Cynergy Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Cynergy Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Cynergy Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system is the only way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with alerts on Cynergy Bank’s changes. Even though utilising the tool is not a condition for being on the Cynergy Bank panel, demonstrating you can stay up to date with Cynergy Bank’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your firm’s panel standing.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Cynergy Bank

Banks and building societies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Cynergy Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Cynergy Bank has made 193 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.1 days. In total, 42% of the sections of P2 of the UK Finance Lenders’ Handbook for Cynergy Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,

Cynergy Bank Solicitor Panel Sample Enquires to our Call Center from members of the public

My mortgage broker has asked me for my solicitor’s panel member for the Cynergy Bank conveyancing panel. Can you suggest how I find this out. I have called my local Cynergy Bank office but they cant find it on their system.
You are best placed to get this information from your conveyancing lawyer. They should have a central record lender panel numbers including the Cynergy Bank panel reference.
My lawyer has uncovered a difference between the assumptions in Cynergy Bank’s valuation survey and what is in the conveyancing documents. My lawyer has advised that as he is on the Cynergy Bank conveyancing panel he is duty bound to check that the bank is with this discrepancy and is still content to lend. Is my solicitor’s approach correct?
A precondition to being on the Cynergy Bank approved panel is to comply with the CML Handbook requirements (last updated for this lender on Cynergy Bank) which do require that your lawyer disclose any incorrect assumptions in the lender’s valuation report and the legal papers. Should you refuse to allow your lawyer to make the appropriate notification then your lawyer will have no choice but to discontinue acting for you.
I see that you have a post code search directory identifying solicitors on the Cynergy Bank conveyancing panel. Do firms pay you a commission if I instruct them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the Cynergy Bank conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
My conveyancers in Leeds have advised me that no longer have my conveyancing file. At the time of my purchase I took out a mortgage with Cynergy Bank. Is it case that being on the Cynergy Bank conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Cynergy Bank Conveyancing Panel Terms. It might be worth you contacting Cynergy Bank directly.
We have agreed a price on a flat I spoke to a solicitor recommended by my mum and he suggested using a property lawyers approved by Cynergy Bank. The estate agent recommended two local firms so I asked Cynergy Bank if the 2 suggested solicitors are approved, which they are not. Cynergy Bank suggested that either firm can fill out the appropriate forms to become approved. Do I (1) save myself the aggravation and use one of Cynergy Bank 's conveyancing panel solicitors (2) Use the local solicitor and accept there may be delays etc as they go through the approval process.
Enquire of Cynergy Bank to suggest a law firm in your location. Most banks have lawyers on their panel throughout the UK. You can also use our search tool at the top of this page to search for a lawyer on the Cynergy Bank conveyancing panel based on location. If you particularly like the sound of one of the local lawyers that you have spoken to ask them if they would go onto Cynergy Bank conveyancing panel as it may only take about 2-3 weeks. As long as they meet Cynergy Bank’s requirements it can be a very simple job for the solicitor. Other stuff will be going on in parallel (as you are at an early stage) so it may not delay matters.
I am due to exchange contracts on my flat. I had a double glazing fitted in month 6 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s lender, Cynergy Bank are being difficult. The solicitor who is on the Cynergy Bank conveyancing panel is recommending indemnity insurance as a solution but Cynergy Bank are requiring a building regulation certificate. Why do Cynergy Bank have a conveyancing panel of they don’t accept advice from them?
It is probably the case that Cynergy Bank have referred the matter to their valuer. The reason why Cynergy Bank may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.
Planning on purchasing a flat with a mortgage with Cynergy Bank. I have received an online quote from a licensed conveyancer, which states: "There will be no charge for dealing with the Building Society if you are obtaining a mortgage". I take this to mean that there will be no additional fee if the solicitor is on the Cynergy Bank conveyancing panel. I wanted to make sure it means there will be no additional fees for dealing with the mortgage.
They are simply saying that the cost for acting for the lender is included in the fee being quoted. It is worth you checking that they are on the Cynergy Bank conveyancing panel

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