First Direct Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the First Direct Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the First Direct Conveyancing Panel?
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COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by professional indemnity insurers. It is a unique risk mitigation tool.

This software is the only way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on First Direct’s changes. While using this technology is not a prerequisite for First Direct , demonstrating you can remain up to date with First Direct’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your panel standing.

The software generates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for many firms, leads to reduced PII premiums.

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Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from First Direct are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, First Direct has made 257 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 10.6 days. In total, 14% of the sections of P2 of the UK Finance Lenders’ Handbook for First Direct have been changed since 15/12/2008.

To find out more about lender panel compliance,

Q and A’s regarding the First Direct Conveyancing Panel from members of the public

What is the rationale as to why all UK lawyers are not on the First Direct Conveyancing panel?
Pre- 2008 most lenders had an appetite for risk which was higher than today. The Financial Services Authority in 2010 conducted a thematic review into mortgage fraud which concluded: know the conveyancing solicitors that you are dealing with. Consequently, lenders have regularly sought more information from law firms about their operations and the individuals who work for them and set certain criteria such a completing on a minimum number of transactions. Many firms that have been excluded from lender panels have 100% healthy track record, no complaints and no claims and didn't just 'dabble' in conveyancing. Such firms were never going to meet the criteria of volume of transactions the lenders required.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company First Direct will not agree to this. Why was First Direct even consulted?
Your lawyer being on the First Direct conveyancing panel is duty bound to inform First Direct of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to First Direct then they would have to discontinue acting for you and First Direct.
Do I need to have a meeting at the offices of the First Direct conveyancing panel solicitor to sign the mortgage deed? If so, I will appoint a lawyer who conducts conveyancing in Newcastle so that I can attend their offices if required.
Most conveyancing panel lawyers for First Direct undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
I am considering applying for a First Direct mortgage for purchase of a new build (under development) with 70% LTV. Is it compulsory to choose a solicitor on the conveyancing panel for First Direct?
There is nothing to stop you using your solicitor but First Direct will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with two solicitors involved, and it will undoubtedly be more expensive too.
I was thinking of purchasing my friend’s property. Assuming we can agree a figure, what’s the best way to move forward? I hope to get a mortgage with First Direct. Is there anyway to cut out the solicitors to save us both money? My dad reckons back in the day he did a lot of it himself, just went into the land registry office and providing them with the info they needed himself
If you are getting a mortgage with First Direct involved you will need to appoint a solicitor on the First Direct conveyancing panel. We would not encourage you to both use the same solicitors' firm. There are clear conflict of interest issues and it's not going to make a huge difference to the speed of the overall process. So as not to hold things us you should pass on your solicitors details to First Direct. Feel free to use our search tool to look for a licensed conveyancer or solicitor on the First Direct conveyancing panel.
Planning on purchasing a flat with a mortgage with First Direct. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Lender if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the First Direct conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the First Direct conveyancing panel
My ex -wife’s name is on the First Direct mortgage of my property but not on the land registry. The apartment was transferred to me on our divorce many years ago by way of a sealed court order. Does my ex still have a say on the sale even though the land registry showing the property in my name alone? Will I be required to take her name of the First Direct mortgage in order to sell?
In terms of the First Direct mortgage, it is unusual that your ex-wife’s name remains on the mortgage but not on the title. It is conceivable that this is an oversight on the part of your conveyancers to ensure that her name was removed or even an administrative error on the part of First Direct in failing to update their data. In any event, it should cause difficulty providing her name no longer appears on the Land Registry title and you have a court order ordering that the property is transferred to you.

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