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RBS - Direct Line One Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the RBS - Direct Line One Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is web-based pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. It is a unique risk management tool.

This system assists the way you can prove to lender panels that you are, and can stay fully compliant with their instructions, with notifications given on RBS - Direct Line One’s changes. While using this technology is not a condition for being on the RBS - Direct Line One panel, demonstrating you can remain up to date with RBS - Direct Line One’s Handbook requirements is an excellent support to your panel application and, just as importantly, protect your firm’s panel standing.

The system creates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by RBS - Direct Line One

Banks and building societies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from RBS - Direct Line One are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, RBS - Direct Line One has made 183 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 14.9 days. In total, 45% of the sections of P2 of the UK Finance Lenders’ Handbook for RBS - Direct Line One have been changed since 15/12/2008.

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Common questions asked concerning the RBS - Direct Line Solicitor Panel from members of the public

I appointed a solicitor to conveyancing on my house purchase six weeks ago having applied for a mortgage with RBS - Direct Line. The firm assured me that they are on RBS - Direct Line conveyancing panel and advised me their panel reference. RBS - Direct Line then told me that their panel number was dormant and would need to be reactivated. What happens next? Should I appoint a new solicitor listed on the approved panel for RBS - Direct Line?
The answer depends on whether you still have confidence in the said solicitors and how long it will take for the firm to be reinstated on the RBS - Direct Line conveyancing panel You may wish to enlist the help of your broker to check with the RBS - Direct Line as to the time frame to get your lawyer reinstated on the panel once again.
Our lawyer is asking me for ID documents stating that this forms part of his legal duty as a solicitor on the RBS - Direct Line Solicitor panel. This is news to me - can I refuse?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Terms and Conditions that you need to sign will no doubt confirm this. Your lawyer is right that RBS - Direct Line also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with RBS - Direct Line CML Handbook requirements last updated on RBS - Direct Line
I have been looking for online conveyancing estimates. Can I be assured that all the firms that are identified on your site are on the RBS - Direct Line conveyancing panel?
The solicitor and licensed conveyancing practices on our directory have assured us via an online form that they are on the RBS - Direct Line panel and agreed to advise us to take down their listing in the event of removal off of the RBS - Direct Line panel. To date we have not been informed by either a mortgage company or a member of the public that the data about a specific firm being on the RBS - Direct Line conveyancing panel is not accurate.
The lawyers that just started acting on my purchase in Hendon has without warning shut down. I chose them because I needed a lawyer on the RBS - Direct Line conveyancing panel and my family lawyer was not. I paid them £200 on account. What are my options?
Assuming that you have an Estate Agent in the equation then let them know immediately so that they advise the vendors that there may be a slight delay due to the problems encountered. Most sellers would be sympathetic and urge their lawyer to send a new set of papers to your new solicitors. You should appoint new lawyers that are on the RBS - Direct Line conveyancing panel and notify the lender. If you have paid over any money it will hopefully be held by the SRA as money in an intervened firm's bank accounts is transferred to the SRA. Then, the SRA or the intervention agent looks at the intervened firm's accounts to work out who the money belongs to. To claim your money you will need to contact the SRA. If the SRA cannot return money you are owed from the firm's bank accounts, or if they can only return part of the money, you can apply to the Compensation Fund for a grant. Your new lawyers may be able to help
For 5 years I had a mortgage with RBS - Direct Line. My grandfather retired last week and wants to pay off the mortgage left on the property. After RBS - Direct Line is paid, I want to transfer the property to my mother's name; How long will it roughly take? Do we need two separate solicitors on the RBS - Direct Line conveyancing panel? I do not intend to live at the property once the RBS - Direct Line mortgage is discharged.
Although you do need to retain the services of a lawyer they dont need to be on the RBS - Direct Line panel. You will need a solicitor to draw up the transfer and to deal with the Land Registry formalities. The only thing you need to consider is that by selling at an undervalue so ask your lawyer about the implications. There could be an inheritance tax issue if you die within 7 years of this. There's no capital gains tax for you as it is your main residence.
Completion of my remortgage has taken place with a loan from RBS - Direct Line. Conveyancing was a necessary evil but I would like to complain about RBS - Direct Line. How does one go about formally complaining?
Almost all lenders have complaints procedures. Your first point of contact should be one of the RBS - Direct Line branches or the Customer Services Department at RBS - Direct Line head office. Ordinarily complaints to RBS - Direct Line are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
I was told four weeks ago that my mortgage has been agreed to by RBS - Direct Line. Is it usual for RBS - Direct Line to only issue the offer once my solicitor is approved on their conveyancing panel?
A lender would not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for RBS - Direct Line to deal with your lawyers application to be on the RBS - Direct Line conveyancing panel. There's no guarantee that your solicitors will be accepted.

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