RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk management tool.

This software assists the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on RBS - Direct Line One’s changes. Even though using the tool is not a prerequisite for RBS - Direct Line One , demonstrating you can stay up to date with RBS - Direct Line One’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, protect your firm’s panel standing.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to a PII saving.

Find a Law Firm approved by RBS - Direct Line One

Banks and building societies often vary their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 175 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 15.6 days. In total, 44% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

To find out more about lender panel compliance,

Book a Personalised Demo

Recent Changes Include

# Date Assoc. Changes Related To
5.7.1b 02/12/2016 CML Flying Freehold Indemnity Insurance
10.2b 05/07/2016 CML
16.3.1 31/05/2016 CML
6.7.1 25/09/2015 CML
6.7.1 25/08/2015 CML
6.7.4 13/01/2015 CML
6.14.1b 01/12/2014 CML
6.14.3 01/12/2014 CML
6.14.4 01/12/2014 CML
6.14.1 01/12/2014 CML

Last update 20/09/2019

FAQs : The RBS - Direct Line Solicitor Panel from members of the public

My property lawyer has never been on on the RBS - Direct Line Solicitor Panel. Is it possible for me to continue with my family solicitor even though they are not on the RBS - Direct Line approved list?
You will need to have a conveyancer complete the legal work required when you take out a RBS - Direct Line mortgage to buy your property. They’ll carry out all the necessary legal checks on the property, make sure that you’re properly registered as the owner and ensure that all the necessary mortgage documentation is in place. You can instruct a conveyancing firm of your choice. However, if the firm selected is not a member of the RBS - Direct Line conveyancing panel additional costs will be incurred as separate legal representation will be required by RBS - Direct Line. Conveyancing panel applications can be submitted, so if your conveyancer has not previously applied for membership they can do so.
My wife and I intend to remortgage our apartment with RBS - Direct Line. We have a son 18 who lives with us. The solicitor on the RBS - Direct Line conveyancing panel requested us to identify any adults other than ourselves who lives in the flat. The solicitor has now sent a form for our son to sign, waiving any legal rights in the event that the flat is repossessed. I have a couple of concerns (1) Is this document specific to the RBS - Direct Line conveyancing panel as he never had to sign this form when we purchased 3 years ago (2) In signing this form is our son in any way compromising his right to inherit the property?
On the face of it your lawyer has done nothing wrong as it is established procedure for any occupier who is aged 17 or over to sign the necessary Consent Form, which is purely to state that any rights he has in the property are postponed and secondary to RBS - Direct Line .This is solely used to protect the RBS - Direct Line if the property were re-possessed so that in such circumstances, your son would be legally obliged to leave.

It does not impact your son’s right to inherit the apartment. Please note that if your son were to inherit and the mortgage in favour of RBS - Direct Line had not been discharged, he would be liable to take over the loan or pay it off, but other than that, there is nothing stopping him from keeping the property in accordance with your will or the rules of intestacy.

Having used your search tool I can't find the lawyer I was hoping to instruct as being on the RBS - Direct Line conveyancing panel. My lawyer has said that they are on the RBS - Direct Line approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the RBS - Direct Line conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the RBS - Direct Line solicitor panel.
The solicitors that I appointed last week on my purchase in Manchester has suddenly shut down. I only went with them because I had to have a solicitor on the RBS - Direct Line conveyancing panel and my preferred lawyer was not. I paid them £200 on account. What are my options?
Assuming that you have an Estate Agent in the equation then let them know straight away so that they can let the sellers know that there may be a slight delay due to the problems encountered. Hopefully they will be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You will need to appoint new lawyers that are on the RBS - Direct Line conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers should be in a position to assist
Is there a list of RBS - Direct Line panel solicitors on the CML Handbook Website?
No. There is no such tool on the Council of Mortgage Lenders or Building Society Association websites. Very few lenders make their panel listings available online.
I am selling my apartment. I had a double glazing fitted in month 7 but did not receive a FENSA certificate or Building Regulation Certificate. My buyer's lender, RBS - Direct Line are being problematic. The solicitor who is on the RBS - Direct Line conveyancing panel is saying indemnity insurance will be fine but RBS - Direct Line are requiring a building regulation certificate. Why do RBS - Direct Line have a conveyancing panel of they don’t accept advice from them?
It is probably the case that RBS - Direct Line have referred the matter to their valuer. The reason why RBS - Direct Line may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.
Me and my partner are purchasing a terraced house in Hendon. Conveyancing solicitors in Hendon will soon beinstructed. My agentrecommended that we check that the solicitor in Hendon is on the RBS - Direct Line panel. Surely I don't need to do this, do I?
Not all Hendon conveyancing firms are on the RBS - Direct Line conveyancing panel. 7 people a month use our search tool to search for a Hendon conveyancing firm on the on the RBS - Direct Line panel.