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Masthaven Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Masthaven Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Masthaven Bank Conveyancing Panel?
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COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This software facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Masthaven Bank’s changes. While using the software is not a condition for acceptance on the Masthaven Bank panel, demonstrating you can stay up to date with Masthaven Bank’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, protect your firm’s panel standing.

The software creates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Masthaven Bank

Banks and building societies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Masthaven Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Masthaven Bank has made 202 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 13.5 days. In total, 6% of the sections of P2 of the UK Finance Lenders’ Handbook for Masthaven Bank have been changed since 15/12/2008.

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FAQs for the Masthaven Bank Conveyancing Panel from members of the public

My financial adviser has has requested my lawyer’ panel member for the Masthaven Bank conveyancing panel. What is the best way to discover this. I have contacted my local Masthaven Bank branch but they have not got back to me yet.
Have you tried speaking to your lawyer about this?. A law firm is likely to keep a file or database of lender panel information which would include, if applicable their conveyancing panel details for Masthaven Bank.
I am buying a brand new duplex and my conveyancer is telling me that she has to disclose incentives from the seller as her practice is on the Masthaven Bank conveyancing panel. I am under pressure to sign contracts and my preference is not to prolong matters. Is my lawyer right?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the Masthaven Bank approved panel is to comply with the CML Handbook requirements (last updated for this lender on Masthaven Bank). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Do lenders provide you with an approved list of solicitors? How do you know who is on the Masthaven Bank conveyancing panel?
The firms themselves provide us confirmation that they are on the Masthaven Bank conveyancing panel as opposed to being supplied with a list from Masthaven Bank directly.
The firm that just started acting on my house acquisition in Manchester has without warning closed. I chose them because I had to have a solicitor on the Masthaven Bank conveyancing panel and my previous lawyer was not. I paid them £200 on account. What are my options?
If you have an estate agent involved then inform them straight away so that they advise the vendors that there may be a slight delay due to reasons beyond your control. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Masthaven Bank conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to help
When it comes to mortgage companies such as Masthaven Bank do solicitors have to be pay a fee to be on the conveyancing panel?
We are not aware of any lender fees to be on their panel although some do charge an administration charge to deal with the processing of the conveyancing panel application.
Do the majority of lenders operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the Masthaven Bank conveyancing panel requirements are different to Masthaven Bank’s conveyancing panel criteria.
It is not clear whether my mortgage offer requires a lease extension . I have telephoned Masthaven Bank on numerous occasions and was told they are content with the situation and they would lend. My solicitor - who is on the Masthaven Bank conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. Who do I believe?
Your lawyer has to follow the CML Handbook Part 2 requirements for Masthaven Bank. Unless your lawyer obtains specific confirmation in writing that Masthaven Bank will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask Masthaven Bank to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.

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