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Gen H Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Gen H Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Gen H Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. It is a unique risk mitigation tool.

This system optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with alerts on Gen H’s changes. Notwithstanding that utilising the software is not a prerequisite for Gen H , demonstrating you can stay up to date with Gen H’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, protect your panel status.

The software creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by Gen H

Lenders frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Gen H are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Gen H has made 116 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 23.5 days. In total, 32% of the sections of P2 of the UK Finance Lenders’ Handbook for Gen H have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Gen H Solicitor Panel Recently Asked Questions from members of the public

I instructed a law firm to conveyancing on my house purchase 4 weeks ago having applied for a mortgage with Gen H. The firm confirmed to me that they are on Gen H conveyancing panel and gave me their panel number. Gen H then told me that their panel number was dormant and would need to be reactivated. What do I do from here? Do I instruct a different law firm currently on the conveyancing panel for Gen H?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the Gen H as to how long they think it will take to get the firm to get back on the panel.
Our property lawyer is asking me for identification documents asserting that this forms part of his legal duty as a conveyancer on the Gen H Solicitor panel. Am I being spun a yarn?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with Gen H your lawyer also has to check ID documents to satisfy Gen H
I am planning to acquire a property and require a conveyancing solicitor in Birmingham who is on the Gen H conveyancing. Can you recommend a local solicitor?
Our service is a directory service for firms who wish to be listed as being on the approved conveyancing panel for Gen H . We don’t recommend any particular firm.
I am considering applying for a Gen H mortgage for purchase of a newly converted (under development) with 65 per cent loan to value. Is it compulsory to choose a solicitor on the conveyancing panel for Gen H?
There is nothing to stop you using your solicitor but Gen H will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with an additional lawyer added to the mix, and it will undoubtedly be more expensive too.
My husband and I are spending time viewing houses and now considering a potential offer. Is it best to have a conveyancer on ‘stand by’? I intend to finance via a mortgage with Gen H
You should start obtaining conveyancing quotes from solicitors ASAP. After you have chosen your lawyer and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Gen H , make sure you remember to check that your lawyer is on the Gen H conveyancing panel.
I am currently in the process of buying my council flat. I have a mortgage agreed with Gen H. Conveyancing is new to me. Can I proceed without a solicitor easily? I think we can but we keep being told I should use one. Any advice?
It is not advisable proceed with a house purchase without a solicitor. The council's solicitor are not acting for you. You need a solicitor for a number reasons. One of which is to verify what plans the Council have for repairs and refurbishment for the next five years. Many leaseholders have been stung for contributions of thousands of pounds. In any event if you are getting a mortgage with Gen H you will need to appoint a solicitor on the Gen H conveyancing panel.
Intending to buy a flat with a mortgage with Gen H. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Building Society if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the Gen H conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the Gen H conveyancing panel

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