Landbay Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk management tool.

This software optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on Landbay’s changes. Notwithstanding that utilising the tool is not a prerequisite for Landbay , demonstrating you can remain up to date with Landbay’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, protect your firm’s panel standing.

The system creates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in reduced PII premiums.

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Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Landbay are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Landbay has made 66 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 41.4 days. In total, 26% of the sections of P2 of the UK Finance Lenders’ Handbook for Landbay have been changed since 15/12/2008.

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Examples of recent questions relating to the Landbay Conveyancing Panel from members of the public

My IFA has says he needs my law firm’s panel member for the Landbay conveyancing panel. Can you suggest how I discover this. I have tried my local Landbay office but they have not responded to me.
You are best placed to get this information from your conveyancing lawyer. A law firm is likely to keep a file or database of lender panel information which would include, if applicable their conveyancing panel details for Landbay.
Please help. My solicitor is advising me that he is legally obliged to apply for a Local Authority search as the firm are on the Landbay solicitor panel. Is this really necessary?
You have limited options available to you. As you are taking a mortgage with Landbay your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of Landbay’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated Landbay. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
Do I need to visit the offices of the Landbay conveyancing panel solicitor to sign the legal charge? If so, I will appoint a lawyer who conducts conveyancing in London so that I can attend their offices if necessary.
Most conveyancing panel lawyers for Landbay undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
My grandfather passed away last year and as sole heir and executor was left the property. The house had a small mortgage remaining of approximately £8000. I want to have the title changed into my name whilst I re-mortgage to Landbay , pay off the mortgage etc. Is this allowed?
If you intend to re-mortgage then Landbay will insist on your using a conveyancer on the Landbay conveyancing panel. Here is link to the Land Registry online guidance around what to do when a property owner dies. This will help you to understand the registration process behind changing the details re the registered title. in your case it would appear that you are effectively purchasing the property from the estate. Your Landbay conveyancing panel solicitor pays the new mortgage money into the estate, the estate pays off the old mortgage, the charge is released and you become the owner and the Landbay mortgage is registered as a charge at the Land Registry.
I previously instructed online solicitors located in Manchester who are on the Landbay solicitor panel. They have just invoiced me a separate fee of £135 for the legal aspects of the Landbay mortgage. Is this a supplemental conveyancing fee specified by Landbay?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by Landbay but by your lawyers. Some firms on the Landbay will charge an ‘acting for lender’ fee and others do not.
I have today made my last payment due on mortgage with Landbay. I assume I don't need a solicitor on the Landbay panel to remove the mortgage at the Land Registry. Please confirm
If you have finished paying off your Landbay mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the Landbay mortgage from the register. Landbay,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the Landbay has sent the Land Registry the discharge electronically, and the Landbay has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your Landbay mortgage has been paid off.
Can I register a complaint to Landbay about the lawyers being on the Landbay conveyancing panel?
There is little point in complaining directly to Landbay. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.