Landbay Conveyancing Lender Panel Compliance Tool

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Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This software is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on Landbay’s changes. Even though utilising COMPLETIONmonitor is not a prerequisite for Landbay , demonstrating you can stay up to date with Landbay’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

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Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Landbay are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Landbay has made 108 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 25.3 days. In total, 35% of the sections of P2 of the UK Finance Lenders’ Handbook for Landbay have been changed since 15/12/2008.

To find out more about lender panel compliance,

Q and A’s regarding the Landbay Solicitor Panel from members of the public

My husband and I are buying a 1 bedroom flat in Newcastle with a mortgage from Landbay. We have a solicitor but Landbay says she’s not on their "panel". We have to appoint one of the Landbay panel firms or keep our solicitor and pay for one of their panel ones to represent them. This seems very unfair; Can we not simply insist that Landbay use our lawyer?
Unfortunately,no. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Landbay conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. A further alternative is for your lawyer to apply to be on the conveyancing panel for Landbay
Our god-son is purchasing a house that has just been built with a mortgage from Landbay. His solicitor has advised him of a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The form is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the Landbay conveyancing panel as a standard part of the process, and to the surveyor when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Landbay conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I note that you have a post code search directory listing firms on the Landbay conveyancing panel. Do firms pay you a referral fee if I appoint them for my conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Landbay conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I was expecting to complete on my flat yesterday. My lawyer’s firm is on the Landbay conveyancing panel but has changed address in the past couple of months and had not informed Landbay of their new address. Landbay is now refusing to release my funds as the information from the solicitors isn't correct.
This is as unusual as it is unlucky. The majority of lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local Landbay branch or your mortgage broker to see if they can assist.
I was thinking of purchasing my friend’s property. Assuming we can agree a figure, what’s the best way to move forward? I hope to get a mortgage with Landbay. Is there anyway to cut out the solicitors to save us both money? My father said that years ago it was possible to take the documents into the local Land Registry office and they did the rest
If you are getting a mortgage with Landbay involved you will need to appoint a solicitor on the Landbay conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to Landbay. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the Landbay conveyancing panel.
Why might a lender such as Landbay withdraw a mortgage offer?
Lenders such as Landbay can revoke their mortgage offer although this is unusual. In the unlikely event that Landbay withdraw their offer they may or may not inform you or the lawyer as to the reasons why. There are various possible reasons but here are 5 examples:
  • Where information comes to Landbay ‘s attention regarding the customers or the security that they were not aware of prior to offer that affects their original decision to lend
  • Amendments if purchase price adjusted and the loan to value limits exceeded by this. Please note that Landbay conveyancing panel solicitors would be obliged to notify Landbay of a change in the price of the property.
  • Where the purchase price and borrowers direct contribution differ to details on the mortgage application form completed by the borrower
  • If the lender reasonably suspects that the applicant, borrower, mortgagor or guarantor is involved in any criminal or fraudulent activity, including trading in illegal drugs or other substances, theft, robbery, deception or other serious offences, or if the applicant borrower, mortgagor or guarantor has a conviction for any serious criminal offence, including theft, deception, fraud, robbery or trade in illegal drugs or other substances;
  • If the solicitor on the Landbay conveyancing panel acting for the applicant, borrower, mortgagor or guarantor cannot comply with Landbay ‘s instructions
I have not been happy with the level or service received from my lawyer. Is there a Landbay conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Landbay about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

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