Marsden Building Society Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system assists the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with alerts on Marsden Building Society’s changes. While utilising COMPLETIONmonitor is not a condition for acceptance on the Marsden Building Society panel, demonstrating you can stay up to date with Marsden Building Society’s Handbook requirements is a helpful support to your panel application and, just as importantly, safeguard your firm’s panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by Marsden Building Society

Lenders frequently change their requirements. The BSA instructions from Marsden Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Marsden Building Society has made 44 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 62.0 days. In total, 31% of the sections of the BSA Requirements for Marsden Building Society have been changed since 26/1/2010.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
C.2 16/03/2020 BSA
D.34 29/01/2020 BSA
E.10 29/01/2020 BSA
C.12 29/01/2020 BSA
D.25 29/01/2020 BSA
E.12 21/03/2016 BSA
D.11 05/09/2011 BSA
D.25 15/03/2010 BSA
D.26 15/03/2010 BSA
F.9 15/03/2010 BSA

Last update 08/04/2020

Frequently asked questions relating to the Marsden Building Society Solicitor Panel from members of the public

My financial adviser has informed me that I have to pay Marsden Building Society fees if I use my own solicitor. How good are the Marsden Building Society conveyancing panel solicitors? I dont care which law firm I use as long as they're good and not exorbitantly priced. Would you recommend a specific law firm on the Marsden Building Society panel?
Marsden Building Society’s conveyancing panel is pretty large so your best bet is just to check with the firms you are getting quotes from that they are on the panel. You can search by postcode on the search tool on this site to find solicitors that Marsden Building Society will allow to act for them.
Our lawyer has discovered a problem with the lease for the apartment we are purchasing. The other side have put forward title insurance as a solution. We are content with insurance and will cover the costs. Our solicitor has advised that as he is on the Marsden Building Society conveyancing panel he must check that the lender is happy with this solution. Are we the client or is Marsden Building Society?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and Marsden Building Society are the client. A precondition to being on the Marsden Building Society approved panel is to comply with the CML Handbook requirements (last updated for this lender on Marsden Building Society). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that Marsden Building Society can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I am planning to acquire a property and need a conveyancing solicitor in Newcastle who is on the Marsden Building Society solicitor. Can you recommend a local solicitor?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for Marsden Building Society . We don’t recommend any particular firm.
We're in Wales, First time buyers buying with a mortgage (lender is Marsden Building Society , but our solicitor is on the Marsden Building Society conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Marsden Building Society conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
The mortgage over my property is with Marsden Building Society. Conveyancing was finalised 12 months ago. Should I wish to rent out my property and do not currently have a buy-to-let mortgage do I need to remortgage to a buy-to-let mortgage or inform Marsden Building Society?
Marsden Building Society must be informed of your intention in advance of letting out your property as this is likely to be a breach of Marsden Building Society’s mortgage conditions. It may be that Marsden Building Society will permit you to let out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact Marsden Building Society directly. It should not be necessary to do this via a Marsden Building Society conveyancing panel solicitor.
Can I register a complaint to Marsden Building Society about the lawyers being on the Marsden Building Society conveyancing panel?
There is little point in complaining directly to Marsden Building Society. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I was told three weeks ago that my mortgage has been agreed to by Marsden Building Society. Is it usual for Marsden Building Society to only issue the offer once my solicitor is approved on their conveyancing panel?
A lender would not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Marsden Building Society to deal with your lawyers application to be on the Marsden Building Society conveyancing panel. There's no guarantee that your solicitors will be accepted.