Keystone Property Finance Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and professional indemnity insures. It is a unique risk management tool.

This software assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on Keystone Property Finance’s changes. Notwithstanding that utilising the tool is not a condition for being on the Keystone Property Finance panel, demonstrating you can remain up to date with Keystone Property Finance’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your firm’s panel status.

The system generates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Keystone Property Finance

Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Keystone Property Finance are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Keystone Property Finance has made 6 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 455.0 days. In total, 2% of the sections of P2 of the UK Finance Lenders’ Handbook for Keystone Property Finance have been changed since 15/12/2008.

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Recent Changes Include

# Date Assoc. Changes Related To
6.7.1 12/08/2019 CML
New Build Conveyancing
Keystone Property Finance approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 31/12/2018 CML
New Build Conveyancing
Keystone Property Finance approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
14.1.5 25/10/2018 CML
Post Completion Conveyancing
Does the Keystone Property Finance need to be sent the original mortgage deed and/or any other original title documents by their conveyancing panel ?
6.6.4 23/10/2018 CML
Houses in Multipe Occupation
Keystone Property Finance panel conveyancer requirements where the property comes within the definition of a house in multiple occupation
14.1.5 23/10/2018 CML
Post Completion Conveyancing
Does the Keystone Property Finance need to be sent the original mortgage deed and/or any other original title documents by their conveyancing panel ?
5.13.1 17/10/2018 CML
Balance of Monies
Contact details at Keystone Property Finance for approved lawyers where borrower is not providing balance of purchase price from funds/proposing to give second charge.
Insolvency Act Indemnity Insurance Deed of Gift Indemnity Insurance

Last update 05/11/2019

Keystone Property Finance Solicitor Panel Recently Asked Questions from members of the public

My financial adviser has has requested my solicitor’s panel reference for the Keystone Property Finance conveyancing panel. What is the best way to discover this. I have e-mailed my local Keystone Property Finance office but they have not got back to me yet.
You are best placed to get this information from your conveyancing lawyer. They should have a central record lender panel numbers including the Keystone Property Finance panel reference.
Our lawyer has discovered a defect with the lease for the apartment we are buying. The seller’s lawyers have offered title insurance as a solution. We are happy with insurance and will pay for it. Our lawyer has advised that as he is on the Keystone Property Finance conveyancing panel he must ensure that the lender is happy with this solution. Who is the client here, us or Keystone Property Finance?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and Keystone Property Finance are the client. A precondition to being on the Keystone Property Finance approved panel is to comply with the CML Handbook requirements (last updated for this lender on Keystone Property Finance). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that Keystone Property Finance can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I note that you have a search directory listing firms on the Keystone Property Finance conveyancing panel. Do firms pay you a referral fee if I retain them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Keystone Property Finance conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I am considering applying for a Keystone Property Finance mortgage for purchase of a newly converted (under development) with 70% loan to value. Is it compulsory to choose a solicitor on the conveyancing panel for Keystone Property Finance?
There is nothing to stop you using your solicitor but Keystone Property Finance will insist on their interests being represented by a firm on their conveyancing panel. There is greater potential for delays and confusion with an additional lawyer added to the mix, and it will undoubtedly be more expensive too.
I'm in the process of viewing apartments and am about to put in an offer. Is it premature to have a solicitor in place? I will be getting a mortgage with Keystone Property Finance
It would be sensible to have your start your search soon rather than later. After you have chosen your lawyer and once your offer is accepted you can instruct them to work for you and pass their details on the the EA. As you are getting a mortgage with Keystone Property Finance , ask your prospective lawyers check they are on the Keystone Property Finance conveyancing panel otherwise they can't do the mortgage legal work.
Completion of my remortgage has taken place with a loan from Keystone Property Finance. Conveyancing was a necessary evil but I would like to complain about Keystone Property Finance. Who do I contact should I wish to lodge a complaint?
Almost all banks and building societies have complaints procedures. Your first port of call should be one of the Keystone Property Finance branches or the Customer Care Department at Keystone Property Finance head office. In most cases complaints to Keystone Property Finance are sorted out effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
It is not clear whether my mortgage offer obliges me to make sure the lease term for the flat is extended prior to the completion date . I have telephoned Keystone Property Finance on various occasions and was told they are content with the situation and they would lend. My solicitor - who is on the Keystone Property Finance conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. I simply dont know who is right
As long as the conveyancer is on the Keystone Property Finance panel she or he must comply with the CML Handbook requirements for Keystone Property Finance. Unless your lawyer obtains specific confirmation in writing that Keystone Property Finance will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask Keystone Property Finance to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.