Landbay Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. It is a unique risk mitigation tool.

This system optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Landbay’s changes. Notwithstanding that utilising the software is not a prerequisite for Landbay , demonstrating you can remain up to date with Landbay’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel standing.

The software creates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Landbay

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Landbay are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Landbay has made 99 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 27.6 days. In total, 34% of the sections of P2 of the UK Finance Lenders’ Handbook for Landbay have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Common questions asked concerning the Landbay Conveyancing Panel from members of the public

I instructed a firm of solicitors to carry out on my house purchase 4 weeks ago having applied for a mortgage with Landbay. The law firm reassured me that they are on Landbay conveyancing panel and advised me their panel reference. Landbay then told me that their panel number was dormant and would need to be reactivated. What do I do from here? Do I instruct a different law firm currently on the conveyancing panel for Landbay?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the Landbay conveyancing panel You may wish to enlist the help of your broker to check with the Landbay as to the time frame to get your lawyer reinstated on the panel once again.
My lawyer has uncovered an inconsistency between the assumptions in Landbay’s home valuation survey and what is revealed within the legal papers for the property. My solicitor has advised that as he is on the Landbay conveyancing panel he is duty bound to check that the lender is OK with this discrepancy and is still content to lend. Is my conveyancer’s approach appropriate?
A precondition to being on the Landbay approved panel is to comply with the CML Handbook requirements (last updated for this lender on Landbay) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for both parties.
I note that you have a search directory listing solicitors on the Landbay conveyancing panel. Do firms pay you a referral fee if I retain them for my house purchase?
We are a listing service only for law firms wishing to communicate if they are on the Landbay conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
We're in Birmingham, First timers buying with a mortgage (lender is Landbay , but our lawyer is on the Landbay conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Landbay conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
Is it the case that all conveyancing solicitors on the Landbay conveyancing panel work on a no sale no fee basis?
On the whole there are no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their service
I have not been happy with the level or service received from my lawyer. Is there a Landbay conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Landbay about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

At last I have had an offer on an apartment accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties booked. My conveyancing solicitor has been instructed. What should be my next step? At what point should I appy for the mortgage with Landbay?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Landbay conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Landbay and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.