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Family Building Society Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Family Building Society Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Family Building Society Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. COMPLETIONmonitor is a unique risk management tool.

This software optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with automatic updates on Family Building Society’s changes. Even though using COMPLETIONmonitor is not a condition for being on the Family Building Society panel, demonstrating you can stay up to date with Family Building Society’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, protect your panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by Family Building Society

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Family Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Family Building Society has made 140 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 19.5 days. In total, 46% of the sections of P2 of the UK Finance Lenders’ Handbook for Family Building Society have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Family Building Society Solicitor Panel Sample Enquires to our Call Center from members of the public

Am I correct in assuming that the fact that my conveyancer is not isted on the Family Building Society Solicitor panel that there is a problem with the standard of the firm’s conveyancing?
It would not be wise to jump to that conclusion. There are all sorts of perfectly reasonable explanations. A recent report by the solicitors regulator indicated 76% of law firms surveyed had been removed from at least one lender panel. The most common reasons for removal are: (1) lack of transactions (2) the lawyer is a sole practitioner (3) as part of the HSBC panel reduction (4) regulatory contact by SRA (5) accidental removal. If you are concerned you should simply call the firm and ask them why they are no longer on the approved list for Family Building Society.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company Family Building Society will not agree to this. Why was Family Building Society even consulted?
Your lawyer being on the Family Building Society conveyancing panel is duty bound to inform Family Building Society of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to Family Building Society then they would have to discontinue acting for you and Family Building Society.
What tools are available to find a local solicitor on the Family Building Society conveyancing panel? I have a car and am prepared to travel up to 10 miles to meet the lawyer.
You can use the find a conveyancing panel search on this page. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Family Building Society solicitor panel.
The lawyers that I appointed last week on my purchase in Hendon has without warning closed. I only went with them because I had to have a lawyer on the Family Building Society conveyancing panel and my family lawyer was not. I paid them £200 on account. What should be my next steps?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they advise the vendors that there may be a slight delay due to the problems encountered. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the Family Building Society conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors should be in a position to help
Two weeks ago we had a mortgage agreed in principle with Family Building Society. Solicitors have been chosen? How long does it take for Family Building Society to send the offer to our conveyancer
Some lenders take longer than others. Have Family Building Society conducted the valuation? Have you advised Family Building Society as your lawyers details and checked that your lawyer is on the Family Building Society conveyancing panel? It is not unusual for a mortgage offer to take a month to come through
We have agreed to purchase a house.One unusual aspect is that the roof has a solar panel. Family Building Society have issued a mortgage offer so presumably this is not a concern to them. Why is my solicitor raising questions about the panel?
Given that you are obtaining a mortgage with Family Building Society your lawyer must to check the Family Building Society conveyancing instructions contained in the Part of CML Handbook for Family Building Society . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to Family Building Society where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. The CML are developing guidance for Northern Ireland and Scotland.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Family Building Society conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Family Building Society about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is addressed by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

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