HSBC UK Bank Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This software is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on HSBC UK Bank’s changes. Notwithstanding that utilising the tool is not a condition for acceptance on the HSBC UK Bank panel, demonstrating you can stay up to date with HSBC UK Bank’s Handbook requirements is a helpful support to your panel application and, more importantly, protect your firm’s panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces regulatory and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by HSBC UK Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from HSBC UK Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, HSBC UK Bank has made 55 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 49.6 days. In total, 7% of the sections of P2 of the UK Finance Lenders’ Handbook for HSBC UK Bank have been changed since 15/12/2008.

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Examples of recent questions relating to the HSBC Conveyancing Panel from members of the public

We are hoping to buy a 1 bedroom flat in Leeds with a mortgage from HSBC. We would like to retain our solicitor but HSBC says he's not on their "panel". We have to appoint one of the HSBC panel firms or keep our solicitor and pay for one of their panel ones to represent them. This seems very unfair; is there anything we can do?
Unfortunately,no. The mortgage offered to you is subject to its terms and conditions, one of which will be that lawyers will on the HSBC conveyancing panel. Until recently, most lenders had large numbers of law firms on their panels: a borrower could choose one for themselves, as long as it was on the lender's panel. The lender would then simply instruct the borrower's lawyers to act for the lender, too. You can use your lender's panel lawyers or you could borrow from another lender which does not restrict your choice. Another option that might be available is for your lawyer to apply to be on the conveyancing panel for HSBC
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company HSBC will not agree to this. Why was HSBC even consulted?
Your lawyer being on the HSBC conveyancing panel is duty bound to inform HSBC of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to HSBC then they would have to discontinue acting for you and HSBC.
Do all mortgage companies provide you with an approved list of solicitors? How do you know who is on the HSBC conveyancing panel?
The law firm practices themselves provide us confirmation that they are on the HSBC conveyancing panel as opposed to being supplied with a list from HSBC directly.
I am attempting to get my former partner taken off the mortgage deeds. Can HSBC really insist on which solicitor I can or can not use?
You can use any solicitor you like but HSBC then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the HSBC solicitors panel
Can you point me to a directory of HSBC panel solicitors on the Council of Mortgage Lender’s Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
Is it the case that all conveyancing lawyers on the HSBC conveyancing panel work on a no sale no fee basis?
There is generally no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their service
Completion of my remortgage has taken place with a loan from HSBC. Conveyancing was satisfactory but I feel I should register my dissatisfaction about HSBC. How do I make a complaint?
All lenders have complaints procedures. Your first point of contact should be one of the HSBC branches or the Customer Services Team at HSBC head office. In most cases complaints to HSBC are sorted out very quickly. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service with full details of your complaint.