Masthaven Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Masthaven Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Masthaven Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can stay fully compliant with their requirements, with notifications given on Masthaven Bank’s changes. While utilising this technology is not a condition for acceptance on the Masthaven Bank panel, demonstrating you can stay up to date with Masthaven Bank’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your panel standing.

The system creates real-time alerts, automatically produces SRA and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by Masthaven Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from Masthaven Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Masthaven Bank has made 202 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 13.5 days. In total, 6% of the sections of P2 of the UK Finance Lenders’ Handbook for Masthaven Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

Masthaven Bank Solicitor Panel Recently Asked Questions from members of the public

I instructed a solicitor to conduct the legal paperwork on my house purchase three weeks ago having applied for a mortgage with Masthaven Bank. The solicitors assured me that they are on Masthaven Bank conveyancing panel and advised me their panel number. Masthaven Bank then ,via my broker advised that their panel number was dormant and would need to be reactivated. What do I do from here? Do I instruct a different law firm currently on the conveyancing panel for Masthaven Bank?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the Masthaven Bank as to the time frame to get your lawyer reinstated on the panel once again.
My son is purchasing a house that has just been built with a mortgage from Masthaven Bank. His conveyancer has advised him of a delay in completing the ‘Disclosure of Incentive Form’. This document is news to me - what is it and who needs sight of it?
The document is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the Masthaven Bank conveyancing panel as a standard part of the process, and to the surveyor when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Masthaven Bank conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the Masthaven Bank conveyancing panel. My lawyer has said that they are on the Masthaven Bank approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Masthaven Bank conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Masthaven Bank solicitor panel.
We're in Wales, FTBs purchasing with a mortgage (lender is Masthaven Bank , but our lawyer is on the Masthaven Bank conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Masthaven Bank conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
Are all Conveyancing Quality Solicitors on the Masthaven Bank conveyancing panel?
A selection of banks and building societies now use the accreditation scheme as the starting point for Panel membership such as HSBC and Santander. The Law Society’s CQS accreditation however is no guarantee to lender panel acceptance. That being said,the CML have indicated that it is likely to become a pre-requisite for firms wishing to remain on their approved list of firms.
I have a mortgage with Masthaven Bank. Conveyancing has been completed a year ago. In the event that I decide to rent out the flat and do not currently have a buy-to-let mortgage do I need to remortgage to a buy-to-let mortgage or inform Masthaven Bank?
You must advise Masthaven Bank prior to letting out your property as this is likely to be a breach of Masthaven Bank’s mortgage conditions. It may be that Masthaven Bank will allow you to rent out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Masthaven Bank directly. You need not do this via a Masthaven Bank conveyancing panel firm.
I recently had an offer accepted on an apartment. My mortgage broker suggested a solicitor I paid an upfront payment of 200. Soon after the conveyancers contacted me to say that they were not on the Masthaven Bank conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Masthaven Bank panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.

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