Kent Reliance Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Kent Reliance’s changes. Notwithstanding that using COMPLETIONmonitor is not a prerequisite for Kent Reliance , demonstrating you can stay up to date with Kent Reliance’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, protect your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Kent Reliance

Lenders frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Kent Reliance are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Kent Reliance has made 83 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 32.9 days. In total, 31% of the sections of P2 of the UK Finance Lenders’ Handbook for Kent Reliance have been changed since 15/12/2008.

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Recent Changes Include

# Date Assoc. Changes Related To
6.7.1 08/11/2018 CML
New Build Conveyancing
Kent Reliance (a trading name of OneSavings Bank plc) panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
14.2.2 22/03/2018 CML
Post Completion Conveyancing
Which documents should conveyancing panelfor Kent Reliance (a trading name of OneSavings Bank plc) send the title deeds and documents following completion?
17.2.1a 22/03/2018 CML
Redemption Payments
Where do solicitors and conveyancers send the discharge and repayment remittance in relation to Kent Reliance (a trading name of OneSavings Bank plc) mortgages ?
5.14.15b 22/03/2018 CML
Leasehold Conveyancing
Kent Reliance (a trading name of OneSavings Bank plc) approved lawyers leasehold conveyancing requirements : acceptability of indemnity insurance where the terms of the lease are unsatisfactory
Absentee Landlord Indemnity Insurance
5.15.2d 22/03/2018 CML
Leasehold Conveyancing : Management Company
Kent Reliance (a trading name of OneSavings Bank plc) panel lawyers leasehold conveyancing requirements : requirement as to whether a copy of the management company's memorandum and articles of association needs to be sent to them
5.4.4 22/03/2018 CML
Conveyancing Searches: Environmental Searches
Kent Reliance (a trading name of OneSavings Bank plc) approved lawyers requirement as to whether they want receive environmental or contaminated land reports
6.6.4 22/03/2018 CML
Houses in Multipe Occupation
Kent Reliance (a trading name of OneSavings Bank plc) approved conveyancer requirements where the property comes within the definition of a house in multiple occupation
5.1.1 08/09/2015 CML
Properties owned for less than 6 months
Contact details at Kent Reliance (a trading name of OneSavings Bank plc) for conveyancing panel lawyers where there is a restriction on use.
14.1.5 01/12/2014 CML
Post Completion Conveyancing
Does the Kent Reliance (a trading name of OneSavings Bank plc) need to be sent the original mortgage deed and/or any other original title documents by their conveyancing panel ?
6.14.1c 01/12/2014 CML
buildings insurance total sum insured calculation

Last update 21/03/2019

Common questions asked concerning the Kent Reliance Conveyancing Panel from members of the public

My financial adviser has asked me for my law firm’s panel member for the Kent Reliance conveyancing panel. What is the best way to obtain this. I have called my local Kent Reliance office but they cant find it on their system.
the sensible thing to do is ask for this information from your solicitor. They should have a central record lender panel numbers including the Kent Reliance panel reference.
can you help? My solicitor is assuring me that she is duty-bound to conduct a Local Authority search as the firm are on the Kent Reliance approved lawyer panel. Is my lawyer correct?
Unfortunately both you and your lawyer have little choice here. Given that you are taking out a loan with Kent Reliance your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of Kent Reliance’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated Kent Reliance. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
Whilst your website is a good idea there are many lawyers listed near Manchester on the Kent Reliance conveyancing panel. Can you recommend a specific firm on the Kent Reliance approved panel?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
We're in London, First time buyers buying with a mortgage (lender is Kent Reliance , but our lawyer is on the Kent Reliance conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Kent Reliance conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
When it comes to lenders such as Kent Reliance do solicitors have to be pay a fee to be on the list of approved solicitors?
We are not aware of any lender fees to be on their panel although some do charge an administration charge to deal with the processing of the conveyancing panel application.
The for formalities of my purchase has taken place with a mortgage from Kent Reliance. Conveyancing was satisfactory but I feel I should register my dissatisfaction about Kent Reliance. How does one go about formally complaining?
All lenders have complaints procedures. Your first point of contact should be one of the Kent Reliance branches or the Customer Services Department at Kent Reliance head office. Ordinarily complaints to Kent Reliance are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
After much negotiation I have agreed a price on a house. My mortgage broker recommended their conveyancers I paid an upfront payment of 200. Soon after the conveyancers contacted me sheepishly admitting that they were not on the Kent Reliance conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Kent Reliance panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.