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Hampden Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Hampden Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Hampden Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This software assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on Hampden’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for being on the Hampden panel, demonstrating you can stay up to date with Hampden’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, protect your panel status.

The software generates real-time alerts, automatically produces regulatory and CQS reports, and will improve your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by Hampden

Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Hampden are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Hampden has made 16 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 170.6 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Hampden have been changed since 15/12/2008.

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Q and A’s regarding the Hampden Solicitor Panel from members of the public

I would like to know the reason why all property lawyers aren't included on the Hampden Conveyancing panel?
As unjust as it may seem for Hampden to restrict who can act for them from the public’s or solicitor’s point of view, the other side of the coin is that the lenders are becoming ever more anxious and feel the necessary need to protect them from mortgage fraud and other illegal activities. As a result of this concern Hampden are limiting their conveyancing panel to a size that they are happy to control. The Hampden lawyer panel is not the most exclusive of all lenders
Expecting to move into my new home next Thursday. My conveyancing lawyer has asked me to provide him with a copy of the building insurance for the house as he says that he has to check this in has capacity as lawyer for Hampden. What risks do Hampden expect the insurance to cover?
Any lawyer on the Hampden conveyancing panel would need to check that the following risks are covered fire; lightning; aircraft; explosion; earthquake; storm; flood; escape of water or oil; riot; malicious damage; theft or attempted theft; falling trees and branches and aerials; subsidence; heave;landslip;collision;accidental damage to underground services;professional fees, demolition and site clearance costs; and public liability to anyone else. There are some other issues such as the level of excess that are set out in Hampden’s Part 2 requirements of the CML Handbook (last updated on Hampden). Being on the Hampden conveyancing panel your lawyer is expect to follow these instructions.
Do I have to visit the offices of the Hampden conveyancing panel solicitor to sign the legal charge? If so, I will appoint a lawyer who conducts conveyancing in Bristol so that I can pop in to their offices if required.
Whereas this was necessary twenty years ago, most lenders no longer require their conveyancing panel solicitor to witness the borrowers signature. You will still be obliged to provide ID Documents and there are still distinct advantages to using a local solicitor, in your case a conveyancing solicitor in Bristol .
The firm that just started acting on my purchase in Manchester has without warning shut down. They were on acting for me because I had to have a solicitor on the Hampden conveyancing panel and my previous lawyer was not. I gave my credit card details for them to take £175 for searches. What should be my next steps?
If you have an estate agent involved then let them know immediately so that they advise the vendors that there may be a slight delay due to reasons beyond your control. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You will need to appoint new lawyers that are on the Hampden conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors should be in a position to assist
Is it the case that all conveyancing solicitors on the Hampden conveyancing panel work on a no sale no fee basis?
There is generally no requirements by lenders for their firms to operate on a no-sale-no-fee basis. There a small number of lenders who operate a very restricted conveyancing panel managed by a third party company (often termed in the industry as a ‘gatekeeper’). That third party may impose certain conditions such as non-sale-no fee on the panel firms. If you require this as a condition of your conveyancing then you should check with the conveyancing firm that this is part of their package
I was thinking of purchasing my friend’s property. Once we agree a price, what’s the best way to proceed? I plan to obtain a mortgage with Hampden. Is there anyway to cut out the solicitors to save us both money? My dad reckons back in the day he did a lot of it himself, just went into the land registry office and providing them with the info they needed himself
If you are getting a mortgage with Hampden involved you will need to appoint a solicitor on the Hampden conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to Hampden. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the Hampden conveyancing panel.
The for formalities of my purchase has taken place with a loan from Hampden. Conveyancing was a necessary evil but I would like to complain about Hampden. How do I make a complaint?
All banks and building societies have complaints procedures. Your first point of contact should be one of the Hampden branches or the Customer Services Team at Hampden head office. We understand that complaints to Hampden are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.

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