RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

Card image cap
How can my firm apply to be on the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status
Card image cap
How can my firm be reinstated onto the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk mitigation tool.

This system assists the way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on RBS - Direct Line One’s changes. Notwithstanding that using the software is not a prerequisite for RBS - Direct Line One , demonstrating you can remain up to date with RBS - Direct Line One’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, protect your firm’s panel status.

The system creates real-time alerts, automatically produces compliance and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

Find a Law Firm approved by RBS - Direct Line One

Mortgage companies frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 183 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.9 days. In total, 45% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

To find out more about lender panel compliance,

RBS - Direct Line Conveyancing Panel : Questions and Answers from members of the public

I am obtaining a mortgage with RBS - Direct Line. my intention is to enlist the help of a Licensed Conveyancer. Does the RBS - Direct Line Conveyancing panel allow for Licensed Conveyancers
RBS - Direct Line’s conveyancing panel is, like many other lenders associated to the CML or BSA, open to Licensed Conveyancers regulated by the Council of Licensed Conveyancers.
Much to my surprise my solicitor has requested from me proof of ID documents saying that this is part of his obligations as a solicitor on the RBS - Direct Line Conveyancing panel. Is this right?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with RBS - Direct Line your lawyer also has to check ID documents to satisfy RBS - Direct Line
Do I need to pop into the offices of the RBS - Direct Line conveyancing panel solicitor to sign the legal charge? If so, I will instruct a firm who offer conveyancing in Liverpool so that I can attend their offices when needed.
Most conveyancing panel lawyers for RBS - Direct Line undertake all of the work via the post, internet or over the phone. This means that they can undertake your Conveyancing Transaction no matter where you live in England or Wales. However you should check if you can still book an appointment to go into appointed conveyancing lawyer if you prefer.
The solicitors that I appointed last week on my house acquisition in Brighton has suddenly shut down. I chose them because I had to have a solicitor on the RBS - Direct Line conveyancing panel and my preferred lawyer was not. I gave my credit card details for them to take £175 for searches. What are my options?
Assuming that you have an Estate Agent in the equation then inform them straight away so that they advise the vendors that there may be a slight delay due to the problems encountered. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You will need to appoint new lawyers that are on the RBS - Direct Line conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new solicitors may be able to help
In what circumstances might RBS - Direct Line amend or withdraw their mortgage offer?
Lenders such as RBS - Direct Line can withdraw their mortgage offer although this is unusual. If RBS - Direct Line withdraw their offer they may or may not inform you or the lawyer as to their reasoning. There are many potential reasons but here are a few examples:
  • Amendments if purchase price adjusted and the loan to value limits exceeded by this. Please note that RBS - Direct Line conveyancing panel solicitors would be obliged to notify RBS - Direct Line of a change in the price of the property.
  • Situations where information provided by the borrower that enabled the lender to make a lending decision is fraudulent, incorrect or misleading.
  • Where to proceed with the Mortgage offer would be unlawful
  • Where the lender has to take account a recent change in law
  • If the lender reasonably suspects that the applicant, borrower, mortgagor or guarantor is involved in any criminal or fraudulent activity, including trading in illegal drugs or other substances, theft, robbery, deception or other serious offences, or if the applicant borrower, mortgagor or guarantor has a conviction for any serious criminal offence, including theft, deception, fraud, robbery or trade in illegal drugs or other substances;
RBS - Direct Line have agreed my mortgage in principle, my offer on house has been accepted, now what?
The estate agent will want to know who your solicitors are (make sure these solicitors are on the lenders panel). Call up RBS - Direct Line or your broker and complete any relevant paperwork. RBS - Direct Line will tell you what documents they want. RBS - Direct Line will instruct a valuer. The valuer will get in touch with the estate agent or seller to book an appointment. Once conducted (assuming no problems) it takes about week to get a mortgage offer. RBS - Direct Line will issue the offer to you and your lawyer. The transaction will then take it’s course according the nature and complexity of the conveyancing.
We are are acquiring a penthouse in Hendon. Conveyancing solicitors in Hendon need to beretained. My agentsuggested that we enquire that the property lawyer in Hendon is on the RBS - Direct Line solicitors panel. Aren't all lawyers on the RBS - Direct Line panel?
Not all Hendon conveyancing firms are on the RBS - Direct Line conveyancing panel. Click here to search for a Hendon conveyancing practitioner on the on the RBS - Direct Line solicitors pane.

Copyright © Lexsure Limited, 2026

Privacy