Aviva Equity Release Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the Council of Mortgage Lenders and professional indemnity insures. It is a unique risk management tool.

This software facilitates the way you can demonstrate to lender panels that you are, and can remain fully compliant with their requirements, with notifications given on Aviva Equity Release’s changes. Even though using the tool is not a condition for being on the Aviva Equity Release panel, demonstrating you can stay up to date with Aviva Equity Release’s Handbook requirements is an excellent support to your panel application and, more importantly, protect your panel status.

COMPLETIONmonitor generates real-time alerts, automatically produces compliance and CQS reports, and will increase your firm's efficiency. In addition it is simply to use, cost-effective and, for many firms, leads to reduced PII premiums.

Find a Law Firm approved by Aviva Equity Release

Mortgage companies frequently change their requirements. The UK Finance Lenders’ Handbook requirements from Aviva Equity Release are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2008, Aviva Equity Release has made 134 revisions or additions to sections of their version of the CML Handbook.
That equates to a section change every 20.4 days. In total, 25% of the sections of P2 of the UK Finance Lenders’ Handbook for Aviva Equity Release have been changed since 15/12/2008.

To find out more about lender panel compliance,

Book a Personalised Demo

Aviva Equity Release Solicitor Panel Recently Asked Questions from members of the public

I need to swap lawyers as my lawyer is not on the Aviva Equity Release panel of conveyancing solicitors. How easy is it to change conveyancer?
If you haven't yet instructed a solicitor to do anything for you and have just received quotes, you're perfectly free to choose a different solicitor to carry out your work for you. The best way is to get recommendations from friends or family who have actually used the solicitor or conveyancer you're considering.
Our solicitor has identified a problem with the lease for the apartment we are buying. The other side have put forward defective title insurance as a workaround. We are content with insurance and will pay for it. Our lawyer has advised that as he is on the Aviva Equity Release conveyancing panel he must ensure that the lender is happy with this solution. Who is the client here, us or Aviva Equity Release?
Just because you have a mortgage offer from Aviva Equity Release does not mean to say that the property will be meet their requirements for the purposes of a mortgage. Your lawyer has to ensure that the lease has to comply with the CML Handbook Requirements. You and Aviva Equity Release are the client. The appropriate lender requirements must be adhered to by the Aviva Equity Release conveyancing panel who has to balance acting for you and Aviva Equity Release
Whilst your website is a good idea there are many lawyers listed near Hackney on the Aviva Equity Release conveyancing panel. It would be a lot more helpful if you could recommend a specific firm on the Aviva Equity Release approved panel?
We do not recommend specific firms as the right firm for you depends on where your priorities lie. For example you may require a local firm with local knowledge or you might be looking for the low cost conveyancing. Before you appoint your lawyer we advise you to speak to two or three of the firms listed to gain comfort as to which one is right for you..
My lawyers in Manchester have advised me that no longer have my conveyancing file. To assist with my purchase I took out a mortgage with Aviva Equity Release. Is it case that being on the Aviva Equity Release conveyancing panel they need to have retained the file for a number of years?
Different lenders have different requirements but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the Aviva Equity Release Conveyancing Panel Terms. It might be worth you contacting Aviva Equity Release directly.
Are all Conveyancing Quality Solicitors on the Aviva Equity Release conveyancing panel?
A selection of lenders now use CQS as the starting point for Panel approval such as HSBC and Santander. CQS membership however is no guarantee to lender panel acceptance. That being said,the CML have indicated that it is likely to become a pre-requisite for firms wishing to remain on their panels.
Is it common for Aviva Equity Release to withdraw a mortgage offer and what would be the reasoning?
Banks and Building Societies such as Aviva Equity Release can revoke their mortgage offer although this rarely happens. In the unlikely event that Aviva Equity Release withdraw their offer they may or may not inform you or the lawyer as to their reasoning. There are various possible reasons but here are a few examples:
  • Where information comes to Aviva Equity Release ‘s attention regarding the customers or the security that they were not aware of prior to offer that affects their original decision to lend
  • If the financial circumstances of the borrower have changed to the detriment and the Aviva Equity Release has been notified
  • If the borrower informs Aviva Equity Release of a change in the loan amount agreed
  • Amendments if purchase price adjusted and the loan to value limits exceeded by this. Please note that Aviva Equity Release conveyancing panel solicitors would be obliged to notify Aviva Equity Release of a change in the price of the property.
  • If the solicitor on the Aviva Equity Release conveyancing panel acting for the applicant, borrower, mortgagor or guarantor cannot comply with Aviva Equity Release ‘s instructions
I have paid off my mortgage with Aviva Equity Release. I assume I don't need a solicitor on the Aviva Equity Release panel to remove the mortgage at the Land Registry. Am I right?
If you have finished paying off your Aviva Equity Release mortgage they may send you evidence showing that you have paid it off. Alternatively they may notify the Land Registry directly. The Land Registry need to see this evidence before they will remove the Aviva Equity Release mortgage from the register. Aviva Equity Release,and any evidence they send you, will determine the action you need to take. In cases where no conveyancer is acting for you and you have paid off your mortgage: but are not moving to another property where the Aviva Equity Release has sent the Land Registry the discharge electronically, and the Aviva Equity Release has instructed the Land Registry to do so The Land Registry will send you a letter confirming that your Aviva Equity Release mortgage has been paid off.