HSBC Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and PI insurers. It is a unique risk mitigation tool.

This software is the only way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on HSBC’s changes. Even though utilising the tool is not a condition for acceptance on the HSBC panel, demonstrating you can remain up to date with HSBC’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your firm’s panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

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Lenders often vary their requirements. The UK Finance Lenders’ Handbook requirements from HSBC are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, HSBC has made 675 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 4.0 days. In total, 46% of the sections of P2 of the UK Finance Lenders’ Handbook for HSBC have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
1.11a 30/10/2018 CML
General Mortgage Instructions
Contact details at HSBC Bank plc for conveyancing panel lawyers to obtain mortgage documentation
14.2.2 30/10/2018 CML
Post Completion Conveyancing
Which documents should approved lawyersfor HSBC Bank plc send the title deeds and documents following completion?
5.5.3b 22/10/2018 CML
Planning Permissions
HSBC Bank plc panel lawyers clarification as to whether they need to send an original/copy of any planning permissions
Lack of Planning Permission Indemnity Insurance
6.7.1 02/08/2018 CML
New Build Conveyancing
HSBC Bank plc panel conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
6.7.1 10/07/2018 CML
New Build Conveyancing
HSBC Bank plc approved conveyancer requirements for New Build Conveyancing : Home Warranty Schemes
10.7 02/07/2018 CML
Mortgage Advance and Certificate of Title
In the event of a delayed completion, when and how is advance to be returned to HSBC Bank plc by the conveyancing panel?
7.3 29/06/2018 CML
Occupiers at the Property
HSBC Bank plc panel conveyancer requirements for adult occupiers : Do HSBC Bank plc require a consent to mortgage from all occupants aged 17 or over
5.5.3d 28/06/2018 CML
Certificates of Lawful Use
HSBC Bank plc panel lawyers clarification as to whether they need to send any certificates of lawful use or development/established use certificates
Lack of Planning Permission Indemnity Insurance
10.7 26/10/2017 CML
Mortgage Advance and Certificate of Title
In the event of a delayed completion, when and how is advance to be returned to HSBC Bank plc by the approved lawyer?
4.1 26/10/2017 CML
Mortage valuation
Do HSBC Bank plc arrange for there to be a valuation report and if so, do they provide it to their approved lawyers ?

Last update 10/11/2018

FAQs for the HSBC Conveyancing Panel from members of the public

I have just been informed by my mortgage adviser that my property lawyer is not on the HSBC Conveyancing panel. What can I do to be sure that this is correct?
You need to contact your conveyancer. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the conveyancing panel for HSBC.
Our son is about to exchange on a new build apartment with a home loan from HSBC. His lawyer has said that there is a delay in receiving the ‘Disclosure of Incentive Form’. This document is news to me - what is it and who needs sight of it?
The document is intended to provide information to the main parties involved in the transaction. Therefore, it will be provided to your son’s lawyer who should be on the HSBC conveyancing panel as a standard part of the process, and to the surveyor when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the HSBC conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

Do all the firms listed on your directory have online case tracking as I understood that this was a condition of being on the HSBC conveyancing panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
The solicitors that I recently instructed on my purchase in Manchester has without warning shut down. I only went with them because I had to have a firm on the HSBC conveyancing panel and my family lawyer was not. I gave them a cheque for £150 in advance. What are my options?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they can let the sellers know that there may be a slight delay due to reasons beyond your control. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the HSBC conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors may be able to assist
We are getting a further advance on our mortgage from HSBC as we wish to carry out alterations or improvements our home. Do we need to appoint a solicitor on the HSBC conveyancing panel to deal with the legals?
HSBC do not ordinarily appoint firms on their conveyancing panel to deal with such a matter. If they did require any legal work then you would need to ensure that such a lawyer was on the HSBC panel
My offer was accepted on a property on the 12th March 2014, valuation was booked 4 days after, received a clean bill of health. Conveyancer appointed, so all that was missing was my mortgage offer. Having made daily calls to HSBC and chasing them on my offer I have now been told that my offer will not be issued unless the lawyer is on the HSBC conveyancing panel. Are HSBC entitled to hold back the Mortgage pending the lawyer being on the approved list?
Mortgage companies tend not to not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for HSBC to deal with your lawyers application to be on the HSBC conveyancing panel. There's no guarantee that your solicitors will be accepted.
I have instructed a lawyer having checked that they are on the HSBC conveyancing panel. Does my lawyer arrange the survey of the property? Or I've read lots of mortgage guides,I note that it is considered advisable to get your house surveyed prior to buying it. When I asked my solicitor - who is on the HSBC conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. Is that normal?
HSBC will need an independent valuation of the property. Your lawyer will not arrange this. Usually HSBC will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with HSBC you could contact your them to see if they have a list of approved surveyors.