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Banks and Clients Conveyancing Lender Panel Compliance Tool

Looking for information about your firm's panel status?

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How can my firm apply to be on the Banks and Clients Conveyancing Panel?
Check your firm’s panel Status
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How can my firm be reinstated onto the Banks and Clients Conveyancing Panel?
Check your firm’s panel Status

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. It is supported by professional indemnity insurers. It is a unique risk mitigation tool.

This software optimises the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with automatic updates on Banks and Clients’s changes. Notwithstanding that utilising COMPLETIONmonitor is not a condition for being on the Banks and Clients panel, demonstrating you can stay up to date with Banks and Clients’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

COMPLETIONmonitor creates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, results in reduced PII premiums.

Find a Law Firm approved by Banks and Clients

Banks and building societies frequently vary their requirements. The BSA instructions from Banks and Clients are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Banks and Clients has made 1 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 2730.0 days. In total, 0% of the sections of the BSA Requirements for Banks and Clients have been changed since 26/1/2010.

To find out more about lender panel compliance,
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FAQs : The Banks and Clients Conveyancing Panel from members of the public

I need to swap lawyers as my lawyer is not on the Banks and Clients panel of conveyancing solicitors. Is it advisable to appoint a new law firm?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
My grandson is buying a newly built flat with a home loan from Banks and Clients. His lawyer has said that there is a delay in receiving the ‘Disclosure of Incentive Form’. What is this document - I have never come across this before?
The document is intended to provide information to the main parties involved in the purchase. Therefore, it will be provided to your son’s lawyer who should be on the Banks and Clients conveyancing panel as a standard part of the process, and to the valuer when requested.

The Developer will be required to start the process by downloading the form and completing it.

The form will therefore need to be available for the valuer at the time of his or her site visit. The form should be sent to the Banks and Clients conveyancing panel solicitor as early as possible, in order to avoid any last minute delays, and no later than at exchange of contracts.

I am looking for conveyancing quotes online. Can I be confident that all the practices that are listed on your directory are on the Banks and Clients conveyancing panel?
The law firms listed on our site have assured us via an online form that they are on the Banks and Clients panel and agreed to advise us to take down their listing in the event of removal off of the Banks and Clients panel. To date we have not been informed by either a bank or a member of the public that the data about a specific firm being on the Banks and Clients conveyancing panel is not accurate.
I am considering remortgaging my home does my lawyer need to be on the Banks and Clients Conveyancing panel?
There is nothing to stop you using your solicitor but Banks and Clients will insist on their interests being represented by a firm on their conveyancing panel. There is much more potential for delays and confusion with two solicitors involved, and it will undoubtedly be more expensive too.
Is the case that all CQS (Conveyancing Quality Scheme) solicitors on the Banks and Clients conveyancing panel?
Some major banks and building societies now use CQS as the starting point for Panel approval such as HSBC and Santander. CQS accreditation however gives no guarantee to lender panel acceptance. That being said,the CML have indicated that it is likely to become a pre-requisite for firms wishing to remain on their approved list of conveyancing solicitors.
The for formalities of my purchase has taken place with a mortgage from Banks and Clients. Conveyancing was satisfactory but I would like to complain about Banks and Clients. Who do I contact should I wish to lodge a complaint?
Most banks and building societies have complaints procedures. Your first port of call should be one of the Banks and Clients branches or the Customer Care Team at Banks and Clients head office. In most cases complaints to Banks and Clients are resolved effectively and efficiently. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service who will take matters further.
My offer was accepted on an apartment on the 20th January 2014, valuation was booked 2 days later, received a clean bill of health. Conveyancer instructed, so the only thing outstanding was my mortgage offer. Having made daily calls to Banks and Clients and chasing them on my offer I have now been told that my offer will not be issued unless the lawyer is on the Banks and Clients conveyancing panel. Are Banks and Clients entitled to hold back the Mortgage pending the lawyer being on the approved list?
A lender would not issue an offer until they have details of a lawyer on their panel. It can take a few weeks for Banks and Clients to deal with your lawyers application to be on the Banks and Clients conveyancing panel. There's no guarantee that your solicitors will be accepted.

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