Fleet Mortgages Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Fleet Mortgages’s changes. While utilising this technology is not a condition for being on the Fleet Mortgages panel, demonstrating you can stay up to date with Fleet Mortgages’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel standing.

The software generates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. It is also simply to use, cost-effective and, for many firms, leads to a PII saving.

Find a Law Firm approved by Fleet Mortgages

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from Fleet Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Fleet Mortgages has made 57 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 47.9 days. In total, 18% of the sections of P2 of the UK Finance Lenders’ Handbook for Fleet Mortgages have been changed since 15/12/2008.

To find out more about lender panel compliance,

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Q and A’s regarding the Fleet Mortgages Solicitor Panel from members of the public

I need to swap lawyers as my lawyer is not on the Fleet Mortgages panel of conveyancing solicitors. How easy is it to change conveyancer?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Our solicitor has identified a defect with the lease for the apartment we are purchasing. The other side have suggested title insurance as a solution. We are content with insurance and will pay for it. Our lawyer has advised that as he is on the Fleet Mortgages conveyancing panel he must check that the lender is happy with this solution. Who is the client here, us or Fleet Mortgages?
Just because you have a mortgage offer from Fleet Mortgages does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and Fleet Mortgages are the client. These conveyancing instructions have to be complied with by the Fleet Mortgages conveyancing panel who has to balance acting for you and Fleet Mortgages
I see that you have a post code search directory listing firms on the Fleet Mortgages conveyancing panel. Do firms pay you a commission if I appoint them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Fleet Mortgages conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
Please explain the implications if my solicitor is expelled from the Fleet Mortgages Conveyancing panel in advance of the completion date?
First, this is very unlikely to happen. In most cases even where a law firm is removed off of a panel the lender would allow the completion to go ahead as the lender would appreciate the difficulties that they would place you in if you have ti instruct a new solicitor days before completion. In a worst case scenario where the lender insists that you instruct a new firm then it is possible for a very good lawyer to expedite the conveyancing albeit that you may pay a significant premium for this. The analogous situation is where a buyer instructs a lawyer, exchanges contracts and the law firm is shut down by the regulator such as the SRA. Again, in this situation you can find lawyers who can troubleshoot their way to bring the conveyancing to a satisfactory conclusion - albeit at a cost.
In what circumstances might Fleet Mortgages amend or withdraw their mortgage offer?
Banks and Building Societies such as Fleet Mortgages can revoke their mortgage offer although this is unusual. should Fleet Mortgages withdraw their offer they may or may not inform you or the lawyer as to their reasoning. There are many potential reasons but here are a few examples:
  • Where information comes to Fleet Mortgages ‘s attention regarding the customers or the security that they were not aware of prior to offer that affects their original decision to lend
  • If the borrower informs Fleet Mortgages of a change in the loan amount agreed
  • A cashback to the buyer, or | part of the price includes a non-cash incentive to the buyer (eg paid stamp duty land tax),or | any indirect incentive (cash or non cash) or rental guarantee, of which the lender was previously unaware
  • Where the lender has to take account a recent change in taxation
  • Where the lender is on notice of a restriction or a right of pre-emption which is not at market value
My husband and I are at the point of viewing houses and now considering a potential offer. Is it premature to have a solicitor in place? I intend to finance via a home loan with Fleet Mortgages
You should start obtaining conveyancing quotes from solicitors ASAP. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the estate agent. As you are getting a mortgage with Fleet Mortgages , make sure you remember to check that your lawyer is on the Fleet Mortgages conveyancing panel.
Completion of my remortgage has taken place with a mortgage from Fleet Mortgages. Conveyancing was a necessary evil but I feel I should register my dissatisfaction about Fleet Mortgages. How does one go about formally complaining?
Almost all lenders have complaints procedures. Your first point of contact should be one of the Fleet Mortgages branches or the Customer Services Department at Fleet Mortgages head office. Ordinarily complaints to Fleet Mortgages are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service with full details of your complaint.