Landbay Conveyancing Lender Panel Compliance Tool

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Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Landbay’s changes. While using the tool is not a condition for acceptance on the Landbay panel, demonstrating you can stay up to date with Landbay’s Handbook requirements is a helpful support to your panel application and, just as importantly, protect your firm’s panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Landbay

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Landbay are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Landbay has made 103 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 26.5 days. In total, 35% of the sections of P2 of the UK Finance Lenders’ Handbook for Landbay have been changed since 15/12/2008.

To find out more about lender panel compliance,

FAQs for the Landbay Conveyancing Panel from members of the public

My husband and I are purchasing a 3 bedroom apartment in London with a mortgage from Landbay. We like our lawyer but Landbay says she’s not on their "panel". It seems we have little choice but to instruct one of the Landbay panel firms or keep our solicitor and pay for one of their panel ones to represent them. This seems very unfair; Can we not simply insist that Landbay use our lawyer?
No, not really. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Landbay conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your lawyer to apply to be on the conveyancing panel for Landbay
Our lawyer has requested from me identification documents asserting that this is part of his retainer as a solicitor on the Landbay Conveyancing panel. Can you confirm whether this is the case?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that Landbay also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Landbay CML Handbook requirements last updated on Landbay
Whilst your website is a good idea there are many lawyers listed near Hackney on the Landbay conveyancing panel. Can you recommend a specific firm on the Landbay approved panel?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
I would like to get my ex-wife taken off the mortgage deeds. Can Landbay really insist on which solicitor I can or can not use?
You can use any solicitor you like but Landbay then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Landbay solicitors panel
My husband and I are at the point of looking at houses and now considering a potential offer. Is it premature to have a solicitor in place? I will be getting a home loan with Landbay
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Landbay , ask your prospective lawyers check they are on the Landbay conveyancing panel otherwise they can't do the mortgage legal work.
The for formalities of my remortgage has taken place with a mortgage from Landbay. Conveyancing was of an acceptable standard but I would like to complain about Landbay. How does one go about formally complaining?
All banks and building societies have complaints procedures. Your first point of contact should be one of the Landbay branches or the Customer Services Team at Landbay head office. In most cases complaints to Landbay are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
I was told two weeks ago that my mortgage has been agreed to by Landbay. Is it usual for Landbay to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Landbay to deal with your lawyers application to be on the Landbay conveyancing panel. There's no guarantee that your solicitors will be accepted.

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