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Better HomeOwnership Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Better HomeOwnership Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Better HomeOwnership Conveyancing Panel?
Check your firm’s panel Status

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for property lawyers. It is supported by PI insurers such as AmTrust. COMPLETIONmonitor is a unique risk mitigation tool.

This software assists the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with automatic updates on Better HomeOwnership’s changes. Even though using the software is not a condition for acceptance on the Better HomeOwnership panel, demonstrating you can stay up to date with Better HomeOwnership’s Handbook requirements is a helpful support to your panel application and, just as importantly, protect your panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will increase your firm's efficiency. In addition it is user friendly, cost-effective and, for some firms, results in a PII saving.

Find a Law Firm approved by Better HomeOwnership

Lenders often change their requirements. The UK Finance Lenders’ Handbook requirements from Better HomeOwnership are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Better HomeOwnership has made 2 revisions or additions to sections of their version of the UK Finance Handbook.
That equates to a section change every 1365.0 days. In total, 1% of the sections of P2 of the UK Finance Lenders’ Handbook for Better HomeOwnership have been changed since 15/12/2008.

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FAQs : The Better HomeOwnership Solicitor Panel from members of the public

My financial adviser has says he needs my lawyer’ panel reference for the Better HomeOwnership conveyancing panel. Can you suggest how I obtain this. I have tried my local Better HomeOwnership branch but they don't know it.
Have you tried speaking to your lawyer about this?. A law firm is likely to keep a file or database of lender panel information which would include, if applicable their conveyancing panel details for Better HomeOwnership.
Our grandson is about to exchange on a new build apartment with a home loan from Better HomeOwnership. His conveyancer has advised him of a delay in completing the ‘Disclosure of Incentive Form’. Who needs to receive the form?
The document is intended to provide information to the main parties engaged in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Better HomeOwnership conveyancing panel as a standard part of the process, and to the valuer when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Better HomeOwnership conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I have checked your search tool I can't find the lawyer I was hoping to instruct as being on the Better HomeOwnership conveyancing panel. My lawyer has said that they are on the Better HomeOwnership approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Better HomeOwnership conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Better HomeOwnership solicitor panel.
My conveyancers in Leeds have advised me that they can not locate my conveyancing file. At the time of my purchase I took out a mortgage with Better HomeOwnership. Is it case that being on the Better HomeOwnership conveyancing panel they need to have retained the file for a prescribed period?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Better HomeOwnership Conveyancing Panel Terms. It might be worth you contacting Better HomeOwnership directly.
The for formalities of my remortgage has taken place with a loan from Better HomeOwnership. Conveyancing was satisfactory but I feel I should register my dissatisfaction about Better HomeOwnership. How do I make a complaint?
Almost all lenders have complaints procedures. Your first port of call should be one of the Better HomeOwnership branches or the Customer Services Department at Better HomeOwnership head office. We understand that complaints to Better HomeOwnership are sorted out effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR who will take matters further.
I am selling my flat. I had a double glazing fitted in month 2010 but did not receive a FENSA certificate or Building Regulation Certificate. My purchaser’s lender, Better HomeOwnership are being difficult. The solicitor who is on the Better HomeOwnership conveyancing panel is saying indemnity insurance will be fine but Better HomeOwnership are insisting on a building regulation certificate. Why do Better HomeOwnership have a conveyancing panel of they don’t accept advice from them?
It is probably the case that Better HomeOwnership have referred the matter to their valuer. The reason why Better HomeOwnership may not want to accept indemnity insurance is because it does not give them any reassurance that the double glazing correctly and safely installed. It merely protects against enforcement action which is very unlikely anyway.
My offer on house has been accepted, but there is a chain. The vendors have offered on somewhere, but not been accepted yet, and have viewings of other properties booked. My conveyancing solicitor has been instructed. What should be my next step? When should I get the mortgage app going with Better HomeOwnership?
It is usual to have concerns where there is a chain as you are unlikely to want to be too out of pocket too early (mortgage application is approx £1k, then survey/valuation, conveyancing search costs, etc). First you should check that your solicitor is on the Better HomeOwnership conveyancing panel. As to the next stages this very much depends on the circumstances of your case, desire for this property and on the state of the market. In a hot mortgage some buyers would pally for the mortgage with Better HomeOwnership and pay for the valuation and only if it comes back ok would they pay their solicitor to press on with searches.

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