JPMorgan Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. It is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on JPMorgan’s changes. Notwithstanding that utilising this technology is not a condition for being on the JPMorgan panel, demonstrating you can stay up to date with JPMorgan’s Handbook requirements is a helpful support to your panel application and, more importantly, protect your panel standing.

The system generates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

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Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from JPMorgan are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, JPMorgan has made 36 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 75.8 days. In total, 18% of the sections of P2 of the UK Finance Lenders’ Handbook for JPMorgan have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Q and A’s regarding the JPMorgan Conveyancing Panel from members of the public

Much to my surprise I have been told by my broker that my the law firm I have appointed is not on the JPMorgan Conveyancing panel. How can I be certain that this is indeed the case?
The best course of action for you to take is to contact your conveyancer. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the conveyancing panel for JPMorgan.
can you help? My lawyer is informing me me that she is duty-bound to apply for a Local Authority search stemming from the fact that the firm are on the JPMorgan solicitor panel. The searches cost a lot of money. Can this be avoided?
Unfortunately both you and your lawyer have little choice here. Given that you are taking out a loan with JPMorgan your lawyer has to comply with their conditions as set out in their version of the CML Conveyancing Handbook. Your lawyer would have previously signed the Terms and Conditions of JPMorgan’s conveyancing panel appointment which obliges them to follow the CML Handbook requirements last updated JPMorgan. even if you were a cash buyer you would be ill advised not to carry out a local authority search.
Do all the firms listed on your search have online case tracking as I understood that this was a condition of being on the JPMorgan conveyancing panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
I am considering applying for a JPMorgan mortgage for purchase of a new build (under development) with 70% loan to value. Is it compulsory to choose a solicitor on the conveyancing panel for JPMorgan?
There is nothing to stop you using your solicitor but JPMorgan will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with an additional lawyer added to the mix, and it will undoubtedly be more expensive too.
In what circumstances might JPMorgan amend or withdraw their mortgage offer?
Lenders such as JPMorgan can withdraw their mortgage offer although this is unusual. should JPMorgan withdraw their offer they may or may not inform you or the lawyer as to their reasoning. There are various possible reasons but here are a number of examples:
  • Many mortgage offers have an expiry date. Your lawyer should check this. JPMorgan may amend or withdraw an offer before the end of its validation period if an offer extension is requested and following a re-evaluation of the property the value of the security is below a level which is acceptable to them.
  • If the financial circumstances of the borrower have changed to the detriment and the JPMorgan has been notified
  • Where the Lender’s right to possession is fettered in some way
  • If the lender reasonably suspects that the applicant, borrower, mortgagor or guarantor is involved in any criminal or fraudulent activity, including trading in illegal drugs or other substances, theft, robbery, deception or other serious offences, or if the applicant borrower, mortgagor or guarantor has a conviction for any serious criminal offence, including theft, deception, fraud, robbery or trade in illegal drugs or other substances;
  • If the solicitor on the JPMorgan conveyancing panel acting for the applicant, borrower, mortgagor or guarantor cannot comply with JPMorgan ‘s instructions
Completion of my purchase has taken place with a mortgage from JPMorgan. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about JPMorgan. How does one go about formally complaining?
Almost all lenders have complaints procedures. Your first point of contact should be one of the JPMorgan branches or the Customer Care Team at JPMorgan head office. We understand that complaints to JPMorgan are sorted out effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
It is not clear whether my mortgage offer requires a lease extension . I have called into my local branch JPMorgan on various occasions and told it wasn't a problem and they would lend. My solicitor - who is on the JPMorgan conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. Who do I believe?
Your lawyer has to follow the CML Handbook Part 2 requirements for JPMorgan. Unless your lawyer obtains specific confirmation in writing that JPMorgan will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask JPMorgan to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.