Bank Conveyancing Panel?
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How can my firm be reinstated onto the Metro Bank Conveyancing Panel?
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COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Metro Bank’s changes. Notwithstanding that using the software is not a condition for acceptance on the Metro Bank panel, demonstrating you can remain up to date with Metro Bank’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your firm’s panel status.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, results in reduced PII premiums.

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Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Metro Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Metro Bank has made 381 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 7.2 days. In total, 58% of the sections of P2 of the UK Finance Lenders’ Handbook for Metro Bank have been changed since 15/12/2008.

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Metro Bank Conveyancing Panel : Questions and Answers from members of the public

I was advised recently by my mortgage broker that my solicitor is not on the Metro Bank Conveyancing panel. What can I do to be certain that this is indeed the case?
The first thing you need to do is to contact your conveyancer. It is reasonable to expect your lawyer to advise you what has happened. If they are not on the panel they may recommend you to a firm that is on the conveyancing panel for Metro Bank.
We are approaching an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to disclose this to my lender Metro Bank. I am advised that, being on the Metro Bank conveyancing panel and acting on their behalf he must inform Metro Bank if the balance of the mortgage advance is not just from me. I informed the bank about my parent’s contribution when I applied for the mortgage so is it really necessary for this now to be an issue?
Your lawyer is obliged to check with Metro Bank to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to Metro Bank if you agree, failing which, your lawyer must cease to continue acting.
Do I need to visit the offices of the Metro Bank conveyancing panel solicitor to sign the mortgage deed? If so, I will appoint a lawyer who conducts conveyancing in Bristol so that I can pop in to their offices if required.
Most conveyancing panel lawyers for Metro Bank undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I would like to get my former partner removed the mortgage deeds. Can Metro Bank really insist on which solicitor I can or can not instruct?
You can use any solicitor you like but Metro Bank then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Metro Bank solicitors panel
I was thinking of purchasing my friend’s property. Assuming we can agree a figure, what’s the best way to proceed? I plan to obtain a mortgage with Metro Bank. Is it possible to avoid using solicitors to save us both money? My dad reckons back in the day he did a lot of it himself, just went into the land registry office and providing them with the info they needed himself
If you are getting a mortgage with Metro Bank involved you will need to appoint a solicitor on the Metro Bank conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to Metro Bank. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the Metro Bank conveyancing panel.
Completion of my remortgage has taken place with a loan from Metro Bank. Conveyancing was of an acceptable standard but I feel I should register my dissatisfaction about Metro Bank. How do I make a complaint?
All lenders have complaints procedures. Your first point of contact should be one of the Metro Bank branches or the Customer Services Team at Metro Bank head office. Ordinarily complaints to Metro Bank are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
I can not work out if my mortgage offer requires a lease extension . I have called into my local branch Metro Bank on numerous occasions and told it wasn't a problem and they would lend. My solicitor - who is on the Metro Bank conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. I simply dont know who is right
As long as the conveyancer is on the Metro Bank panel she or he must comply with the CML Handbook requirements for Metro Bank. Unless your lawyer obtains specific confirmation in writing that Metro Bank will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask Metro Bank to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.

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