Astra Mortgages Conveyancing Lender Panel Compliance Tool

COMPLETIONmonitor is an online pre- and post-completion checklist for residential conveyancing lawyers. Supported by the CML and PI insurers. It is a unique risk mitigation tool.

This system assists the way you can prove to lender panels that you are, and can remain fully compliant with their instructions, with notifications given on Astra Mortgages’s changes. Notwithstanding that using COMPLETIONmonitor is not a prerequisite for Astra Mortgages , demonstrating you can stay up to date with Astra Mortgages’s Handbook requirements is a helpful support to your panel application and, just as importantly, protect your firm’s panel status.

The system generates real-time alerts, automatically produces regulatory and CQS reports, and will enhance your firm's efficiency. It is also user friendly, cost-effective and, for some firms, leads to a PII saving.

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Mortgage companies frequently change their requirements. The BSA instructions from Astra Mortgages are not guidelines, they are instructions from a client. As with many clients, instructions can change - and they do change, frequently:

A Timeline of Policy Changes


Since 2010, Astra Mortgages has made 59 revisions or additions to sections of their version of the BSA Requirements.
That equates to a section change every 46.3 days. In total, 49% of the sections of the BSA Requirements for Astra Mortgages have been changed since 26/1/2010.

To find out more about lender panel compliance,

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ASTRA mortgages Conveyancing Panel : Questions and Answers from members of the public

I appointed a firm of solicitors to work on my remortgage 5 weeks ago having applied for a mortgage with ASTRA mortgages. The law firm assured me that they are on ASTRA mortgages conveyancing panel and provided me their panel reference. ASTRA mortgages then called me to say that their panel number was dormant and would need to be reactivated. What happens next? Do I instruct a different law firm currently on the conveyancing panel for ASTRA mortgages?
You may be very frustrated with the lawyer but if it only go take a few more days they it may be worth waiting as, depending on how far progressed you are you may end up delaying the transaction by a number of weeks if you need to replace your solicitor You may wish to enlist the help of your broker to check with the ASTRA mortgages as to how long they think it will take to get the firm to get back on the panel.
I am purchasing a newly constructed duplex and my solicitor is advising me that she has to reveal incentives from the seller as her practice is on the ASTRA mortgages conveyancing panel. I am under pressure to exchange and my preference is not to delay deal. Can I insist on an exchange regardless of what my lawyer says about being on the ASTRA mortgages panel?
You should not exchange unless you have advised to do so by your lawyer. A precondition to being on the ASTRA mortgages approved panel is to comply with the CML Handbook requirements (last updated for this lender on ASTRA mortgages). The CML Conveyancing Handbook requires that your lawyer have the appropriate Disclosure of Incentive form completed by the developer and accepted by your lender.
I need to find a ASTRA mortgages panel solicitor in Belfast. Can you assist?
It is not clear why you need a ASTRA mortgages panel solicitor but in any event, if you can not find one on our search tool you will need to speak directly to ASTRA mortgages to find out which solicitors in ASTRA mortgages are on their panel. If you do find such a firm not listed please direct them to our site to list. After all the cost is only one £1 a month
My conveyancers in Newcastle have advised me that they can not locate my conveyancing file. At the time of my purchase I took out a mortgage with ASTRA mortgages. Is it case that being on the ASTRA mortgages conveyancing panel they need to have retained the file for a number of years?
It very much depends from lender to lender but many of the Terms and Conditions of Conveyancing Panel Appointment require the file to be held for a period of 6 years. That being said we have not seen a copy of the ASTRA mortgages Conveyancing Panel Terms. It might be worth you contacting ASTRA mortgages directly.
is it true that all solicitors on the ASTRA mortgages conveyancing panel overseen by the SRA?
As solicitors, in order to be on the ASTRA mortgages conveyancing panel they would need to be regulated by the SRA. Many lenders do allow licenced conveyancers on their panel in which case such firms would be regulated by the Council of Licensed Conveyancers (CLC).
How can we tell if a solicitor on the ASTRA mortgages panel is any good?
Getting recommendations is a sensible starting point. Before you go ahead check if they offer a no sale no fee offer. Also you often get what you pay for - a firm which quotes more will often provide a better service than one which is cheap as chips. We would always advise that you speak with the solicitor conducting your conveyancing
Can I register a complaint to ASTRA mortgages about the lawyers being on the ASTRA mortgages conveyancing panel?
There is little point in complaining directly to ASTRA mortgages. Every solicitor firm and conveyancer must have a complaints procedure. Usually one can find this information from the solicitor’s or conveyancer’s website or ask at their office. They must tell you about it if you ask.

The Legal Ombudsman will make sure that your complaint is properly dealt with by the solicitor. It can also advise you how to complain.

If a licensed conveyancer does not have a complaints procedure or will not tell you about it, contact the Council for Licensed Conveyancers (CLC), which will make sure that your complaint is properly dealt with by the conveyancer. Please see below for more information.