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Co operative Bank Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Co operative Bank Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Co operative Bank Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers. COMPLETIONmonitor is a unique risk management tool.

This software facilitates the way you can prove to lender panels that you are, and can stay fully compliant with their requirements, with notifications given on Co operative Bank’s changes. While using the tool is not a condition for being on the Co operative Bank panel, demonstrating you can remain up to date with Co operative Bank’s Handbook requirements is a helpful support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

The system creates real-time alerts, automatically produces SRA and CQS reports, and will enhance your firm's efficiency. In addition it is simply to use, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by Co operative Bank

Mortgage companies often change their requirements. The UK Finance Lenders’ Handbook requirements from Co operative Bank are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Co operative Bank has made 1268 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 2.2 days. In total, 78% of the sections of P2 of the UK Finance Lenders’ Handbook for Co operative Bank have been changed since 15/12/2008.

To find out more about lender panel compliance,
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Co operative Bank Conveyancing Panel Example Support Desk Enquires from members of the public

I instructed a solicitor to carry out on my house purchase 5 weeks ago having applied for a mortgage with Co operative Bank. The solicitors confirmed to me that they are on Co operative Bank conveyancing panel and advised me their panel reference. Co operative Bank then called me to say that their panel number was dormant and would need to be reactivated. What do I do from here? Should I appoint a new solicitor listed on the conveyancing panel for Co operative Bank?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the Co operative Bank as to how long they think it will take to get the firm to get back on the panel.
I am buying a brand new duplex and my solicitor is informing me that she is duty bound to reveal incentives from the seller as her practice is on the Co operative Bank conveyancing panel. I am on a tight deadline to exchange and my preference is not to prolong the conveyancing. Is my lawyer right?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the Co operative Bank approved panel is to comply with the CML Handbook requirements (last updated for this lender on Co operative Bank). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
Are there any apps to help search for a local solicitor on the Co operative Bank conveyancing panel? I have a car and am prepared to travel up to 25 miles to meet the lawyer.
You can use the find a conveyancing panel search on this page. Please choose the lender and your location and you will see a number of lawyer located nearest you. Alternatively you can type in the name of your proposed law firm and see if they are listed as being on the Co operative Bank solicitor panel.
I would like to get my ex-husband taken off the mortgage deeds. Can Co operative Bank really insist on which solicitor I can or can not retain?
You can use any solicitor you like but Co operative Bank then has the right to appoint a different solicitor to act for them at your expense. It might be more cost effective and quicker to instruct a lawyer who is on the Co operative Bank solicitors panel
We expect to receive a DIP from Co operative Bank this week so we can work out what to offer on a property we like as otherwise we only have online calculators to go by (which aren't taking into account credit checks etc).Do the Co operative Bank recommend a solicitor on the Co operative Bank conveyancing panel, or is it better to find our own lawyer
You will need to appoint solicitors independently although you'll need to choose one on the Co operative Bank conveyancing panel. The solicitor represents both you and the Co operative Bank through the process.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Co operative Bank conveyancing panel complaints department or do I complain directly to the law firm?
Complaining to Co operative Bank about their conveyancing panel is unlikely to yield much of a response. All solicitors and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

I was told two weeks ago that my mortgage has been agreed to by Co operative Bank. Is it usual for Co operative Bank to only issue the offer once my solicitor is approved on their conveyancing panel?
A lender would not issue a mortgage until they have details of a lawyer on their panel. It can take a few weeks for Co operative Bank to deal with your lawyers application to be on the Co operative Bank conveyancing panel. There's no guarantee that your solicitors will be accepted.

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