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Gen H Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Gen H Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Gen H Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk mitigation tool.

This software is the only way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Gen H’s changes. Even though using this technology is not a condition for acceptance on the Gen H panel, demonstrating you can remain up to date with Gen H’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your firm’s panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces SRA and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Gen H

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Gen H are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Gen H has made 124 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 22.0 days. In total, 34% of the sections of P2 of the UK Finance Lenders’ Handbook for Gen H have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Gen H Solicitor Panel Example Support Desk Enquires from members of the public

I appointed a firm of solicitors to carry out on my house purchase six weeks ago having applied for a mortgage with Gen H. The firm reassured me that they are on Gen H conveyancing panel and provided me their panel number. Gen H then ,via my broker advised that their panel number was dormant and would need to be reactivated. What do I do from here? Do I instruct a different law firm listed on the approved panel for Gen H?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the Gen H conveyancing panel You may wish to enlist the help of your broker to check with the Gen H as to the time frame to get your lawyer reinstated on the panel once again.
Our lawyer has identified a problem with the lease for the apartment we are purchasing. The other side have put forward defective title insurance as a solution. We are content with insurance and will cover the costs. Our lawyer has advised that as he is on the Gen H conveyancing panel he must ensure that the lender is happy with this solution. Who is the client here, us or Gen H?
The short answer to your last question is that, notwithstanding the potential for a conflict of interest, you and Gen H are the client. A precondition to being on the Gen H approved panel is to comply with the CML Handbook requirements (last updated for this lender on Gen H). The CML Handbook conditions require your lawyer to disclose issues such as defects will the lease so that Gen H can be afforded the opportunity to check with their valuer as to the extent that the value of the property is affected . Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
Do banks and building societies provide you with an approved list of solicitors? How do you know who is on the Gen H conveyancing panel?
The firms themselves provide us confirmation that they are on the Gen H conveyancing panel as opposed to being supplied with a list from Gen H directly.
I am purchasing a semi-detached house and getting a mortgage with Gen H. Can I do my own conveyancing?
Leaving aside the complexities and merits of DIY conveyancing you will have to appoint a solicitor on the Gen H conveyancing panel to look after their interests. Most people therefore find it easier to let the solicitor act for them and the lender. Furthermore there is minimal cost savings to made in you doing to conveyancing for yourself and another lawyer conducting the conveyancing for the lender. Please feel free to use the search tool to find a lawyer on the Gen H conveyancing panel in your location.
I previously instructed online solicitors located in Bristol who are on the Gen H solicitor panel. They have just invoiced me a separate fee of £175 for dealing with the Gen H mortgage. Is this a supplemental conveyancing fee set by Gen H?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by Gen H but by your lawyers. Some firms on the Gen H will charge an ‘acting for lender’ fee but plenty of firms include it on their overall fee.
My existing mortgage is with Gen H. My godfather retired last week and wants to pay off my mortgage. After Gen H is paid, I want to transfer the property to my mother's name; How long will it roughly take? Do we need two separate solicitors on the Gen H conveyancing panel? I do not intend to live at the property once the Gen H mortgage is discharged.
You will need a solicitor but they need not be on the Gen H conveyancing panel. You will need a solicitor to draw up the transfer and to deal with the Land Registry formalities. The only thing you need to consider is that by selling at an undervalue so ask your lawyer about the implications. There could be an inheritance tax issue if you die within 7 years of this. There's no capital gains tax for you as it is your main residence.
I have instructed a lawyer having made sure that they are on the Gen H conveyancing panel. Does my lawyer arrange the survey of the property? Or Having read lots of house buying,I note that it is considered advisable to get your house surveyed prior to buying it. When I asked my solicitor - who is on the Gen H conveyancing panel - on this she said they don't do this and I need to contract an independent surveyor. Is that normal?
Gen H will need an independent valuation of the property. Your lawyer will not arrange this. Usually Gen H will appoint their own surveyor to do this, and you will have to pay for it. Remember that this is a valuation for mortgage purposes and not a survey. You may wish to consider appointing your own surveyor to carry out a survey or prepare a home buyers report on the property. It is up to you to satisfy yourself that the property is structurally sound before you buy it. If the survey or report reveals that building work is needed, you should tell your solicitor. You may wish to renegotiate with the seller. or Your lawyer will not organise the survey but they may be able to put you in touch with a local one that they recommend. RICS offers a find a surveyor service (just google it) where you can search for a qualified surveyor by postcode. As you are getting a mortgage with Gen H you could contact your them to see if they have a list of approved surveyors.

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