Metro Bank Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system is the only way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Metro Bank’s changes. Even though using this technology is not a condition for being on the Metro Bank panel, demonstrating you can stay up to date with Metro Bank’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your firm’s panel standing.

The software generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Metro Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from Metro Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Metro Bank has made 176 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 15.5 days. In total, 56% of the sections of P2 of the UK Finance Lenders’ Handbook for Metro Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Examples of recent questions relating to the Metro Bank Conveyancing Panel from members of the public

For what reasons would a law firm be removed from the Metro Bank approved conveyancing panel?
According to a recent survey report by the solicitors regulator three quarters of law firms had been excluded from a lender panel. The top reasons in order are :
  1. Low volume of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction
  4. regulatory contact by SRA
  5. accidental removal. We are not aware of the specific or common criteria for removal by Metro Bank
Our grandson is buying a new build apartment with a mortgage from Metro Bank. His conveyancer has said that there is a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The form is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Metro Bank conveyancing panel as a standard part of the process, and to the valuer when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Metro Bank conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

Are the lawyers identified as being on the Metro Bank conveyancing panel, together with their details provided by Metro Bank?
The law firm practices themselves provide us confirmation that they are on the Metro Bank conveyancing panel as opposed to being supplied with a list from Metro Bank directly.
I was supposed to move into my first house two days ago. My lawyer’s firm is on the Metro Bank conveyancing panel but has changed address in the past couple of months and had not advised Metro Bank of their new address. Metro Bank has locked down the release of mortgage funds until such time as their systems are up to date with the correct details.
This is as unusual as it is unlucky. The majority of lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Metro Bank branch or your mortgage broker to see if they can help.
I have a mortgage with Metro Bank. My father retired last week and wants to pay off my mortgage. After Metro Bank is paid, I want to transfer the property to my mother's name; How long does the process take? Do we need two separate solicitors on the Metro Bank conveyancing panel? I do not intend to live at the property once the Metro Bank mortgage is discharged.
Although you do need to retain the services of a lawyer they dont need to be on the Metro Bank panel. You will need a solicitor to draw up the transfer and to deal with the Land Registry formalities. The only thing you need to consider is that by selling at an undervalue so ask your lawyer about the implications. There could be an inheritance tax issue if you die within 7 years of this. There's no capital gains tax for you as it is your main residence.
I have not been happy with the level or service received from my lawyer. Is there a Metro Bank conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Metro Bank about their conveyancing panel is unlikely to yield much of a response. Every solicitor firm and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I was told two weeks ago that my mortgage has been agreed to by Metro Bank. Is it usual for Metro Bank to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Metro Bank to deal with your lawyers application to be on the Metro Bank conveyancing panel. There's no guarantee that your solicitors will be accepted.