FAQs for the Landbay Conveyancing Panel
from members of the public
My husband and I are purchasing a 3 bedroom apartment in London with a mortgage from Landbay. We like our lawyer but Landbay says she’s not on their "panel". It seems we have little choice but to instruct one of the Landbay panel firms or keep our solicitor and pay for one of their panel ones to represent them. This seems very unfair; Can we not simply insist that Landbay use our lawyer?
No, not really. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the Landbay conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your lawyer to apply to be on the conveyancing panel for Landbay
Our lawyer has requested from me identification documents asserting that this is part of his retainer as a solicitor on the Landbay Conveyancing panel. Can you confirm whether this is the case?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that Landbay also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Landbay CML Handbook requirements last updated on Landbay
Whilst your website is a good idea there are many lawyers listed near Hackney on the Landbay conveyancing panel. Can you recommend a specific firm on the Landbay approved panel?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
I would like to get my ex-wife taken off the mortgage deeds. Can Landbay really insist on which solicitor I can or can not use?
You can use any solicitor you like but Landbay then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Landbay solicitors panel
My husband and I are at the point of looking at houses and now considering a potential offer. Is it premature to have a solicitor in place? I will be getting a home loan with Landbay
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Landbay , ask your prospective lawyers check they are on the Landbay conveyancing panel otherwise they can't do the mortgage legal work.
The for formalities of my remortgage has taken place with a mortgage from Landbay. Conveyancing was of an acceptable standard but I would like to complain about Landbay. How does one go about formally complaining?
All banks and building societies have complaints procedures. Your first point of contact should be one of the Landbay branches or the Customer Services Team at Landbay head office. In most cases complaints to Landbay are resolved very quickly. However if you are not satisfied that the matter is resolved you can write to the
Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
I was told two weeks ago that my mortgage has been agreed
to by Landbay. Is it usual for Landbay to only issue the offer once my
solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Landbay to deal with your lawyers application to be on the Landbay conveyancing panel. There's no guarantee that your solicitors will be accepted.