Masthaven Bank Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Masthaven Bank’s changes. Even though using this technology is not a prerequisite for Masthaven Bank , demonstrating you can remain up to date with Masthaven Bank’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your firm’s panel standing.

The system creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by Masthaven Bank

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Masthaven Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Masthaven Bank has made 12 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 227.5 days. In total, 4% of the sections of P2 of the UK Finance Lenders’ Handbook for Masthaven Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

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FAQs : The Masthaven Bank Conveyancing Panel from members of the public

How easy is it to change a solicitor as I need to find one who is on the Masthaven Bank conveyancing panel. How easy is it to change conveyancer?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Can you clarify something for me?. My lawyer is not to blame but, the conveyancing for my house purchase has been going on for months. The Local Authority Search from Masthaven Bank was date stamped random date and we have agreed a date for me to move into the property on 10 days inc Day of week eg. Mon. My lawyer has advised that as she is on the Masthaven Bank conveyancing panel she needs to redo the searches as they are now out of date.
One of the many conditions to being on the Masthaven Bank approved panel is to comply with the CML Handbook requirements (last updated for this lender on Masthaven Bank)which specifies that a local authority search be not more than half a year old. You should nevertheless ask your lawyer to check whether something called ‘search validation’ indemnity insurance is acceptable to Masthaven Bank.
Are the lawyers identified as being on the Masthaven Bank conveyancing panel, together with their details provided by Masthaven Bank?
The law firm practices themselves provide us confirmation that they are on the Masthaven Bank conveyancing panel as opposed to being supplied with a list from Masthaven Bank directly.
We're in Liverpool, FTBs buying with a mortgage (lender is Masthaven Bank , but our lawyer is on the Masthaven Bank conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Masthaven Bank conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
My husband and I are spending time viewing houses and now considering a potential offer. Is it premature to have a solicitor in place? I I am planning to take a mortgage with Masthaven Bank
It would be sensible to have your start your search soon rather than later. After you have chosen your lawyer and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Masthaven Bank , ask your prospective lawyers check they are on the Masthaven Bank conveyancing panel otherwise they can't do the mortgage legal work.
Completion of my purchase has taken place with a mortgage from Masthaven Bank. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Masthaven Bank. How do I make a complaint?
Almost all banks and building societies have complaints procedures. Your first point of contact should be one of the Masthaven Bank branches or the Customer Care Team at Masthaven Bank head office. We understand that complaints to Masthaven Bank are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
Masthaven Bank have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up Masthaven Bank or your broker and complete any relevant paperwork. Masthaven Bank will tell you what documents they want. Masthaven Bank will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. Masthaven Bank will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.