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LiveMore Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the LiveMore Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the LiveMore Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This system facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on LiveMore’s changes. Notwithstanding that using this technology is not a prerequisite for LiveMore , demonstrating you can remain up to date with LiveMore’s Handbook requirements is a helpful support to your panel application and, more importantly, safeguard your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by LiveMore

Lenders often vary their requirements. The UK Finance Lenders’ Handbook requirements from LiveMore are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, LiveMore has made 278 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 9.8 days. In total, 19% of the sections of P2 of the UK Finance Lenders’ Handbook for LiveMore have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Frequently asked questions relating to the LiveMore Solicitor Panel from members of the public

Am I correct in assuming that the fact that my conveyancer is not identified on the LiveMore Conveyancing panel that there is a problem with the quality of the firm’s conveyancing?
That would more than likely be a wrong assumption to make. There are all sorts of perfectly reasonable explanations. A recent report by the solicitors regulator indicated 76% of law firms surveyed had been removed from at least one lender panel. The most common reasons for removal are: (1) lack of transactions (2) the lawyer is a sole practitioner (3) as part of the HSBC panel reduction (4) regulatory contact by SRA (5) accidental removal. If you are concerned you should simply call the firm and ask them why they are no longer on the approved list for LiveMore.
Our conveyancer has requested from me proof of ID documents asserting that this is part of his obligations as a solicitor on the LiveMore Conveyancing panel. This is news to me - can I refuse?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Client Care letter that you need to sign will no doubt confirm this. Your lawyer is right that LiveMore also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with LiveMore CML Handbook requirements last updated on LiveMore
I see that you have a search directory identifying solicitors on the LiveMore conveyancing panel. Do firms pay you a referral fee if I appoint them for my own house purchase?
We are a listing service only for law firms wishing to communicate if they are on the LiveMore conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I would like to get my former partner taken off the mortgage deeds. Can LiveMore really tell me which solicitor I can or can not use?
You can use any solicitor you like but LiveMore then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the LiveMore solicitors panel
Are all Conveyancing Quality Solicitors on the LiveMore conveyancing panel?
A selection of lenders now use the accreditation scheme as the starting point for Panel approval such as HSBC and Santander. The Law Society’s CQS accreditation however is no guarantee to lender panel acceptance. That being said,the Council of Mortgage Lenders have indicated that it is likely to become a pre-requisite for firms wishing to remain on their approved list of conveyancing solicitors.
Completion of my remortgage has taken place with a mortgage from LiveMore. Conveyancing was satisfactory but I would like to complain about LiveMore. Who do I contact should I wish to lodge a complaint?
All lenders have complaints procedures. Your first port of call should be one of the LiveMore branches or the Customer Services Team at LiveMore head office. In most cases complaints to LiveMore are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
I have instructed a lawyer having checked that they are on the LiveMore conveyancing panel. Does my lawyer arrange the survey of the property? Or I've read lots of house buying,I note that it is considered advisable to get your house surveyed prior to buying it. When I asked my solicitor - who is on the LiveMore conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. is that correct?
LiveMore will need an independent valuation of the property. Your lawyer will not arrange this. Usually LiveMore will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with LiveMore you could contact your them to see if they have a list of approved surveyors.

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