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RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is web-based pre- and post-completion checklist for property lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk management tool.

This software is the only way you can demonstrate to lender panels that you are, and can stay fully compliant with their instructions, with alerts on RBS - Direct Line One’s changes. Even though using the tool is not a prerequisite for RBS - Direct Line One , demonstrating you can stay up to date with RBS - Direct Line One’s Handbook requirements is an excellent support to your panel application and, just as importantly, safeguard your panel status.

The software creates real-time alerts, automatically produces regulatory and CQS reports, and will improve your firm's efficiency. In addition it is user friendly, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by RBS - Direct Line One

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 183 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.9 days. In total, 45% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

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Frequently asked questions relating to the RBS - Direct Line Solicitor Panel from members of the public

My IFA has asked me for my law firm’s panel member for the RBS - Direct Line conveyancing panel. Can you suggest how I obtain this. I have e-mailed my local RBS - Direct Line office but they don't know it.
the sensible thing to do is ask for this information from your solicitor. A law firm is likely to keep a file or database of lender panel information which would include, if applicable their conveyancing panel details for RBS - Direct Line.
My solicitor is asking me for personal identification documents stating that this is part of his requirements as a conveyancer on the RBS - Direct Line Conveyancing panel. Can this be correct?
Due to Money Laundering Regulations your conveyancing lawyer is duty bound to confirm positively your identification when entering into a business relationship with you. It is a criminal offense if your lawyer not do this. If you do not provide ID early in the transaction the solicitor must refuse to act for you. It’s unlikely a lawyer will turn you away if you come to the first meeting without relevant ID but you will have to produce it at some point so you might as well bring it with you to the initial meeting so the lawyer can tick the ID verification box and start sorting out the conveyancing straight away. If you are getting a mortgage with RBS - Direct Line your lawyer also has to check ID documents to satisfy RBS - Direct Line
I require the services of a RBS - Direct Line panel solicitor in Belfast. Could you help me?
Unfortunately it’s not apparent why you need a RBS - Direct Line panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to RBS - Direct Line to find out which solicitors in RBS - Direct Line are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
I am purchasing a semi-detached house and getting a mortgage with RBS - Direct Line. Conveyancing solicitors are said to be ‘a necessary evil’ but can I do it myself?
Leaving aside the complexities and merits of DIY conveyancing you will have to appoint a solicitor on the RBS - Direct Line conveyancing panel to look after their interests. Most people therefore find it easier to let the solicitor act for them and the lender. Furthermore there is minimal cost savings to made in you doing to conveyancing for yourself and another lawyer conducting the conveyancing for the lender. Please feel free to use the search tool to find a lawyer on the RBS - Direct Line conveyancing panel in your location.
How can we tell if a solicitor on the RBS - Direct Line panel is any good?
obtaining recommendations is a good starting point. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always recommend that you speak with the solicitor carrying out your conveyancing
I am currently in the process of buying my council flat. I have a mortgage agreed with RBS - Direct Line. Conveyancing is new to me. Can I proceed without a solicitor easily? I think we can but we keep being told I should have one. Any advice?
It is not advisable proceed with a house purchase without a solicitor. The council's solicitor are not acting for you. You need a solicitor for a number reasons. One of which is to verify what plans the Council have for repairs and refurbishment for the next five years. Many leaseholders have been stung for contributions of thousands of pounds. In any event if you are getting a mortgage with RBS - Direct Line you will need to appoint a solicitor on the RBS - Direct Line conveyancing panel.
I am due to exchange contracts on my house. I had a double glazing fitted in month 2010 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s lender, RBS - Direct Line are being pedantic. The solicitor who is on the RBS - Direct Line conveyancing panel is recommending indemnity insurance as a solution but RBS - Direct Line are requiring a building regulation certificate. Why do RBS - Direct Line have a conveyancing panel of they don’t accept advice from them?
It is probably the case that RBS - Direct Line have referred the matter to their valuer. The reason why RBS - Direct Line may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.

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