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RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers. It is a unique risk management tool.

This software optimises the way you can demonstrate to lender panels that you are, and can stay fully compliant with their requirements, with notifications given on RBS - Direct Line One’s changes. Even though utilising the software is not a prerequisite for RBS - Direct Line One , demonstrating you can remain up to date with RBS - Direct Line One’s Handbook requirements is an excellent support to your application to their lender panel and, just as importantly, safeguard your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will improve your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, results in a PII saving.

Find a Law Firm approved by RBS - Direct Line One

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 183 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.9 days. In total, 45% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

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FAQs : The RBS - Direct Line Conveyancing Panel from members of the public

Is the fact that my solicitor is not on the RBS - Direct Line Solicitor panel that there is a problem with the quality of his work?
That would more than likely be a wrong assumption to make. There are all sorts of perfectly reasonable explanations. A recent report by the solicitors regulator indicated 76% of law firms surveyed had been removed from at least one lender panel. The most common reasons for removal are: (1) lack of transactions (2) the lawyer is a sole practitioner (3) as part of the HSBC panel reduction (4) regulatory contact by SRA (5) accidental removal. If you are concerned you should simply call the firm and ask them why they are no longer on the approved list for RBS - Direct Line.
My son-in-law is about to exchange on a newly built flat with a home loan from RBS - Direct Line. His conveyancer has advised him of a delay in receiving the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The document is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the RBS - Direct Line conveyancing panel as a standard part of the process, and to the valuer when asked.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the RBS - Direct Line conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

Whilst your website is a good idea there are many lawyers listed near Middlesbrough on the RBS - Direct Line conveyancing panel. It would be a lot more helpful if you could recommend a specific firm on the RBS - Direct Line approved panel?
We are not in the business of recommending one firm above another as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. We recommend that you speak to 3 or 4 lawyers listed before you make your choice..
We're in Wales, FTBs buying with a mortgage (lender is RBS - Direct Line , but our lawyer is on the RBS - Direct Line conveyancing panel). How long should the conveyancing process take?
The fact that your lawyer is on the RBS - Direct Line conveyancing panel is a help. It would almost certainly delay matters if they were not. However, no conveyancer should guarantee a time-frame for your conveyancing due to third parties outside of our control such as delays caused by lenders,conveyancing search providers or by the other side’s solicitors. The time taken is often determined by the number of parties in a chain
I currently have a mortgage with with RBS - Direct Line. Conveyancing has been completed some time ago. If I am intending to rent out my property and do not currently have a buy-to-let mortgage do I need to remortgage to a BTL mortgage or inform RBS - Direct Line?
You must advise RBS - Direct Line in advance of letting out your property as this is likely to be a breach of RBS - Direct Line’s mortgage conditions. In many cases banks or building societies will permit you to let out your former home without needing to switch to a buy-to-let mortgage but some lenders will add a surcharge to your mortgage rate to reflect the higher risk. You should contact RBS - Direct Line directly. It should not be necessary to do this via a RBS - Direct Line conveyancing panel lawyer.
I recently had an offer accepted on an apartment. My mortgage broker recommended their conveyancers I paid an upfront payment of 175. Soon after the conveyancers contacted me to say that they were not on the RBS - Direct Line conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the RBS - Direct Line panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.
RBS - Direct Line have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up RBS - Direct Line or your broker and complete any relevant paperwork. RBS - Direct Line will tell you what documents they want. RBS - Direct Line will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. RBS - Direct Line will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.

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