Masthaven Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Masthaven Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Masthaven Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Masthaven Bank’s changes. While using the software is not a prerequisite for Masthaven Bank , demonstrating you can stay up to date with Masthaven Bank’s Handbook requirements is an excellent support to your panel application and, more importantly, protect your firm’s panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Masthaven Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from Masthaven Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Masthaven Bank has made 202 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 13.5 days. In total, 6% of the sections of P2 of the UK Finance Lenders’ Handbook for Masthaven Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

Masthaven Bank Solicitor Panel Sample Enquires to our Call Center from members of the public

Is the fact that my conveyancer is not identified on the Masthaven Bank Solicitor panel that there is a problem with the quality of the firm’s work?
That would more than likely be a wrong assumption to make. There are all sorts of perfectly reasonable explanations. A recent report by the solicitors regulator indicated 76% of law firms surveyed had been removed from at least one lender panel. The top 3 reasons are as follows: (1) lack of transactions (2) the lawyer is a sole practitioner (3) as part of the HSBC panel reduction (4) regulatory contact by SRA (5) accidental removal. If you are concerned you should simply call the firm and ask them why they are no longer on the approved list for Masthaven Bank.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Masthaven Bank will not agree to this. Why was Masthaven Bank even consulted?
Your lawyer being on the Masthaven Bank conveyancing panel is duty bound to inform Masthaven Bank of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Masthaven Bank then they would have to discontinue acting for you and Masthaven Bank.
I need to find a Masthaven Bank panel solicitor in Belfast. Can you assist?
It is not clear why you need a Masthaven Bank panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to Masthaven Bank to find out which solicitors in Masthaven Bank are on their panel. If you do find such a firm not listed please direct them to our site to list. At a fee of one pound per month it is not expensive to register on the site
I am considering applying for a Masthaven Bank mortgage for purchase of a new build (under development) with 70% LTV. Is it compulsory to choose a solicitor on the conveyancing panel for Masthaven Bank?
In theory, you could use a solicitor that is not on Masthaven Bank conveyancing panel, but Masthaven Bank would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same transaction.
We are getting a further advance on our mortgage from Masthaven Bank as we wish to carry out alterations or improvements our home. Do we need to appoint a solicitor on the Masthaven Bank conveyancing panel to deal with the paperwork?
Masthaven Bank would not normally instruct firms on their approved list of lawyers to deal with such a matter. If they did require any legal work then you would need to ensure that such a lawyer was on the Masthaven Bank list
Last month we had a mortgage agreed in principle with Masthaven Bank. Solicitors have been instructed? What is the average time that one could expect to receive a mortgage offer from Masthaven Bank?
There is no definitive answer here. Have Masthaven Bank conducted the survey? Have you advised Masthaven Bank as your lawyers details and checked that your lawyer is on the Masthaven Bank conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
Planning on purchasing a house with a mortgage with Masthaven Bank. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Building Society if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the Masthaven Bank conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the Masthaven Bank conveyancing panel

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