Bank of Ireland Conveyancing Lender Panel Compliance Tool

Lexsure’s COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. COMPLETIONmonitor is a unique risk mitigation tool.

This system optimises the way you can prove to lender panels that you are, and can remain fully compliant with their requirements, with alerts on Bank of Ireland’s changes. Notwithstanding that using the tool is not a condition for acceptance on the Bank of Ireland panel, demonstrating you can remain up to date with Bank of Ireland’s Handbook requirements is an excellent support to your application to their lender panel and, more importantly, safeguard your firm’s panel status.

The software creates real-time alerts, automatically produces COLP and CQS reports, and will enhance your firm's efficiency. It is also simply to use, cost-effective and, for some firms, leads to reduced PII premiums.

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Lenders frequently vary their requirements. The UK Finance Lenders’ Handbook requirements from Bank of Ireland are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, over time:

A Timeline of Policy Changes


Since 2008, Bank of Ireland has made 175 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 15.6 days. In total, 27% of the sections of P2 of the UK Finance Lenders’ Handbook for Bank of Ireland have been changed since 15/12/2008.

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FAQs : The Bank of Ireland Solicitor Panel from members of the public

My IFA has asked me for my lawyer’ panel reference for the Bank of Ireland conveyancing panel. What is the best way to obtain this. I have e-mailed my local Bank of Ireland office but they cant find it on their system.
Have you tried speaking to your lawyer about this?. They should have a central record lender panel numbers including the Bank of Ireland panel reference.
We are only a couple days away from an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to make a notification to my lender Bank of Ireland. Apparently, being on the Bank of Ireland conveyancing panel and acting on their behalf he must inform Bank of Ireland if the balance of the mortgage advance is not just from me. I informed the bank about my parent’s contribution when I applied for the home loan so is it really necessary for him to raise this?
Your lawyer is obliged to check with Bank of Ireland to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to Bank of Ireland if you agree, failing which, your lawyer must cease to continue acting.
Do all the firms listed on your directory have online case tracking as I was under the impression that this was a precondition of being on the Bank of Ireland solicitor panel?
No. There is no CML Part 2 or Building Society Association requirement relating to online case tracking. Some law firms operate such technology and some don't.
My solicitors in Liverpool have advised me that they can not locate my conveyancing file. At the time of my purchase I took out a mortgage with Bank of Ireland. Is it case that being on the Bank of Ireland conveyancing panel they need to have retained the file for a number of years?
Different lenders have different requirements but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Bank of Ireland Conveyancing Panel Terms. It might be worth you contacting Bank of Ireland directly.
Do most banks operate their own panel of solicitors?
Many lenders do operate a restricted conveyancing panel but a lot of lenders allow any solicitors to join their panel so long as they meet their criteria. Each lender sets their own criteria. For example the Bank of Ireland conveyancing panel requirements are different to Bank of Ireland’s conveyancing panel requirements.
Completion of my purchase has taken place with a mortgage from Bank of Ireland. Conveyancing was of an acceptable standard but I feel I should register my dissatisfaction about Bank of Ireland. How does one go about formally complaining?
Most lenders have complaints procedures. Your first port of call should be one of the Bank of Ireland branches or the Customer Services Department at Bank of Ireland head office. Ordinarily complaints to Bank of Ireland are resolved very quickly. If you feel that the matter is not resolved you can write to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR with full details of your complaint.
After much negotiation I have agreed a price on a house. My financial adviser suggested a solicitor I paid an upfront payment of 150. Soon after the conveyancers contacted me to say that they were not on the Bank of Ireland conveyancing panel. Am I right in thinking that I should be due a refund?
You should be able to recover this from the law firm if they were not on the Bank of Ireland panel. They should have asked at the outset which lender you were obtaining a mortgage with. An important lesson to readers of this site is to check that the lawyers are on the appropriate lender panel.