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Magellan Homeloans Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Magellan Homeloans Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Magellan Homeloans Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk management tool.

This software optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on Magellan Homeloans’s changes. While utilising this technology is not a condition for being on the Magellan Homeloans panel, demonstrating you can remain up to date with Magellan Homeloans’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel status.

The system generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Magellan Homeloans

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Magellan Homeloans are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Magellan Homeloans has made 219 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 12.5 days. In total, 59% of the sections of P2 of the UK Finance Lenders’ Handbook for Magellan Homeloans have been changed since 15/12/2008.

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Magellan Homeloans Conveyancing Panel Sample Enquires to our Call Center from members of the public

My property lawyer is not on the Magellan Homeloans Conveyancing Panel. Is it possible for me to continue with my preferred solicitor notwithstanding that they are excluded from the Magellan Homeloans panel?
You will need to have a conveyancer complete the legal work required when you take out a Magellan Homeloans mortgage to buy your property. They’ll carry out all the necessary legal checks on the property, make sure that you’re properly registered as the owner and ensure that all the necessary mortgage documentation is in place. You can instruct a conveyancing firm of your choice. However, if the firm selected is not a member of the Magellan Homeloans conveyancing panel additional costs will be incurred as separate legal representation will be required by Magellan Homeloans. Conveyancing panel applications can be submitted, so if your conveyancer has not previously applied for membership they can do so.
Our lawyer has identified a legal deficiency with the lease for the property we are buying. The other side have put forward defective title insurance as a workaround. We are happy with insurance and will cover the costs. Our lawyer says that as he is on the Magellan Homeloans conveyancing panel he must be satisfied that the lender is happy with this solution. Are we the client or is Magellan Homeloans?
Just because you have a mortgage offer from Magellan Homeloans does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and Magellan Homeloans are the client. These conveyancing instructions must be adhered to by the Magellan Homeloans conveyancing panel who has to balance acting for you and Magellan Homeloans
How up to date is your search tool for the Magellan Homeloans conveyancing panel? Do Magellan Homeloans send you an updated list?
The firms themselves provide us confirmation that they are on the Magellan Homeloans conveyancing panel as opposed to being supplied with a list from Magellan Homeloans directly.
I was due to move into my flat last Thursday. My lawyer’s firm is on the Magellan Homeloans conveyancing panel but has moved offices 8 weeks ago and had not advised Magellan Homeloans of their new address. Magellan Homeloans has locked down the release of mortgage funds until such time as their systems are up to date with the correct details.
This is a rare situation indeed. Most lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Magellan Homeloans branch or your mortgage broker to see if they can help.
Do conveyancing lawyers on the Magellan Homeloans conveyancing panel work on a no sale no fee basis?
There is generally no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their service
We have a mortgage agreed in principle with Magellan Homeloans. Solicitors have been appointed? How long does it take for Magellan Homeloans to send the offer to our conveyancer
There is no definitive answer here. Have Magellan Homeloans done the survey? Have you advised Magellan Homeloans as your lawyers details and checked that your lawyer is on the Magellan Homeloans conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
Completion of my remortgage has taken place with a mortgage from Magellan Homeloans. Conveyancing was of an acceptable standard but I would like to complain about Magellan Homeloans. How do I make a complaint?
Most lenders have complaints procedures. Your first point of contact should be one of the Magellan Homeloans branches or the Customer Services Team at Magellan Homeloans head office. We understand that complaints to Magellan Homeloans are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.

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