Cynergy Bank Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. It is a unique risk mitigation tool.

This software facilitates the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with automatic updates on Cynergy Bank’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for being on the Cynergy Bank panel, demonstrating you can stay up to date with Cynergy Bank’s Handbook requirements is an excellent support to your panel application and, more importantly, safeguard your firm’s panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by Cynergy Bank

Lenders often vary their requirements. The UK Finance Lenders’ Handbook requirements from Cynergy Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Cynergy Bank has made 169 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 16.2 days. In total, 40% of the sections of P2 of the UK Finance Lenders’ Handbook for Cynergy Bank have been changed since 15/12/2008.

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Recent Changes Include

# Date Assoc. Changes Related To
1.11a 06/12/2018 CML
14.2.1 06/12/2018 CML
16.5.3a 06/12/2018 CML
6.4.5 06/12/2018 CML
6.7.1 11/01/2018 CML
5.14.9 02/08/2017 CML
16.3.7a 07/03/2017 CML
5.13.1 07/03/2017 CML Insolvency Act Indemnity Insurance Deed of Gift Indemnity Insurance
5.15.2a 07/03/2017 CML
5.5.3a 07/03/2017 CML Lack of Planning Permission Indemnity Insurance

Last update 14/09/2019

Frequently asked questions relating to the Bank of Cyprus UK Solicitor Panel from members of the public

My lawyer is not listed on the Bank of Cyprus UK Solicitor Panel. Is it possible for me to continue with my preferred solicitor even though they are not on the Bank of Cyprus UK panel?
You will need to have a conveyancer complete the legal work required when you take out a Bank of Cyprus UK mortgage to buy your property. They’ll carry out all the necessary legal checks on the property, make sure that you’re properly registered as the owner and ensure that all the necessary mortgage documentation is in place. You can instruct a conveyancing firm of your choice. However, if the firm selected is not a member of the Bank of Cyprus UK conveyancing panel additional costs will be incurred as separate legal representation will be required by Bank of Cyprus UK. Conveyancing panel applications can be submitted, so if your conveyancer has not previously applied for membership they can do so.
My lawyer has spotted a discrepancy when comparing the assumptions in Bank of Cyprus UK’s valuation survey and what is revealed within the legal papers for the property. My lawyer has advised that as he is on the Bank of Cyprus UK conveyancing panel he needs to check that the lender is with this discrepancy and is still content to lend. Is my solicitor’s stance legitimate?
A precondition to being on the Bank of Cyprus UK approved panel is to comply with the CML Handbook requirements (last updated for this lender on Bank of Cyprus UK) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I note that you have a search directory listing law firms on the Bank of Cyprus UK conveyancing panel. Do firms pay you a commission if I instruct them for my conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Bank of Cyprus UK conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
We're in Wales, First time buyers purchasing with a mortgage (lender is Bank of Cyprus UK , but our lawyer is on the Bank of Cyprus UK conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the Bank of Cyprus UK conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
I am buying a property where the roof has a solar panel. Solicitors conducting should look into this right? Will my lender Bank of Cyprus UK be concerned
As you are obtaining a mortgage with Bank of Cyprus UK your lawyer must to check the Bank of Cyprus UK conveyancing instructions contained in the Part of CML Handbook for Bank of Cyprus UK . The CML Handbook contains minimum requirements for solar panel roof-space leases, and solicitors are required to report to Bank of Cyprus UK where a lease does not meet these requirements. The requirements relate to the installation of panels on properties in England and Wales. The CML are developing guidance for Northern Ireland and Scotland.
The for formalities of my remortgage has taken place with a mortgage from Bank of Cyprus UK. Conveyancing was of an acceptable standard but I would like to complain about Bank of Cyprus UK. How does one go about formally complaining?
Most banks and building societies have complaints procedures. Your first port of call should be one of the Bank of Cyprus UK branches or the Customer Services Team at Bank of Cyprus UK head office. In most cases complaints to Bank of Cyprus UK are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service who will take matters further.
Me and my partner are purchasing a terraced house in Hendon. Conveyancing solicitors in Hendon need to beinstructed. My brokeradvised that we make sure that the conveyancer in Hendon is on the Bank of Cyprus UK panel. Aren't all lawyers on the Bank of Cyprus UK panel?
It is not that case that all Hendon conveyancing solicitors are on the Bank of Cyprus UK conveyancing panel. 7 people a month use our search tool to locate a Hendon conveyancing practitioner on the on the Bank of Cyprus UK approved list of lawyers.