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RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk management tool.

This system optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on RBS - Direct Line One’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for acceptance on the RBS - Direct Line One panel, demonstrating you can remain up to date with RBS - Direct Line One’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, protect your panel status.

The system creates real-time alerts, automatically produces SRA and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by RBS - Direct Line One

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 183 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.9 days. In total, 45% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

To find out more about lender panel compliance,
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RBS - Direct Line Conveyancing Panel : Questions and Answers from members of the public

I am obtaining a mortgage with RBS - Direct Line. I intend to retain the legal services of a Licensed Conveyancer. Does the RBS - Direct Line Conveyancing panel allow for Licensed Conveyancers
RBS - Direct Line’s conveyancing panel is, like many other lenders associated to the Council or Mortgage Lenders or BSA, open to Licensed Conveyancers regulated by the CLC.
We are due to exchange on the purchase a house but as a result of damage from the recent storms I have agreed compensation from the seller of £3k approx by way of a reduction in the price. This was going to be dealt with as part of the conveyancing process but my mortgage company RBS - Direct Line will not agree to this. Why was RBS - Direct Line even consulted?
Your lawyer being on the RBS - Direct Line conveyancing panel is duty bound to inform RBS - Direct Line of any changes to the purchase price. If you were to refuse your lawyers to disclose the reduction to RBS - Direct Line then they would have to discontinue acting for you and RBS - Direct Line.
I note that you have a search directory identifying solicitors on the RBS - Direct Line conveyancing panel. Do firms pay you a commission if I instruct them for my own conveyancing?
We are a listing service only for law firms wishing to communicate if they are on the RBS - Direct Line conveyancing panel or other lender panels. We do not charge referral fees to the any conveyancer that you subsequently appoint.
I was supposed to move into my dream home yesterday. My solicitor is on the RBS - Direct Line solicitors panel but has changed address in the past couple of months and had not informed RBS - Direct Line of their new address. RBS - Direct Line has locked down the release of mortgage funds as the information from the solicitors isn't correct.
This is a rare situation indeed. The majority of lender Terms of Conveyancing Panel Appointment specifically oblige the solicitor to inform the lender of an address change. Your solicitor needs to treat this with the utmost urgency. Do speak with or register your concern with the senior partner (assuming he or she is not your direct lawyer). Most lenders would be reasonable in this situation and expedite the resolution of this issue. It may be prudent to enlist the help of your local RBS - Direct Line branch or your mortgage broker to see if they can help.
I am about to exchange contracts on a purchase with a mortgage from RBS - Direct Line. The report from my solicitor mentions that RBS - Direct Line could withdraw their offer before completion. Is this right?
Lenders such as RBS - Direct Line can revoke their mortgage offer although this rarely happens. should RBS - Direct Line withdraw their offer they may or may not inform you or the lawyer as to the reasons why. There are various possible reasons but here are a few examples:
  • If the financial circumstances of the borrower have changed to the detriment and the RBS - Direct Line has been notified
  • Situations where information provided by the borrower that enabled the lender to make a lending decision is fraudulent, incorrect or misleading.
  • Following advice from the property assessor on their lender panel or If the lender has doubts about the effectiveness of the valuation as a result of subsequent events or information received post valuation but pre completion
  • Where the lender is on notice of a restriction or a right of pre-emption which is not at market value
  • If the lender reasonably suspects that the applicant, borrower, mortgagor or guarantor is involved in any criminal or fraudulent activity, including trading in illegal drugs or other substances, theft, robbery, deception or other serious offences, or if the applicant borrower, mortgagor or guarantor has a conviction for any serious criminal offence, including theft, deception, fraud, robbery or trade in illegal drugs or other substances;
I was told two weeks ago that my mortgage has been agreed to by RBS - Direct Line. Is it usual for RBS - Direct Line to only issue the offer once my solicitor is approved on their conveyancing panel?
Mortgage companies tend not to not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for RBS - Direct Line to deal with your lawyers application to be on the RBS - Direct Line conveyancing panel. There's no guarantee that your solicitors will be accepted.
My husband and I are taking a long lease of a 1st floor apartment in Hendon. Conveyancing solicitors in Hendon will soon beappointed. My friendadvised that we double-check that the conveyancing practitioner in Hendon is on the RBS - Direct Line approved list of lawyers. Is this right?
Not all Hendon conveyancing solicitors are on the RBS - Direct Line conveyancing panel. 8 people a month use our search tool to locate a Hendon conveyancing lawyer on the on the RBS - Direct Line approved list of lawyers.

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