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Hampden Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Hampden Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Hampden Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk management tool.

This software facilitates the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with alerts on Hampden’s changes. Notwithstanding that using the software is not a condition for acceptance on the Hampden panel, demonstrating you can stay up to date with Hampden’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces COLP and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Hampden

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Hampden are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Hampden has made 17 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 160.6 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Hampden have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Common questions asked concerning the Hampden Solicitor Panel from members of the public

I need to swap lawyers as my lawyer is not on the Hampden panel of conveyancing solicitors. Is it practical to instruct different lawyers?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Our conveyancer has identified a legal deficiency with the lease for the property we are buying. The other side have offered title insurance as a solution. We are content with insurance and will cover the costs. Our lawyer says that as he is on the Hampden conveyancing panel he must be satisfied that the lender is happy with this solution. Who is the client here, us or Hampden?
Just because you have a mortgage offer from Hampden does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and Hampden are the client. These conveyancing instructions must be adhered to by the Hampden conveyancing panel who has to balance acting for you and Hampden
Do all the licensed conveyancers and solicitor practices listed on your directory have online case tracking as I understood that this was a condition of being on the Hampden solicitor panel?
The Council of Mortgage Lenders or BSA do not require online case tracking. Some law firms operate such technology and some don't.
My lawyers in Manchester have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Hampden. Is it case that being on the Hampden conveyancing panel they need to have retained the file for a prescribed period?
Different lenders have different requirements but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Hampden Conveyancing Panel Terms. It might be worth you contacting Hampden directly.
Two weeks ago we had a mortgage agreed in principle with Hampden. Solicitors have been appointed? What is the average time that one could expect to receive a mortgage offer from Hampden?
There is no definitive answer here. Have Hampden done the survey? Have you advised Hampden as your lawyers details and checked that your lawyer is on the Hampden conveyancing panel? sometimes it can take as long as six weeks for a mortgage offer to be issued
I have not been happy with the level or service received from my lawyer. Is there a Hampden conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Hampden. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

My offer on house has been accepted, the seller does however have a dependent purchase. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties in the pipeline. My conveyancing solicitor has been instructed. What should be my next step? When should I get the mortgage app going with Hampden?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Hampden conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Hampden and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.

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