Chesham Building Society Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Chesham Building Society Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Chesham Building Society Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by PI insurers such as AmTrust. It is a unique risk management tool.

This software optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Chesham Building Society’s changes. Notwithstanding that utilising the software is not a condition for acceptance on the Chesham Building Society panel, demonstrating you can stay up to date with Chesham Building Society’s Handbook requirements is a helpful support to your application to their lender panel and, just as importantly, safeguard your panel status.

The system generates real-time alerts, automatically produces COLP and CQS reports, and will increase your firm's efficiency. It is also simply to use, cost-effective and, for many firms, results in reduced PII premiums.

Find a Law Firm approved by Chesham Building Society

Lenders often vary their requirements. The BSA instructions from Chesham Building Society are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


To find out more about lender panel compliance,

Chesham Building Society Conveyancing Panel : Questions and Answers from members of the public

My mortgage broker has has requested my law firm’s panel member for the Chesham Building Society conveyancing panel. Can you suggest how I discover this. I have contacted my local Chesham Building Society branch but they cant find it on their system.
You are best placed to get this information from your conveyancing lawyer. They should have a central record lender panel numbers including the Chesham Building Society panel reference.
My solicitor is asking me for personal identification documents asserting that this is part of his retainer as a solicitor on the Chesham Building Society Solicitor panel. Can this be correct?
Anti-terror and anti-money-laundering rules require solicitors and licensed conveyancers to verify the identity of the person or body they are dealing with before they can accept their conveyancing business. The Client Care letter that you need to sign will no doubt confirm this. Your lawyer is right that Chesham Building Society also require certain documents to be viewed. If a you refuse to provide ID verification documents, your conveyancer would not be able to accept instructions from you. Your lawyer also has obligations to obtain certain documents in accordance with Chesham Building Society CML Handbook requirements last updated on Chesham Building Society
Having used your search tool I can't find the lawyer I was hoping to instruct as being on the Chesham Building Society conveyancing panel. My lawyer has said that they are on the Chesham Building Society approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Chesham Building Society conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Chesham Building Society solicitor panel.
I am considering applying for a Chesham Building Society mortgage for purchase of a newly converted (under development) with 60% LTV. Is it compulsory to choose a solicitor on the conveyancing panel for Chesham Building Society?
In theory, you could use a solicitor that is not on Chesham Building Society conveyancing panel, but Chesham Building Society would require one of their panel solicitors to be instructed to act in their interests, and you'd have to pay for this - so most people instruct a panel solicitor. It's also easier, as otherwise you'd have to deal with two solicitors for the same transaction.
I'm at the point of viewing flats and am about to put in an offer. Should I already have a conveyancer appointed at this stage? I intend to finance via a home loan with Chesham Building Society
It would be sensible to have your start your search soon rather than later. Once you decide who you want to use and once your offer is accepted you can instruct them to work for you and pass their details on the the EA. As you are getting a mortgage with Chesham Building Society , make sure you remember to check that your lawyer is on the Chesham Building Society conveyancing panel.
On the whole I have been dissatisfied with the level or service received from my lawyer. Is there a Chesham Building Society conveyancing panel complaints department or do I complain directly to the law firm?
There is little point in complaining directly to Chesham Building Society. Every solicitor firm and conveyancer must have a complaints procedure. You can get information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.

My offer was accepted on an apartment on the 5th January 2014, valuation was booked 4 days after, received a clean bill of health. Solicitor appointed, so all that was missing was my mortgage offer. Having made daily calls to Chesham Building Society and chasing them on my offer I have now been told that my offer will not be issued unless the lawyer is on the Chesham Building Society conveyancing panel. Are Chesham Building Society entitled to hold back the Mortgage pending the lawyer being on the approved list?
A lender would not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for Chesham Building Society to deal with your lawyers application to be on the Chesham Building Society conveyancing panel. There's no guarantee that your solicitors will be accepted.

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