Hinckley and Rugby Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. COMPLETIONmonitor is a unique risk mitigation tool.

This software is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on Hinckley and Rugby’s changes. While using the tool is not a condition for acceptance on the Hinckley and Rugby panel, demonstrating you can remain up to date with Hinckley and Rugby’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by Hinckley and Rugby

Lenders frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Hinckley and Rugby are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Hinckley and Rugby has made 72 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 37.9 days. In total, 28% of the sections of P2 of the UK Finance Lenders’ Handbook for Hinckley and Rugby have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Recent Changes Include

# Date Assoc. Changes Related To
14.2.2 05/04/2017 CML
Post Completion Conveyancing
Which documents should conveyancing panelfor Hinckley and Rugby Building Society send the title deeds and documents following completion?
6.14.1c 01/12/2014 CML
buildings insurance total sum insured calculation
6.14.2 01/12/2014 CML
requirement that all insurance risks are included
6.14.1 01/12/2014 CML
Building Insurance
Hinckley and Rugby Building Society panel lawyers additional requirements concerning building insurance
3.1.5 01/12/2014 CML
ID Documentation
Hinckley and Rugby Building Society approved lawyers requirements re ID Documentation: Further acceptable documents (if any)
6.14.1b 14/10/2014 CML
buildings insurance in joint names or lender interest noted
6.14.3 14/10/2014 CML
notification of non-renewal/cancellation for buildings insurance policy
14.1.5 30/06/2014 CML
Post Completion Conveyancing
Does the Hinckley and Rugby Building Society need to be sent the original mortgage deed and/or any other original title documents by their conveyancing panel ?
6.14.4 14/08/2013 CML
sending a copy of the buildings insurance policy and last premium
5.20.1 14/08/2013 CML
Solar Panels
Hinckley and Rugby Building Society requirements for conveyancing panel/approved lawyers as to whether Hinckley and Rugby Building Society need to be notified where the lease does not meet the CML minimum requirements for leases of roof space for solar PV panels

Last update 12/03/2019

Examples of recent questions relating to the Hinckley and Rugby Solicitor Panel from members of the public

Much to my surprise I have been told by my lender that my property lawyer is not on the Hinckley and Rugby Conveyancing panel. What can I do to check?
You need to contact your lawyer directly. You lawyer should advise you of the situation. If they are not on the panel they may recommend you to a firm that is on the conveyancing panel for Hinckley and Rugby.
We are only a couple days away from an exchange and my mum and dad having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to make a notification to my lender Hinckley and Rugby. Apparently, being on the Hinckley and Rugby conveyancing panel and acting on their behalf he must inform Hinckley and Rugby if the balance of the mortgage advance is not just from me. I advised the bank about my parent’s contribution when I applied for the home loan so is it really necessary for this now to be an issue?
Your lawyer is obliged to check with Hinckley and Rugby to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to Hinckley and Rugby if you agree, failing which, your lawyer must cease to continue acting.
I see that you have a search directory listing law firms on the Hinckley and Rugby conveyancing panel. Do firms pay you a commission if I appoint them for my own house purchase?
We are a listing service only for law firms wishing to communicate if they are on the Hinckley and Rugby conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
The lawyers that I recently instructed on my house acquisition in Manchester has without warning closed. I chose them because I needed a lawyer on the Hinckley and Rugby conveyancing panel and my preferred lawyer was not. I gave my credit card details for them to take £175 for searches. What are my options?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they advise the vendors that there may be a slight delay due to the problems encountered. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Hinckley and Rugby conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers may be able to help
Are all Conveyancing Quality Solicitors on the Hinckley and Rugby conveyancing panel?
A selection of lenders now use CQS as the starting point for Panel approval such as HSBC and Santander. The Law Society’s CQS accreditation however is no guarantee to lender panel acceptance. That being said,the Council of Mortgage Lenders have indicated that it is likely to become a pre-requisite for firms wishing to remain on their panels.
My brother and I have had an offer accepted on a flat I spoke to a conveyancer previously used by my dad and he recommended instructing a property lawyers approved by Hinckley and Rugby. The estate agent recommended two local firms so I asked Hinckley and Rugby if the 2 suggested solicitors are approved, which they are not. Hinckley and Rugby suggested that either practice can fill out the appropriate forms to become approved. Do I (1) save myself the aggravation and use one of Hinckley and Rugby 's conveyancing panel solicitors (2) Use the local solicitor and accept there may be delays etc as they go through the approval process.
Enquire of Hinckley and Rugby for conveyancing panel firms in your area. Lenders have them all over the country. You can also use our search tool at the top of this page to search for a lawyer on the Hinckley and Rugby conveyancing panel based on location. If you particularly like the sound of one of the local lawyers that you have spoken to ask them if they would go onto Hinckley and Rugby conveyancing panel as it may only take about 2-3 weeks. As long as they meet Hinckley and Rugby’s requirements it can be a very simple job for the solicitor. Other stuff will be going on in parallel (as you are at an early stage) so it may not delay matters.
The for formalities of my remortgage has taken place with a loan from Hinckley and Rugby. Conveyancing was satisfactory but I would like to complain about Hinckley and Rugby. How do I make a complaint?
Almost all lenders have complaints procedures. Your first point of contact should be one of the Hinckley and Rugby branches or the Customer Care Department at Hinckley and Rugby head office. Ordinarily complaints to Hinckley and Rugby are sorted out very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service with full details of your complaint.